The Fryent Way Surgery
22 Fryent Way, Kingsbury, London, Greater London, NW9 9SBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The worst surgery
Rated 1 star out of 5
by Beatrice - Posted on 31 January 2025
Every time I try to get an appointment for me or my kids they never seem to have any space even though they “are” our first option before attending to hospital. When my children had a fever of 40 C and tummy ache,vomiting etc they didn’t even bother to check if they have any appointments and just told me to call 111 or to attend A&E. The worst surgery, rude and unprofessional staff, It's full of incompetent people, service with lazy people earning to do nothing!
Visited January 2025
The Fryent Way Surgery has not yet replied.
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Review titled Fryent way surgery review
Rated 5 stars out of 5
by DCD - Posted on 25 October 2024
Was seen by a doctor quite quickly after a phone call. The receptionist very kindly arranged for the to see me in a downstairs room as I find it difficult to use stairs. Doctor was very friendly and very knowledgeable. Prescribed tablets and arranged for me to have further tests. I must say I have only taken one of the prescribed tablet so far & have seen an immediate improvement. I have been with this surgery for a long time & must say that there has been a huge improvement in terms of answering phones promptly & getting appointments quite quickly.
Visited October 2024
Review titled The Fryent Way Surgery
Replied on 25 October 2024
Dear DCD Thank you for your positive comments. We do strive to answer all calls promptly and we now also have a call back system in place. We also have a wide range of clinician's that patients can see for various aliments.. We will pass your comments to the rest of the team. Jashmini Senior Administrator
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Review titled Customer Service
Rated 4 stars out of 5
by Tom D - Posted on 11 December 2023
With trepidation rang this morning to request changing an appointment. Call was answered promptly, receptionist was v helpful. Saw guidance on using this feedback saying can't name an individual unfortunately but I really appreciated the service !
Visited December 2023
Review titled The Fryent Way Surgery
Replied on 30 January 2024
Dear Tom Thank you for your comments. We do try and answer all calls promptly. I will feed this back to the receptionists. Jashmini Senior Administrator
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 22 June 2023
I work in a GP practice myself-so I know that it is continually getting more difficult to run a practice with good service. I find this practice is generally quite professional and runs smoothly. They deal with eConsults in a timely manner, and sign off repeat prescription requests on time. I do think the practice could have better signage inside. When I had a nurse appointment I had no idea how to get to the room and couldn't see any signage to tell me where the stairs are-luckily another patient told me where to go. I think the amount of informational posters could be reduced, and signage towards rooms could be made more clear.
Visited June 2023
The Fryent Way Surgery has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
The receptionists have always been rude whenever I call. Trying to call the surgery in the morning for same day appointments is extremely difficult and when you eventually get through, a majority of the time none are available. Please,do not register to this surgery, it's appalling.
Visited March 2023
The Fryent Way Surgery has not yet replied.