The Forest Surgery
2 Macdonald Road, Walthamstow, London, Greater London, E17 4BAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Forest Surgery.
Reviews
-
Review titled Rude and unhelpful. Disgraceful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2024
I called and asked to request a repeat prescription and book an appointment, the rude receptionist just said "no" then said that they aren't doing appointments or prescriptions or anything over the phone. When I asked for the website, the lady just said "Is there anything else I can help with?" I asked again what the website was, and she said "Forest surgery, google it". Completely unacceptable way of communicating with people who are struggling and in pain. The doctor I saw here in February was great, but the receptionist today was awful.
Visited June 2024
The Forest Surgery has not yet replied.
-
Review titled Poor patients
Rated 1 star out of 5
by M Sadak - Posted on 06 June 2023
Had an ultrasound to assess an ongoing problem. Test results finally came through. Yippee must finally be time for treatment. No, it is apparently "our policy to wait for 2 weeks following text message to make appointment to discuss results" The results that have already come in to the Dr. Basically wait another 2 weeks before attempting to get an appointment further delaying treatment. What kind of policy is that!!! Delay from hospital to get appt then delay from Dr to discuss results. Why all the delay?!!! It makes no sense. Just do your job and treat patients in pain or unwell.
Visited June 2023
Review titled The Forest Surgery
Replied on 08 August 2023
Dear M Sadak, Thank you for your feedback. I am Sajeela Ahmed the Practice Manager, I apologise for your experience in making an appointment. Looking into what happened, you were sent a text message to make an appointment within two weeks. This message is only sent to patients when the doctor after reviewing the results, and using their clinical judgement, classifies the problem as non urgent where a patient can wait for 2 weeks as they have to reserve the same day and same week's appointments for more urgent problems and emergencies for the day. I can see that you were booked in for an appointment with the doctor on 08.06.2023, I hope this has resolved your issue. You are more than welcome to approach me at 0208 498 4988. Many thanks Sajeela Ahmed
-
Review titled Great GP who helped me a lot
Rated 5 stars out of 5
by Aamir Rafi - Posted on 17 April 2023
The forest surgery have excellent doctors who have helped me with my knee problems. I have been given quick appointments and well taken care of. A wonderful and clean GP.
Visited April 2023
Review titled The Forest Surgery
Replied on 08 August 2023
Dear Aamir, Thank you for your positive feedback as it helps the staff and the clinicians to work in a more efficient and effective way. It also gives them confidence to provide better care in future. Your feedback will be passed onto the relevant GP. Many thanks Sajeela Ahmed Practice Manager
-
Review titled Outstanding Receptionist ( works afternoon & late evenings)
Rated 2 stars out of 5
by Anonymous - Posted on 28 November 2022
He is always smiling, kind, respectful, helpful and pays attention to the detail. Well equipped with the process knowledge. He is a good role model for other staff at forest surgery. Keep up the good work.
Visited November 2022
Review titled The Forest Surgery
Replied on 08 August 2023
Dear Patient Thank you for your positive feedback, it is always appreciated when the Surgery receives good feedback as it gives confidence to the staff and helps us in improving further. Many thanks Sajeela Ahmed
-
Review titled Brilliant hca & receptionist (female lb)
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
Always very kind, smiling, helpful and knowledgeable with queries. Never shy away to go the extra mile. Keep up the good work. I always enjoy engaging with her she is a good role model.
Visited November 2022
Review titled The Forest Surgery
Replied on 08 August 2023
Dear Patient, Thank you for your positive response, your feedback means a lot as it helps the staff and the Practice in improving further it gives them the confidence to work better and in a more efficient way. Your feedback will be forwarded to the relevant staff member. Many thanks Sajeela Ahmed
-
Review titled Much Improved
Rated 3 stars out of 5
by Anonymous - Posted on 02 September 2022
Reception staff were quick to help me and very pleasant. I feel there has been a big improvement. As always I felt I had the best advice from the doctor.
Visited August 2022
Review titled The Forest Surgery
Replied on 04 October 2022
Dear Patient, Thank your for your positive feedback as your feedback is very important for us. This will be forwarded to the Staff at the next staff meeting. Thank you again. Sajeela Ahmed Practice Manager