The Garden City Surgery
59 Station Road, Letchworth Garden City, Hertfordshire, SG6 3BJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Garden City Surgery.
Reviews
-
Review titled Booking system
by Shaz068 - Posted on 23 August 2023
Today I got a call from Garden City surgery Letchworth asking me to contact them. I had been waiting for test results. When I finally got through I was told that I needed to see a doctor and nurse however when they looked to book an appointment there was no doctors one available so they told me to keep trying. I really am frustrated it took 30 minutes to get through this time and when I'm at work we are not allowed to make private calls so I won't be able to call for an appointment. They then told me to do an e consult but by the time I get out of work in the afternoon these are all full too. Surely if they want you to have an appointment they should allocate one before they call you. I just don't know when I'll be able to see the doctor and I'm worried about the results now.
Visited July 2023
Provided by Care opinion
The Garden City Surgery has not yet replied.
-
Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
I waited two hours on the phone calling at 8:15. Told them it was urgent and I needed to get back to work. A receptionist takes the call and they are not good. I put a call back the call back came at 12 p.m. that was late. Not good service. I have not seen a GP for 7 years I only see a Nurse.
Visited May 2023
Review titled The Garden City Surgery
Replied on 05 November 2024
Garden City Surgery appreciate all patient feedback. We acknowledge your comments and sorry that you had to write your review on this platform. I hope in the future you allow us to look into your case in detail , give us a chance to investigate your comments and in a private space. We are happy to meet with you in person to address any concerns or feedback you have which can help us to improve our services. Please visit our website where you can obtain more information about how to raise your feedback directly with our surgery and an uptodate patient survey under the Friend and Family Test. https://www.gardencitysurgery.co.uk/feedback-compliments--complaints Kind regards Practice Manager
-
Review titled not good
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
was i pain needed a prescription for the pain am old..went to surgery 4 desk people there told no cant get a prescription for the chemist to give me what i needed told to go QE hospital miles away too ill to drive .cant wait to leave here and go where the doctors actually help u. been a patient there for 25 yrs .
Visited April 2023
The Garden City Surgery has not yet replied.
-
Review titled Don’t listen to patients
Rated 1 star out of 5
by Mark wakeling - Posted on 06 February 2023
After waiting 45 mins I get through on phone to be cut off I go up to surgery to get an appointment after being diagnosed with pneumonia the previous week at hospital which the doctor sent me too. I tried to explain that I need to see a doctor who can follow up the hospital visit the receptionist’ didn’t listen and dismissed my request and just said a doctor will call me sometime today they weren’t bothered that I’ve had this for over a month and it’s showing no signs of going. I’ve phoned up 3 weeks running and get the same rubbish service.
Visited February 2023
Review titled The Garden City Surgery
Replied on 05 November 2024
Garden City Surgery appreciate all patient feedback. We acknowledge your comments and sorry that you had to write your review on this platform. I hope in the future you allow us to look into your case in detail , give us a chance to investigate your comments and in a private space. We are happy to meet with you in person to address any concerns or feedback you have which can help us to improve our services. Please visit our website where you can obtain more information about how to raise your feedback directly with our surgery and an uptodate patient survey under the Friend and Family Test. https://www.gardencitysurgery.co.uk/feedback-compliments--complaints Kind regards Practice Manager