The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My practice
Rated 5 stars out of 5
by Michael Lewis - Posted on 10 October 2023
The receptionist are very helpful and polite at reception area and over the phone. The Dr's are also helpful in the advice they give you along with the medication you're been given. They also keep you up to date for your appointments, all in all a very safe and helpful system. Would much prefer a face to face than a phone call, gives of a more secure and comforting feeling when you're talking with your GP.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Michael Thank you for taking the time to leave this outstanding 5-star review. I'm delighted to know you describe the receptionists as helfpul and polite, and the doctors as helfpul. Please be assured we do have a mix of face to face, telephone and video call appointments available - and we will always try to meet the preferences of our patients. Kind regards DS
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Review titled Professional from the start
Rated 5 stars out of 5
by Sharon Horsfield - Posted on 13 October 2023
Had an issue phone answered immediately receptionist immediately understood and sorted my issue just as a Doctor should be well done the Grange hope your clinitions are as good
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Sharon Thank you for this outstanding 5-star rating and positive review. I'm pleased the receptionist and doctor were understanding and helpful. Kind regards DS
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Review titled Not the Same Great Practice as it used to be.
Rated 3 stars out of 5
by Anonymous - Posted on 27 October 2023
I Phone up the Grange Practice today, to chase up why my medications hadn't been sent the pharmacy next door, as I have them delivered to me weekly. And the receptionist told me off, telling me it was my job to do that, Shaw's should contacting the Grange their self. I know the problem lies with the Grange, as up until over 1 and a half year ago, if not longer, I never had to call up to find out why I haven't received my medications this week. It now seems like its every other week there's an issue with my medications not being done. I have to check every week on my online account as to whether it's be done yet. We are told at the start of the call to the Grange to respect the staff and not be abusive to them, but surely that cuts both ways.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 20 December 2023
Dear patient Thanks for letting us know about your recent experience, and I'm sorry that you have had difficulties accessing your medication and/or prescription. I will be more than happy to investigate this and let you know my findings, but in order to do this, I require more information about you and the rough time of this incident. Please call the surgery and discuss this with a member of the team so we can understand what went wrong and avoid this in future. Kind regards DS
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Review titled Fantastic service
Rated 5 stars out of 5
by Paul Woods - Posted on 03 October 2023
Excellent service from everyone, from doctors, nurses and reception staff. Nothing is too much trouble for them. Cannot recommend them enough.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Paul Thanks for this outstanding 5-star review. I'm delighted to know you recommend our Practice and the staff are excellent. Kind regards DS
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Review titled Good Practice
Rated 4 stars out of 5
by ELIZABETH SHAW - Posted on 30 October 2023
Deal with your problem quickly and feel like you are listened too friendly reception staff helpful get your prescription quick and appointments quickly too
Visited October 2023
Review titled The Grange Medical Practice
Replied on 20 December 2023
Dear Elizabeth Thank you for taking the time to leave a review. I'm pleased to hear about your recent experience of the Practice and the attentive and friendly manner of our team. Kind regards DS
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Review titled Great servive
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2023
Completed on line consultation very easy re system, next day message from practice saying they had ordered a range of tests and to call to book an appointment to take bloods have appointment in 2 days time, very impressed with efficiency and not having an added step re phone call etc.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear patient Thank you for leaving this 5-star review. Its great to know you rate the new online consultation system (Patchs) highly and I hope you would encourage others to use it. I'm delighted we were able to see yo ufor a blood test just 2 days later and we are all really proud of this quick access. In fact, we have shared the amazing access with neighbouring practices so more local people can access blood tests quickly. Kind regards DS
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Review titled Good care
Rated 5 stars out of 5
by Phil - Posted on 12 September 2023
I have been having tests for several long standing health issues and the practice has been diligent in following up my results and in giving feedback clearly and helpfully. I have also felt that my views and ideas have been listened to. Interestingly I feel that the telephone consultations have been less limiting than the face to face due to the strict time restrictions on the latter. Several times in these I have been prevented from speaking about what I think are linked or relevant issues because of the ten minutes rule. This has not been the case in the phone consultations I have had recently. In previous years I have felt a little removed from the practitioners at the centre but in the last twelve months I have felt that my overall care has improved and that the practice are now taking a more proactive approach to my health needs. I have found this to be very reassuring at a time when due to my age more issues are appearing. Thank you
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Phil Thanks for letting us know about your recent experience and for the outstanding 5-sar rating. I'm really pleased to hear you felt involved and at the centre of your consultations. Your feedback will be shared with our team. Kind regards DS
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Review titled Supportive Staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2023
From the reception staff to the clinical staff I find all the staff at the Grange to be understanding and supportive. It's good to feel they see you as a person and not just a number
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear patient Thank you for taking the time to leave a review and outstanding 5-star rating. I'm delighted to learn you found our team to be understanding and supportive - from reception to clinical staff. Kind regards DS
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Review titled Fantastic
Rated 5 stars out of 5
by Peter oneill - Posted on 26 September 2023
Alltwen staff and doctors what is dealing with me with all my medical problems are fantastic since my stroke there are wonderful care checking on me could not ask for better
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Peter Thank you for taking the time to leave a review and oustanding 5-star rating. I'm glad our team have been able to support you since your stroke and offer regular check-ins. Kind regards DS
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Review titled Mixed service
Rated 3 stars out of 5
by Anonymous - Posted on 19 September 2023
Service is variable from receptionists to doctors. If depends on who you get! Some receptionists are extremely helpful. Others block access to appointments. Over the past few months, only one doctor, of four I have spoken with, have given me a proper explanation of my symptoms and diagnosis.
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear patient Thank you for leaving a review and letting us know what you think about the service. Although we have the largest team in Huddersfield, we would expect a level of consistency in dealing with our patients. I'm sorry you haven't experienced this this time, and I hope you appreciate the process of diagnosing a new problem can take some time ruling things out before a firm diagnosis can be made. Your feedback will be shared with our team, for awareness and insight. Kind regards DS