The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pharmacist phone call regarding recent BP test
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2024
The pharmacist rang me to advise, following a recent day with a BP monitor, to increase the dosage of one of my existing BP tablets. I have to be checked in 2 weeks. He was very knowledgeable and kind. Thank you.
Visited July 2024
Review titled The Grange Medical Practice
Replied on 29 July 2024
Dear patient Thank you for taking the time to leave this wonderful review and 5-star rating. Our Practice Pharmacist will be delighted to receive this review and I am glad you have been well looked after. Kind regards DS
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Review titled Very good practice
Rated 5 stars out of 5
by Chris - Posted on 29 July 2024
The staff at the surgery were very helpful when I needed help for my medical condition. Very caring medical professionals.
Visited July 2024
Review titled The Grange Medical Practice
Replied on 29 July 2024
Dear Chris Thank you for taking the time to leave this outstanding 5-star review. I'm pleased to learn the staff were very helpful and caring. Kind regards DS
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Review titled Second appointment cancelled
Rated 2 stars out of 5
by eric the eye - Posted on 29 July 2024
Asthma check cancelled, machine broken? Blood tests (retest due to poor sample quality) cancelled evening before, no one has contacted me to rebook.
Visited July 2024
Review titled The Grange Medical Practice
Replied on 29 July 2024
Dear Eric the Eye Sorry to hear about the cancellations to your appointments recently. In the event of appointments being cancelled, our team do everything possible to rebook patients and minimise disruption. I'm sorry this hasn't happened this time. Please contact the surgery via Patchs (on our website), by phone or by email and the team will be happy to assist. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 29 July 2024
The practice has come along way . The only thing is we need updating to the changes, as i couldn't understand the self cert and sick note. The staff was very good trying to explain it to me when i rang up. Also i could only go in with one complaint , had to make another appointment the next day for my other complaint. Not blaming the staff they are only doing their job, but it dosent make sense when having to drive back again and seems to me wasting time on both sides .
Visited July 2024
Review titled The Grange Medical Practice
Replied on 30 July 2024
Dear patient Thank you for taking the time to leave a review, and acknowledging our developments over recent years. Thank you for feeding back about how the sick note process could be easier to understand, and I'm glad the staff were able to explain this process fully. Thank you for your feedback about being asked to attend your appointment with a single (most important) problem. Occassionally, some medical problems can be linked, but we encourage all patients to discuss their most urgent problem in their 10 minute appointment. If there is time remaining at the end, the clinicians will be more than happy to discuss other problems, but this isn't always possible, as we aim to see other patients on time. Our receptionist staff will be on hand to book you another appointment, or you can simply submit an online request for an appointment using Patchs. We are supporting increasing numbers of patients to use online services to reduce the need to travel to and from the Practice, so please come in and speak to a receptionist if you would like support with this. Kind regards DS
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2024
I needed a repeat prescription. After 5 days waiting and a visit to the practice I was told it would need review. I got a text to say a clinician would phone today (nearly 2 weeks after the request.) Nobody phoned. I'm in a lot of pain and feel that this practice doesn't care. I'm going to change practices, this is not the first bad experience here.
Visited July 2024
Review titled The Grange Medical Practice
Replied on 19 July 2024
Dear patient I am sorry to hear about your recent experience obtaining a prescription. We have recently started a quality improvement project working with our dedicated Patient Participation Group to enhance the patient experience when accessing medication. Please see updates on our website, including a list of FAQs. I am sorry to hear you didnt recieve a telephone call as promised, and I would like to investigate this further to understand what happened. Please contact the surgery directly to provide some more information so we can support you immediately, and also prevent this type of experience in future. Kind regards DS
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Review titled Excellent service
Rated 5 stars out of 5
by Katie - Posted on 16 July 2024
Unfortunately I have been a frequent flyer at the practice this year. The staff have been wonderful. From the amazing admin/reception staff who have been so very helpful, to the GP’s, practice nurses and healthcare staff who have listened to me and helped me get the necessary investigations needed. Today I was due to have 1 appointment and then a second a few hours later, I was helped by the admin team to have the second appointment a few minutes after my first. So very helpful. Unfortunately my favourite member of the Admin team is leaving soon, so I wish her all the best!
Visited July 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear Katie Thank you for taking the time to leave this outstanding review and 5-star rating. I'm pleased to learn about the positive input and contacts across the team, from reception, to nurse, to GP. Kind regards DS
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 July 2024
It was very good I will recommend to everyone nearby to register you have everything there and there doctors and nurses who looks after you
Visited July 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear patient Thank you for taking the time to leave a review, and for recommending us to friends and family. We are seeing an increased number of new patients joining our Practice, probably on word-of-mouth from other happy patients. This is really reassuring for our team, and helps us know we're moving in the right direction to serve our patients. Kind regards DS
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Review titled Seen quickly
Rated 4 stars out of 5
by Anonymous - Posted on 17 July 2024
I was given an appointment for the same day. The doctor I saw was thorough and gave effective treatment.
Visited July 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear patient Thank you for taking the time to leave a review. I'm pleased to know you were seen on the same day and treated effectively by the doctor. Kind regards DS
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Review titled Impossible practice
Rated 2 stars out of 5
by Cantona - Posted on 29 July 2024
I have been diagnosed with hypertension and have had no follow up appointment for this I am in the position that I cannot return to work as my employer needs evidence to where my readings are now
Visited July 2024
Review titled The Grange Medical Practice
Replied on 29 July 2024
Dear Cantona I'm sorry to hear you are less than satisfied with your recent experience at The Grange. Please submit an online request via Patchs (on our website), call, or email the surgery so we can provide further support. Kind regards DS
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Review titled Recent visits good, possible improvements !
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
Very quick appointment, friendly staff. Only negative is you are not allowed to talk about more than one ailment per appointment ,which I find so strange especially as more than one ailment may be linked, also surely it would improve practice productivity if you were able to discuss more than one ailment per appointment
Visited July 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear patient Thank you for taking the time to leave your feedback, and for the constructive suggestions to help us improve further. We regularly seek patient feedback as a means of driving change at the Practice. We also hold regular Patient Participation Group meetings to discuss Practice matters and improvements together. We are always keen for new members to join the Patient Group. If this would be of interest, please contact the surgery to find out more. Kind regards DS