The Firs
26 Stephenson Road, Walthamstow, London, Greater London, E17 7JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent quality of care
Rated 5 stars out of 5
by Natalie J - Posted on 12 July 2024
Myself, my husband and my baby have each received an excellent quality of care from the team over the past few years that we’ve been patients here. We’ve always submitted our requests via the online portal and heard back on next steps within just an hour or so (often even quicker for the baby) and are offered the relevant appointment usually that same day too. The clinical team really take their time to understand and explain everything to you when they’re diagnosing, and the reception team have always been helpful and efficient. I feel so grateful to receive this quality of care and thought it was important to post my positive feedback to hopefully help others too.
Visited July 2024
The Firs has not yet replied.
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Review titled Fantastic reception and So very happy overall.
Rated 5 stars out of 5
by Miss Margaret Mullally - Posted on 13 June 2024
The receptionist I spoke to today 13/06/2024 Mya was so caring, helpful and went above and beyond to hell me. The practice overall provides amazing care and really give time to their patients. So happy to be a patient here.
Visited June 2024
Review titled The Firs
Replied on 26 June 2024
Dear Miss Mullaly Thank you for your kind words regarding Mayowa and our practice team. We strive to provide the level of care you have described in your review for all of our residents. We have passed this on to the team and we all commended Mayowa on her dedication. We hope to carry on serving you in the same way. Best Wishes Vash Manager
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Review titled Lovely care
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
Kind and clear Dr who was very good at checking in and apologising for any possible discomfort. I had not done a smear test before and she was kind and have lots of information, told me exactly how it would or could go.
Visited May 2024
Review titled The Firs
Replied on 26 June 2024
Dear Resident Thank you so much for your kind words regarding your experience. We aim to serve our residents with this level of care and comfort at all times. Your feedback has been passed onto the team. We hope to continue to ensure our residents feel comfortable engaging with us. Best Wishes Vash Manager
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Review titled Great experience booking an appointment.
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2024
I was very impressed by the process of booking an appointment today. I filled in an online form at 9am. Within 30 minutes I received a call back from the surgery with an appointment booked for 11am. The appointment was on time and I was home by 11.30am with my medicine.
Visited April 2024
Review titled The Firs
Replied on 26 June 2024
Dear Resident Thank you for your great feedback! We hope all of our residents have the same experience you had with our booking system. We lead by having a GP review every submission before contacting the resident with the best course of action. We have passed this on to our Hub Team who continually strive to offer this level of service to all. We hope to continue to serve our residents in this way. Best Wishes Vash Manager
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Review titled Late approval of repeat prescription
Rated 1 star out of 5
by Peter - Posted on 26 April 2024
Recently I had a medication review and my dose of Nebivolol was reduced to 1.25mg per day. I said that I would start with my next repeat prescription in May and monitor my BP. I put in an order with Well Pharmacy but my order has not yet been approved. I phoned and spoke to someone who I presume was a receptionist – she told me my order would not be approved until the 6th May. I explained that I received my last order on the 8th March and that I needed them sooner. If my BP was to rise I would have to revert to 2.5 mg. The receptionist did not seem to understand and seemed just to be reading form a script. Receiving 56 Nebivolol tablets on 8th March means that they would last until 2nd May by my calculations. Ordering on 6th May would mean that they would likely be dispatched (by post) on 7th May. When dispatched Well send an email saying “It should reach you in 2 to 4 days.” So conceivably it may not reach me until 11th May. Are you really telling me that you are prepared to let people go over a week without medication? Please approve my order and let me know when this has been done. Please also process this as a formal complaint.
Visited April 2024
Review titled The Firs
Replied on 26 June 2024
Dear Peter Thank you for contacting the practice on the same day as well and we do apologise for your negative experience. We hope the response we gave you and the assurance regarding the medication issue helped you understand our process. Happy to be contacted again if you have any other questions. Vash Manager
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Review titled Caring and Efficient Staff and practice.
Rated 5 stars out of 5
by G M Ross - Posted on 11 April 2024
I was seen by the Nurse this morning and wish to commend her on her wonderful empathy, kindness, understanding and professionalism. She went above and beyond in every way for which I am truly grateful. I also wish to thank the Reception staff, for their great service, efficiency, patience and kindness. They too, went out of their way to assist me today. As a new patient, I would wholeheartedly recommend this practice.
Visited April 2024
Review titled The Firs
Replied on 26 June 2024
Dear G M Thank you for your great feedback! It is amazing to hear your experience with the whole team, both administrative and clinical has been outstanding. Your kind words have been passed onto the team and feedback like this is very rewarding and assuring us that we are on the right path to serve all of our residents. We hope to continue to serve you in this way. Best Wishes Vash Manager
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Review titled Good service
Rated 4 stars out of 5
by Natasha - Posted on 19 April 2024
Thank you for being accommodating with the times of the appointments I needed over the past two weeks. Both nurses who administered my injections were lovely.
Visited April 2024
Review titled The Firs
Replied on 26 June 2024
Dear Natasha Thank you for your amazing feedback. We always strive to offer a range of appointments that suit our residents. We have passed on your review and discussed with the nursing team. This review is a testament to the great work they do. Thank you once again for your review. We hope to continue to serve you and our residents with great service. Vash Manager
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Review titled Amazing GP
Rated 5 stars out of 5
by W L - Posted on 08 March 2024
Today I saw a GP (I can’t put her name here or it will be rejected) this is my second time within 6 months for a different issue and she has been just as helpful and professional as the first time. When I first saw Dr R in Oct 23, she totally understood my problem and I felt I was listened to. She quickly referred me to a specialist and I am now on a waiting list for surgery. Today, when I saw that I was seeing the same Gp, I felt relieved as I know she will be professional and caring just as before. Thank you The Firs for having Dr R as a GP there.
Visited March 2024
Review titled The Firs
Replied on 25 March 2024
Dear WL Thank you so much for your kind words. We are truly grateful for your amazing feedback regarding DR R. We have passed on the feedback to her and the wider team and she is also grateful for this. We hope you continue to have good experiences with us. Best Wishes Vash Manager
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Review titled Great Medical Staff
Rated 4 stars out of 5
by Anonymous - Posted on 14 December 2023
I've been in and out of the clinic more than usual for the last year and have been very impressed with the medical staff. Their friendly, caring manner really helped me deal with the stress of being unexpectedly ill. Thank you!
Visited December 2023
Review titled The Firs
Replied on 27 February 2024
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. We're thrilled to hear that you found our staff to be friendly and caring as well as helped you when you needed it. I will make sure to pass on your feedback to my colleagues. Thank you again. Best regards, Vash Manager
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Review titled Best Gp in Walthamstow
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2023
My previous review did not post but this is hands down the best surgery in Walthamstow, Staff are quick and efficient who go above and beyond to help you! Would 100% recommend this gp if you are looking to join!
Visited November 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. We're thrilled to hear that you found our staff to be quick, efficient, and willing to go above and beyond to assist you. Your recommendation means a lot to us, and we truly appreciate your kind words. I will make sure to pass on your feedback to my colleagues. They work hard to provide excellent service, and your acknowledgment serves as great motivation for them. Best regards, Vash Assistant Manager