The Gold Street Surgery
Gold Street, Saffron Walden, Essex, CB10 1EJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Inconsistent
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
I have a 3 year old. He has 3 different skin conditions all appear within a week. Spots, a rash and a purple thumb. I call up, have an appointment within 10 minutes of calling and a kind and helpful doctor gives me an antibiotic cream and another cream to try and tells me to call back if there is no improvement in 10 days. 10 days later my sons thumb is still swollen sore and purple and the other two rashes are also still present. I call at 8am, I am 25 in the queue I patiently wait the hour to get through with no issue with that at all. When I get through I am told there are no appointments and I need to try again next week and call at 8am. The receptionist asks me if my son is at nursery and I say no he is waiting at home to see if we can get him seen, she then asks if I intend to send him to nursery and I say yes to which she answers then is is ok and can wait until next week. As a working mother with a child who has an infected thumb I cannot retain my employment if he does not attend nursery for 10+ days, it was rude and judgemental. I believe my sons thumb should be checked as the antibiotics has not cleared it up and at this point I would consider this to be an escalation point where he should be examined and I believe a doctor would agree. I said I would need to then speak to 111 or consider A&E as we now have no treatment and no diagnosis and she basically said fine whatever and the call was ended. As a busy working mum trying to care for my children is already hard enough without having to fight for care, and to be treated with no compassion, empathy and understanding is really upsetting. There was nothing but friendliness on my part and it’s really quite distressing in an already tough situation to be treated so disrespectfully.
Visited June 2023
The Gold Street Surgery has not yet replied.
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Review titled Reception Attitude needs work!
Rated 3 stars out of 5
by Anonymous - Posted on 15 February 2023
Doctors are excellent but the reception staff could work on their attitudes and explanation of processes. Very short sharp attitude and glib nature, when asked politely to clarify services outside of surgery such as Great Chesterford blood clinic opening days / times or query on a urine sample provided, it was like pulling teeth to obtain any additional information or assistance. Please bear in mind that a lot of your patients are elderly and although you are au fait with these processes a 70 year old, non GP receptionist might not be. I understand it must be incredibly tedious and beneath you to elaborate to us plebeians what to you is such a simple thing, but a little compassion and tolerance wouldn't hurt.. after all its good to be kind no?!
Visited February 2023
The Gold Street Surgery has not yet replied.