The Firs
26 Stephenson Road, Walthamstow, London, Greater London, E17 7JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional conduct from telephone operator
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2025
Unfortunately I cannot mention names but on the 10th February at 2:30pm I spoke to a wonderful woman who ensured my issue was resolved with great competence and care. After speaking to multiple people over the past two weeks I finally came across someone who wasn’t just trying to get me off the phone or to use the klinic website, she genuinely aimed to resolve my problem with my repeat prescription and supported me perfectly through my difficulties. That type of genuine interaction is rare these days and I hope she is appreciated by the team.
Visited February 2025
The Firs has not yet replied.
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Review titled Amazing care
Rated 5 stars out of 5
by Christina - Posted on 17 February 2025
The Firs practice were amazing providing me with aftercare at a very emotional time. I had an unexpected operation, appendix and with meds and emotions I was feeling helpless. The Firs employee's helped me receive the correct care I needed to recover with understanding. A great team of people who care. Many thanks to you all
Visited February 2025
The Firs has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Eirini Karaoli - Posted on 14 February 2025
Raised a query through the Klinik System operating on their website. No response was communicated to me for over two weeks. When called to enquire, I had to repeatedly ask for a written response to be sent to me.
Visited February 2025
The Firs has not yet replied.
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Review titled Kind, caring, efficient and compassionate.
Rated 5 stars out of 5
by Gillian Ross - Posted on 10 January 2025
I am most grateful to the staff member in Reception in my visit yesterday. She helped me to book an appointment with a doctor and went out of her way to assist me in a very caring and reassuring manner. This I truly appreciated and would like her Line Managers to be aware that she is an exceptional staff member. The practice efficiency is excellent as I was telephoned and an appointment confirmed not even an hour after I left the practice. For this, I was very grateful, as I was in pain. I would also like to add that I was seen by a doctor, who exemplified caring, compassionate, professional care. She listened to me carefully and was very kind, warm and reassuring and provided me with all the necessary information and she was very thorough in her examination. I left her room feeling reassured and cared for. I wish to thank and commend her for this. I would strongly recommend going to this practice, with such a caring staff. You can be proud of yourselves.
Visited January 2025
The Firs has not yet replied.
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Review titled Difficult to see same Doctor...
by Anonymous - Posted on 29 October 2024
I have complex issues and I wanted to see the same Doctor so I don't have to keep explaining things over and over as I'm tired of doing this, when I try to see the same Doctor it seems impossible to do so, so I just give up and don't bother as I keep going around in circles, it's beyond frustrating, I'm trying to do my best to manage everything, then It all gets messed up because the new Doctor I'm trying to explain stuff to doesn't get it, so I end up just living with discomfort and not talking to anyone, if I do talk I just get sent for the same tests and the same procedures, I'm not qualified to manage my symptoms on my own, so I just give up contacting the surgery. All I want to do is stick with the same Doctor instead of being treated like it's a new symptom when it isn't.
Visited October 2024
The Firs has not yet replied.
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Review titled Very bad experience with this practice.
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2024
The reason so many people in the world are suffering in silence is because of neglectful doctoring that treats patients like they are machines in a factory, no actual care shown except 1 doctor who was actually genuinely kind, forgot he’s name but he was Good stuff. Apart from him I’ve had numerous instances where I’ve actually left the surgery more confused then when I came in?? There needs to be a stop to people just prescribing patients a general subscription and not trying to find out the root cause of issues that so many people have. Just like every situation there’s pros and cons but in this situation with this practice I’ve had multiple instances where I told myself I would have to let people know about this. There’s no genuine care or even be made to feel like there is. The world is just becoming full of people filling positions and not actually making a difference. Sad times. All the best and be sure to make your due diligence with these people make them do what you tell them as they will more then likely try to push products to you just to shut you up. All the best
Visited October 2024
The Firs has not yet replied.
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Review titled A great experience with the Associate Nurse
Rated 5 stars out of 5
by Dragana K - Posted on 18 July 2024
I saw a Nurse Associate today as I had a smear test. I have never ever met anyone like her! She greeted me with a smile as soon as I opened the door. You don’t find this often unfortunately, especially when us/women going for these kinds of examinations that are uncomfortable and last thing we need is that someone is there who doesn’t care about their job and us/people. But she made me so comfortable, relaxed and I knew I can trust her and that she will be kind and gentle. She took her time to ask me questions and at the same time providing me with advices and I could see that she is knowledgeable in her field and happy to explain everything to me. Before the actual examination, she talked me through everything in details what she will do and was so understanding and caring. And everything went smoothly without any issues. No any discomfort, no pain, nothing. She deserves to receive a special thanks from me and from her own line managers too as we need more people/nurses like her! Thank you for being loveliest and warmest nurse I have ever met in life!
Visited July 2024
Review titled The Firs
Replied on 11 February 2025
Dear Miss Dragana Thank you for your kind words regarding our Nurse Associate. Our nursing team strives to provide the level of care you have described in your review for all of our residents. We have passed your kind words to the staff member and we hope you continue to have positive interactions in the practice. Best Wishes Manager
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Review titled Excellent quality of care
Rated 5 stars out of 5
by Natalie J - Posted on 12 July 2024
Myself, my husband and my baby have each received an excellent quality of care from the team over the past few years that we’ve been patients here. We’ve always submitted our requests via the online portal and heard back on next steps within just an hour or so (often even quicker for the baby) and are offered the relevant appointment usually that same day too. The clinical team really take their time to understand and explain everything to you when they’re diagnosing, and the reception team have always been helpful and efficient. I feel so grateful to receive this quality of care and thought it was important to post my positive feedback to hopefully help others too.
Visited July 2024
The Firs has not yet replied.
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Review titled Fantastic reception and So very happy overall.
Rated 5 stars out of 5
by Miss Margaret Mullally - Posted on 13 June 2024
The receptionist I spoke to today 13/06/2024 Mya was so caring, helpful and went above and beyond to hell me. The practice overall provides amazing care and really give time to their patients. So happy to be a patient here.
Visited June 2024
Review titled The Firs
Replied on 26 June 2024
Dear Miss Mullaly Thank you for your kind words regarding Mayowa and our practice team. We strive to provide the level of care you have described in your review for all of our residents. We have passed this on to the team and we all commended Mayowa on her dedication. We hope to carry on serving you in the same way. Best Wishes Vash Manager
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Review titled Lovely care
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
Kind and clear Dr who was very good at checking in and apologising for any possible discomfort. I had not done a smear test before and she was kind and have lots of information, told me exactly how it would or could go.
Visited May 2024
Review titled The Firs
Replied on 26 June 2024
Dear Resident Thank you so much for your kind words regarding your experience. We aim to serve our residents with this level of care and comfort at all times. Your feedback has been passed onto the team. We hope to continue to ensure our residents feel comfortable engaging with us. Best Wishes Vash Manager