The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled I was disappointed
Rated 4 stars out of 5
by Beverley Lee - Posted on 26 September 2023
I went to the GP because I have been experiencing severe headaches for weeks. I take medication for blood pressure. My blood pressure wasn't taken because no large cuffs were available. I was prescribed more medication without knowing what's the cause
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Beverley I'm sorry to hear you were disappointed with your recent visit to the surgery. I have asked a colleague to look into this matter so we can learn from what went wrong and avoid this in future. Kind regards DS
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Review titled Must improve
Rated 2 stars out of 5
by Anonymous - Posted on 26 September 2023
It's impossible to get through on the phone, and there ae so many systems and reminders it confusing. You really need to have a proper system for making an appointment, like an online calendar like what you have at the hairdressers! And this latest AI system is a nightmare
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear patient I'm sorry to hear you've had issues getting through on the phone. This is certainly not what I would expect for our patients, and we have been working hard on telephone answer times. Please come into reception and ask for some help and advice on getting the best out of Patchs online consultations. It is important patients using this service tell us as much as possible about the problem, so we can understand the best way to support and help. Kind regards DS
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Review titled Visit to Doctors
Rated 4 stars out of 5
by Reuben Mansfield - Posted on 19 September 2023
The doctor I was seen by was very professional and welcoming. He did all the relevant checks that needed to be done and gave me a prescription for the problem I went in for.
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Reuben Thanks for leaving a review and letting us know about your recent experience. It's nice to hear you describe our doctors as professional and welcoming. Kind regards DS
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Review titled Very impressed with patchs service
Rated 5 stars out of 5
by Andrew Sutton - Posted on 21 September 2023
I sent in a patchs review online with an attached photograph. The following morning I was contacted saying they had reviewed my request and a prescription had been sent to my pharmacy. I was impressed by the quick response and as such saved a appointment with the practice for someone else to use. I will be using this service again.
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Andrew Thanks for letting us know about your recent experience. It's great to hear you rate us as a 5-star GP Practice. I'm pleased you like the online consultation system "Patchs" and that you have had a quick and efficient consultation with the same. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Mrs Angela Howard - Posted on 12 September 2023
I attended for a shingles vaccination and was also offered a pneumonia vaccine at the same time. The nurse checked it was possible and safe and did both. She was very kind and easy to talk to and made me another app for the following day. Excellent service. Thank you so much.
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Angela Thank you for taking the time to tell us about your recent experience. I'm glad the nurse was able to do the shingles and pneumonia vaccination at the same time for you. It's important we make access to health care as convenient as possible and reducing the number of visits to the Practice helps. Kind regards DS
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Review titled Some Staff need more training
Rated 3 stars out of 5
by Anonymous - Posted on 12 September 2023
Reception staff addressing patients as "love" "darling" or any of those terms is extremely condescending and unprofessional. Training in customer service urgently required in this area. This approach experienced on more than one occasion.
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear patient Thank you for offering your feedback and insight into our reception staff. I completely understand your desire for a more professional encounter and this will be fedback to our reception team. Kind regards DS
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Review titled Grange group practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 September 2023
Got great service eventually but it was extremely difficult navigating Patches. NHS app was ok. Gone are the days of simply ringing!!
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear patient Thank you for taking the time to leave a review. I'm sorry that you had issues using the Patchs software to submit an online request. Our team will be more than happy to help you with this - we can offer a tutorial if you come to reception and ask. We do still accept requests for appointments, but we are keen for our patients to embrace new digital and online technology to help access the Practice. Kind regards DS
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Review titled Disappointing
Rated 3 stars out of 5
by Diane Walton - Posted on 20 September 2023
1 of my samples was misplaced//lost or not usable. Had I not looked at my nhs app I would not of known because nobody rang or messaged to tell me so I rang the doctors to confirm it and to arrange to get another picked up to which my mother picked up for me, my mother later told me that she was asked by the receptionist if I had a blood pressure kit at home and if I was checking my blood pressure, if there is a problem with my blood pressure why am I not being informed.
Visited September 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Diane I'm sorry to hear your were disappointed with your recent experience and that your recent sample was unusable. This can be for a number of reasons and our team would always inform patients if this is the case. Our typical process is for our team to inform patients within 24 hours of the result/update about the test being received. I'm sorry if this didnt happen this time, but please do let us know if this happens again - simply call us or come to reception and we'll be happy to help. Kind regards DS
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Review titled Great experience
Rated 5 stars out of 5
by Andrew Storey - Posted on 21 September 2023
Went I 5 minutes early and was put at ease by the doctor who listened to me and explained things in a manner that I could understand it was a very good experience
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Andrew Thank you for taking the time to leave such a positive review and brilliant 5-star rating. I'm pleased the doctor was able to make you feel at ease and explained things in a way that was easy to understand. Kind regards DS
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Review titled Good practice
Rated 3 stars out of 5
by Anonymous - Posted on 02 January 2024
Good nurses and doctors delays sometimes, but you get seen to, pharmacy is not effective ,meds got delayed a lot, I miss them when not come on time
Visited September 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient Thanks for leaving a review. Your feedback is welcome and I will certainly take on your comments about the Pharmacy team and explore possible improvements to the team. Kind regards DS