The Graham Practice
Wordsworth Health Centre, 19 Wordsworth Avenue, London, Greater London, E12 6SUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Services gone downhill
Rated 2 stars out of 5
by Zohra - Posted on 05 April 2023
I asked the receptionist to ask a GP to assist me and refer me to a physio specific for orthopaedic instead of general physio. I was initially referred for orthopaedic for my back problems and even had an MRI done as requested by the physio. But as I accidently missed an appointment in Feb 2023, the physio cancelled my referral without giving me any results of MRI. I did a self referral as requested by the physio, however in order to have a orthopaedic physio appointment a GP needs to do the referral. I explained this clearly to the receptionist and he stated he will speak with Dr. and get back to me. It's been 4 weeks and I haven't received anything. Not even a call for an update. And I've attempted to call the surgery 3 times but so far it keeps ringing but no answer. On another matter I saw another GP face to face for the recurring throat infection I keep getting and blisters. She said she will do a referral for me to ENT, again I haven't received anything back. No appointments, referral or follow ups. That's also been 4 weeks, yet I am still sufferring the same problem. I'm not sure what's happened to service that once used to be very good. I can't say the same thing anymore and feel like patient care has gone downhill. Patients have only become a number without any real empathy. This is how I feel about everything at the surgery.
Visited March 2023
Review titled The Graham Practice
Replied on 10 August 2023
Dear Zohra, First of all, we would like to apologise for the delay in our response. We are very sorry to hear of your negative experience with the Practice. Please contact the surgery directly to speak to the Reception Manager – Andrea Andres in order for us to investigate the issues and concerns you have raised. We can then arrange a meeting with yourself to discuss and resolve the issues. This will also help the Practice to improve our services and allow us to continue to give a high standard of care to all our patients. Thank you, Wordsworth Health Centre
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Review titled No scissors for removing stitches
Rated 2 stars out of 5
by Anonymous - Posted on 23 December 2022
I had an appointment today to remove my stitches. I travelled by bus to attend the appointment at 5pm at 23/12/2022. The nurse said she could not find the equipment and so I have to return on 03 Jan. Otherwise, I have to go to a&e. What poor service the surgery doesn't even have basic equipment knowing the appointment was to remove stitches since last week.
Visited December 2022
Review titled The Graham Practice
Replied on 10 August 2023
Dear patient, Thank you for taking your time to leave a review for the Practice. We are sorry for the delay in responding to your review. We apologise for the negative experience you had with the Practice and that the nurse was unable to remove your stitches. There may be rare occasions where the Practice may have run out of equipment or stock and we have to call our patients to re-book their appointments or re-direct them to other services for the procedure that they were booked in for. We are sorry that we did not contact you before your appointment to inform you we did not have the equipment needed. We have discussed this in our staff meetings to ensure we have an allocated staff member checking our stock to make sure we have the available equipment required for the appointments booked in. We appreciate your feedback and we will continue to review our services and provide appropriate staff training to ensure this does not happen again and to continue providing excellent patient care. Thank you, Wordsworth Health Centre
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Review titled Outstanding reception team!
Rated 4 stars out of 5
by Anonymous - Posted on 14 October 2022
The reception are absolutely amazing here at The Graham Practise. They are very helpful and understanding towards my elderly aunt and go above and beyond to make sure she is seen to when required. It’s very refreshing to come across good competent NHS staff who genuinely care about their job and the service they provide. They are certainly doing a stellar job!!
Visited October 2022
Review titled The Graham Practice
Replied on 10 January 2023
Dear patient, First of all thank you for leaving the surgery a review. We appreciate the great feedback you have given us and we will pass this on to the rest of the team. We will make sure we will continue to provide excellent care to our patients. Once again, thank you for your feedback. Wordsworth Health Centre
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Review titled Fantastic reception staff
Rated 5 stars out of 5
by Naseem Ahmed - Posted on 26 August 2022
The staff go out of their way to be helpful and to find a way forward with any issue. Very polite and calm manner. Some amazing doctors too. I wish I could name the doctors that I particularly look forward to seeing.
Visited August 2022
Review titled The Graham Practice
Replied on 03 October 2022
Hello Naseem, Thank you for taking your time to leave a review for the practice. We are pleased that you find the practice and staff helpful. We will continuously work hard and we will always make sure all our staff is up to date with training to continuously improve the service we provide. Thank you, Wordsworth Health Centre