The Grange Medical Centre
Dr T Fox And Partners The Grange Medical Centre, 999 York Road, Seacroft, Leeds, West Yorkshire, LS14 6NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The worst
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
On hold for 25 mins and still no answer. I have been waiting for a doctor to phone me back since 9:00 this morning after my dad's carers phoned the doctors because he hasn't been well since 10pm the night before and still nothing. I have been told by my dad that he is on hold 30-40 minutes at a time and this is disgusting.
Visited April 2023
Review titled The Grange Medical Centre
Replied on 23 May 2024
Thank you for your feedback, we are sorry to hear about your experience with our phone system, we are aware at busy times, patients can be on hold in a queue. We are currently planning a new system to go live in July 24 which we hope will improve patient experiences on the telephone. We would be happy to investigate any future complaints so we can respond to you directly. Please visit our website https://www.coltonmill-thegrange.nhs.uk/com to provide us with further details so we can look into complaints and identify any areas of improvement. Kind Regards Practice Management Team
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Review titled Good health centre
Rated 4 stars out of 5
by Linda Jones - Posted on 14 January 2023
I rang early in the morning about a problem I had Dr hawks well responded very quickly and a prescription was left at my chemist in the afternoon the service from the receptionist to the doctor is first class these are trying times and we all have to be a bit more patient I rang on the 12th of January but can not recall the lovely ladies name on reception as she was very kind thank you once again
Visited January 2023
Review titled The Grange Medical Centre
Replied on 23 May 2024
Thankyou for taking the time to respond and give us the positive feedback. Your review had been shared with our practice team. Many Thanks Practice Management Team