The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nice staff
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2024
I have only actually attended once but the male nurse I saw was very pleasant. Have another appointment next Reception staff are friendly too
Visited May 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear patient Thank you for taking the time to leave a review and great 4-star rating. I believe you may have seen our Practice Phlebotomist for a blood test. He will be delighted to receive this feedback. Kind regards DS
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
I saw a nurse last week she was brilliant friendly helpfull. I also had a que for the rectionist again fantastic service much improvement from a while ago
Visited May 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear patient Thank you for taking the time to leave such a positive review. I'm delighted to learn you found our nurse to be friendly and helpful. It's reassuring to know you notice a remarkable improvement in our reception team and customer service levels. We aim to deliver a 5-star service for our patients. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2024
Staff were very helpful and polite and made sure I was given what I wanted thank-you would highly recommend this practice to anyone 😊
Visited May 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear patient Thank you for this wonderful 5-star review. I'm pleased to hear you found the staff helpful and polite, and that you recieved the desired treatment. We are noticing a lot of patients recommending us to friends and family - a clear sign of great patient experience and trust in our service. Kind regards DS
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Review titled Very pleased
Rated 4 stars out of 5
by Anonymous - Posted on 20 May 2024
Making an appointment at the practice , I found helpful and polite treatment at reception When worrying about symptoms initial contact is important. I received an appointment with a Dr as promptly as possible. Again I was treated politely and made to feel that I was being helped and given confidence that I was being listened to and cared about .
Visited May 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear patient Thank you for taking the time to leave such a wonderful review. It's important our patients are met with helpful and polite receptionist, and that's the introduction to our 5-star service. I'm pleased you were well looked after and listened to. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2024
After my telephone appointment, the doctor arranged for a blood test to rule out any underlying problems. The results came through and a consultation was arranged. I was taken through the figures from the blood test and the doctor gave explanations where necessary. This was extremely helpful and informative. I felt reassured and supported after this consultation. I am extremely pleased with the standard of care that I receive.
Visited May 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear patient Thank you for this outstanding 5-star review. The team will be delighted to hear about how well you were looked after and this is how we want each and every one of our patients to feel. We pride ourselves on rapid-access blood tests and we work hard to inform patients of results as quick as possible. Kind regards DS
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Review titled Shocking service
Rated 1 star out of 5
by Cindy Eastwood - Posted on 30 April 2024
3 attempts on 3 occasions for antibiotics 2 of them were an awful experience and the communication with all of these consults was none existent. No duty of care and arrogant staff.
Visited April 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear Cindy Thank you for letting us know about your recent experience. I'm really sorry to hear you found the staff to be arrogant. That is not what I would expect for our patients. I have asked a member of the team to call you and discuss this further so I can investigate and feedback to the individual(s) concerned. Kind regards DS
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Review titled Very prompt service
Rated 5 stars out of 5
by David - Posted on 02 May 2024
I had issues with getting information but the staff member I dealt with was extremely helpful, kept me well informed and arranged a face to face consultation
Visited April 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear David Thank you for taking the time to leave this outstanding 5-star review of our GP service. I'm pleased to learn you found my colleague extremely helpful and that you were guided into a face to face appointment. Kind regards DS
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Review titled Very poor
Rated 2 stars out of 5
by Anonymous - Posted on 14 May 2024
Cannot get an appointment to see a GP. The GPs seem inexperienced and uncaring have to keep ring and chasing my test results. One has to plea to get any help. Receptionists are rude and arguementive.
Visited April 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear patient Sorry to hear about your recent experience. I'm disappointed to hear you felt the GP was inexperienced and uncaring. This is not what I would expect for our patients. Our receptionists are the first port of call, and I would expect them to be pleasant and helpful. Sorry this was not the case. Please contact the surgery to provide more information so we can support further, and I can discuss with the individuals concerned. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2024
A good experience one didn't expect it started as a phone call then I was asked to the practice to see doctor had a thorough examination
Visited April 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear patient Thank you for leaving this review to let us know about your recent experience. I'm glad to hear the clinician you spoke to on the phone was able to arrange a speedy face to face appointment and complete the examination. Kind regards DS
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Review titled Blood pressure review
Rated 2 stars out of 5
by John Watkinson - Posted on 02 May 2024
I had a telephone appointment on 30th April at 11.30am and nobody rang me. I was very concerned about my high blood pressure readings.
Visited April 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear John I am sorry to receive this review and I had asked a member of staff to make contact with you to discuss this further and help you understand the next steps. I was able to identify you and investigate the matter, which highlighted an individual training need. Feedback has been provided, and I hope that will improve the service. Please do contact the surgery if you need assistance. Kind regards DS