The Family Practice
Western College, Cotham Road, Bristol, Avon, BS6 6DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing Treatment and Care
Rated 5 stars out of 5
by Tess McNab - Posted on 30 September 2022
I want to say a big thank you for the care I have received this week. Despite a health service under immense pressure at the moment the staff did their best for me. It has been four days since I contacted the practice and in that time I have had a face to face consultation and three follow up phone calls. I am impressed with professionalism and the time taken to explain my treatment.
Visited September 2022
Review titled The Family Practice
Replied on 04 October 2022
Thank you for taking the time to leave feedback at what has obviously been a busy time for you. The system is under a great deal of pressure and we work hard to make sure those with urgent problems are seen quickly. I am pleased that at such a time, we were able to provide you with the care and reassurance that you needed. I shall pass on your kind comments. Kathy Turner Business Manager
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Review titled Beyond Gratitude
Rated 5 stars out of 5
by Pauline - Posted on 12 August 2022
Today I felt overwhelmed and emotional when hearing back from my extremely busy Doctor twice today. The Doctor is due to go on holiday and yet found the time to make contact with me before going. I felt I really did matter and was genuinely cared for - it’s just what I needed, a wonderfully warm and positive experience. Thank you so very much. I consider myself so fortunate to be a part of The Family Practice for the past 10 years. Regardless of the Covid Virus, the whole team which includes the Receptionists, the Nurses, the Admin staff, the Practice Manager and the Doctors, continued to do whatever they could to be supportive, kind, willing and always respectful. Today, I spoke to a very kind Receptionist who’s willingness to help was instantaneous and was very friendly. Just my experience today was enough to make my day so much better. I will be forever grateful to the whole team; I thank you deeply for all you do for your patients; how blessed I am to be one of them. Thanks to you, knowing you are there for me, is extremely reassuring for me and my family who all live abroad. Wishing you all the very best.
Visited August 2022
Review titled The Family Practice
Replied on 30 August 2022
Thank you very much for your kind review. I know your comments will be very much appreciated by the team and your words will mean a great deal to everyone. kind regards, Kathy Turner Business Manager
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Review titled Good service at reception
Rated 5 stars out of 5
by David Shelton - Posted on 02 August 2022
Telephone answered very quickly- polite, efficient and helpful receptionist- given the pressures upon GP practices this is a good experience
Visited August 2022
Review titled The Family Practice
Replied on 03 August 2022
Thank you for your kind review. I have already passed your comments on to the whole team and I know they will be very much appreciated. We are lucky that we have a great team here who do their best for everyone. Kind Regards, Kathy Turner Business Manager