The Florence Road Surgery
26 Florence Road, Ealing, London, Greater London, W5 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Well run community practice
Rated 5 stars out of 5
by Anna Lill - Posted on 08 March 2025
I had a health check this morning, which was on time and very well run. The doctor was very polite and efficient and explained everything well during my appointment.
Visited March 2025
The Florence Road Surgery has not yet replied.
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Review titled friendly, professional
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2025
I'm happy with the service today I received, professional friendly and explained everything well, the appointment was to time.
Visited March 2025
The Florence Road Surgery has not yet replied.
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2025
I met with a practioner for an health check appointment. He was extremely helpful, competent and experienced.
Visited March 2025
The Florence Road Surgery has not yet replied.
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Review titled Outstanding Care and Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2025
Thank you for your for your help in dealing with my medical issue so promptly. Very much appreciated.
Visited January 2025
The Florence Road Surgery has not yet replied.
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Review titled Rude
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2024
One of the rudest receptionist I’ve ever come across. People come here because they are sick, vulnerable and worried, not to be berated by a receptionist. Disgusting. A few people in the waiting room witnessed a poor lady being spoken to like she was nothing by this receptionist. Horrible experience. Thankfully I’m not registered here.
Visited November 2024
The Florence Road Surgery has not yet replied.
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Review titled Worst GP service
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2024
Inaccessible lwcel of service from this gp practice. You call to get xray results because the lazy practice fails to update you as they should only to be told a gp will call in 72 hours. The call back reques is always full and you only get back call back after chasing multiple times and logging formal complaint. This gp oractice does not care about patients, they are aware im popping up to 12 pain killers a day since December 2023 and yet they fail to help me, you literally have to beg for an appointment further testing, I'm now resorting to a private fully body mri. Whilst they can't deal with existing patients, they have the capacity to take on new patients with their continous advertisement.
Visited October 2024
The Florence Road Surgery has not yet replied.
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Review titled A huge Thank You
Rated 5 stars out of 5
by Catherine Desmond - Posted on 07 September 2024
I had not recieved my medication and was in a lot of pain for a few days. When i rang the Surgery i was impatient with the Receptionist I apologised but my tone was angry..Later I collected it from the chemist. During the evening and well after Surgery hours i recieved a call from the receptionist to find out how i was and had I recieved the medication, her careing and lovely voice came as i was feeling very down and alone, sadly,the emotions pain can often make..I want to say a huge Thank You with a hug, to that Caring female, you cheered me up, made me smile and made me realise just how fortunate I am to be registered with this Surgery and recieving the most wonderful care over many years..Thank You All, but, specially to the kind and Caring Receptionist whose phone call lit up my day x
Visited September 2024
The Florence Road Surgery has not yet replied.
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Review titled Very irresponsible
Rated 1 star out of 5
by Anonymous - Posted on 07 September 2024
This is one of the worse GP surgery I have ever come across in London. I tried to register my children and send few urgent emails under the safeguarding section and still no response. This surgery should get shut down as they don’t even care about people safety. I would love to know who is the responsible person of their admin and who have hired him/her as they way too slow to respond on emails.
Visited August 2024
The Florence Road Surgery has not yet replied.
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Review titled Amazing care from this practice -
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
I would like to share my experience of the nursing team at florence road. They are exemplary nurses - thorough, kind, brilliant at what they do and very human and patient. I have had three health concerns to manage recently and have been seen by two nurses at the practice about these concerns. , within hours of putting a request on askmygp. I have been so impressed - they have both been so knowledgeable and able to assess my symptoms and prescribe, diagnose and advise appropriately. Thank you. You are doing an amazing job
Visited April 2024
The Florence Road Surgery has not yet replied.
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Review titled "Accept new patients" yet unable to serve the current ones!
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2024
As an existing patient who regularly finds the AskMyGP online system "Closed for the day due to unprecedented demand" at 10am because "the surgery has reached capacity for the day" (again, this happens *all the time*) - how are you allowed to "Accept new patients" on the NHS website???
Visited April 2024
The Florence Road Surgery has not yet replied.