The Garden City Practice
Birdcroft Road, Welwyn Garden City, Hertfordshire, AL8 6EHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Madi - Posted on 12 July 2024
I have attended The Garden City Practice for an appointment regarding a repeat prescription. The receptionist told me that the system does not allow her to offer an appointment with either a nurse or a GP in the next 14 days, as the slots are blocked and I need to call at 8:30 am, as they only unblock at that time. I have encountered this issue with this practice many times and I have flagged it, as I do not believe that this is a suitable level of service offered to patients. I work and I am unable to spend an hour on the phone in the morning for routine repeat prescriptions, so every time I needed to see someone, I had to go through several phone calls or come to the practice in person to make an appointment. I see that we are now unable to get an appointment even when taking the time to come to the practice in person. I have sent a formal complaint to the practice manager today and will follow it up with NHS England if this is not addressed.
Visited July 2024
The Garden City Practice has not yet replied.
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Review titled No equipment for wound care
Rated 2 stars out of 5
by Anonymous - Posted on 20 January 2023
Regularly attend the surgery for wound care. The surgery always has little to no wound care stock. The nurses do the best job possible but often I need to go to QE2 where they have all the equipment.
Visited December 2022
Review titled The Garden City Practice
Replied on 11 May 2023
Thank you for your feedback. The practice holds a limited stock of basic wound care products which we have to purchase ourselves. If a patient has complex wound care needs or is requiring regular dressings then the nurse should be issuing a prescription for the dressings for you to bring with you. The practice is happy to hold the stock on your behalf if you are attending on a regular basis. If you wish to contact me with your details I can look into why the nurses were not prescribing the dressings you required. We have reminded the nursing staff of the correct procedure for patients with regular dressings. Sandie Practice Manager
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Review titled Excellent staff and doctors
Rated 5 stars out of 5
by Carolleanne - Posted on 27 October 2022
Recently joined this practice excellent staff and doctors very polite treated with respect and kindness also like to thank the reception staff and practice manager who sorted my blood test results out
Visited October 2022
Review titled The Garden City Practice
Replied on 27 October 2022
Dear Carolleanne, Thank you for your kind works and positive feedback. We are all trying hard to deliver for patients so I am pleased your experience with staff and clinicians has been good, I will pass this on to the Team as I know how much they value doing a good job. Kind regards Sandie Practice Manager
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Review titled Impossible to reach
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2022
I call and wait for 30 -60mins just to get cut off. Can't access their online system as it tells you to contact the surgery to register so that's a waste of time. Maybe they want people to walk in to book appointments.
Visited July 2022
Review titled The Garden City Practice
Replied on 20 October 2022
We are sorry you have experience problems with accessing the practice, we are aware that there are intermittent issues with the phone system and working with or supplier to resolve these issues. In order to be able ti sue the online services that include ordering medication, accessing your medical records we need to make some security and identity checks to ensure data protection and confidentaility of your your record. If you contact the practice, this can be in writing, we can issue the forms and arrange access for you. If you require access to your medical records the GP will need to make some checks first. If you contact us directly we will be happy to assist you.