The Grange Surgery
The Causeway, Petersfield, Hampshire, GU31 4JRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unexceptable
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
After being unwell for three weeks and unable to work I needed to see a doctor. I phoned at 8.00am and was told a doctor would call back. Five hours later I had still not had a call. I drove to the surgery and a nurse spoke to me. She was most patronising to me. Eventually at 2.30 I had a call from a doctor. I will not return here. The surgery is a ghost town. No patients in the waiting room and no doctors. I will just go to the hospital instead. What is frightening is what if I had had earache or worse, sepsis. Waiting for five hours for a call back is unexceptible.
Visited July 2024
Review titled The Grange Surgery
Replied on 17 July 2024
Thank you for your feedback however I understand the duty doctor did speak with you that day and gave you some reassuring advice. I am sorry you felt the nurse was patronising, I will investigate this further. I am confused as to how we have let you down in any way. There was a clinical meeting taking place with all doctors, nurses and management team when you came in to the surgery over a lunchtime. We always have a clinician available for emergencies. If you wish to discuss your treatment further please do not hesitate to contact me.
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Review titled Used to be a good surgery .
Rated 2 stars out of 5
by Paula - Posted on 09 July 2024
When I asked to discuss my meds the reply was here’s your list of meds you choose what you want to take, unprofessional in my opinion. So seriously considering changing to another Doctors
Visited July 2024
Review titled The Grange Surgery
Replied on 09 July 2024
Thank you for sharing this information. I've looked at your consultation and this reflect the documentation. Please give me a call to discuss further if required, there may be a communication issue.
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Review titled Long waiting time
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2024
Appointment management is very poor. They are available only 3-4 weeks in advance. When I arrive on time I inevitably have to wait at least 30 more minutes before I’m seen.
Visited March 2024
Review titled The Grange Surgery
Replied on 09 July 2024
Thank you for your feedback. For continuity of care our doctors like to see their registered patients which can lead to a delay in appointments. However please be assured that if you had an urgent problem we would see you immediately.
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Review titled Unsatisfactory
Rated 2 stars out of 5
by Anonymous - Posted on 07 February 2024
Dear The Grange, Almost every time I come into the practice there is a drama. Unable to find results, mismanaged and wasted appointments. Today in particular I had two appointments, both unsatisfactory. Firstly I came in for a pelvic exam. I was questioned why I felt it relevant to come in and after explaining myself was told I shouldn’t be having one, all of which did feel rather confrontational. I have no issue if the doctor feels this isn’t necessary for me, however I should’ve been told this prior to making my way to the surgery. I was unimpressed to be told I should instead have a preliminary at home self sexual health test. While I understand this is an important test and am happy to do it, it isn’t particularly applicable to me and have not come in with regards to any infections, of which I believe I would know if they were a possibility. My appointment was wasted, as if this is indeed necessary beforehand, I should’ve been informed to do so anytime in the near 3 months after booking my appointment to now. Regarding my recent health issue I saw a private GP, of which both doctors I have seen have mentioned to me. The one only asked as wanted to know, why which is very fair and I understand this, however the other didn’t try to hide that they were rather unimpressed in their tone ‘oh it was a private doctor’. I fully support the NHS and did not make the appointment in spite but simply as the wait times are too long, so didn’t appreciate the judgment. Unfortunately, due to the wait times of the surgery, I went elsewhere to be referred for my tests. I knew from other patients experience at the surgery that wouldn’t be seen for a long while for my less serious condition, if had the chance at all. After my referral I also had a nightmare actually landing an appointment, having to constantly chase and one of which was miss booked as a meeting rather than actual blood test. Regarding my second appointment today, I was informed that I have to take my bloods to the hospital myself. I was told ‘I was informed’, in fact I was not and it would’ve been very helpful to know this prior. I was made to feel this was my mistake when the surgery in fact had not communicated this to me. Overall I am slighlty disappointed with the surgery in all the years I have been, I feel every time I go it is 50/50 whether it will be a successful experience. All this is to say I am nevertheless grateful to the surgery for the help it has indeed provided me, and I am also very grateful to the members of team who have been very supportive and lovely, you all provide a very valuable service. However I feel there needs to be more organisation and consideration, many things are needlessly dragged out and I feel the surgery does create problems for itself, which in a very difficult time for the NHS, makes life unnecessarily harder for all. I am sorry to leave a negative review, please note I do appreciate the service the surgery provides. Thank you.
Visited February 2024
Review titled The Grange Surgery
Replied on 09 July 2024
I am sorry to hear your experience has not been as expected. I believe we may have spoken separately and your comments have been dealt with however I am always very happy to discuss any issues that may be ongoing.
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Review titled Very reassuring.
Rated 5 stars out of 5
by Kieran Thomas - Posted on 15 June 2023
I have always found The Grange to be extremely helpful (text reminders of appointments) and welcoming. There is always a very reassuring calm and warmth about the place and the staff, medical and support, are unfailingly friendly. It all goes a long way to removing inevitable anxiety around one's health. I would very happily recommend it to anybody and am so grateful for all they have done for me.
Visited May 2023
Review titled The Grange Surgery
Replied on 17 July 2024
Dear Mr Thomas. Thank you so much for your kind words, I am so blessed to work with such a great team and glad you feel supported and cared for.
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Review titled Covid and Flur injections
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2022
The process as very well organised from the intial invitation for an appointment, the reminder and all that happened on the day -8 October 11.00 am. Especially the shepherding of people as they waited in the ante room. Thank you.
Visited October 2022
Review titled The Grange Surgery
Replied on 09 July 2024
We do work hard to ensure these large clinics run smoothly and pleased to hear you felt it was well organised. Thank you for your feedback.
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Review titled Excellent practice
Rated 5 stars out of 5
by Duncan Green - Posted on 08 October 2022
I have had need to see the surgery numerous times recently. The reception, nurses and doctors have been extremely professional and caring on all of my visits. I think The Grange offers a very high level of care for which I am very grateful.
Visited October 2022
Review titled The Grange Surgery
Replied on 09 July 2024
Thank you Mr Green for your kind words. All staff here at the surgery work hard to ensure we give the best possible customer care to our patients. You're positive feedback is well received.
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Review titled Covid Booster vaccination No. 2 and Flu vaccination
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2022
My appointment for the above was for 1030 to 1040. I arrive on time to find a short queue in the waiting room. The staff had organised the 'Vac Day' extremely well. In less than 10 minutes I'd had two jabs and was leaving the surgery! Congratulations 'Grange Surgery', an outstanding operation :-)
Visited October 2022
Review titled The Grange Surgery
Replied on 09 July 2024
Two jabs in less than 10 minutes! Glad to hear the organisation resulted in a successful visit to the surgery. Thanks very much for sharing your feedback.
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Review titled Covid vaccination
Rated 5 stars out of 5
by Magan Singodia - Posted on 11 October 2022
Very well organised and on time. Staff very helpful. The staff had a queue organised from early morning and it worked extremely well. There was a junction to direct you towards both (Covid and Flu jabs) and one for Covid. They were helpful and provided help for elderly.
Visited October 2022
Review titled The Grange Surgery
Replied on 09 July 2024
Thank you very much for this feedback, always appreciated and I am glad to hear your appointment went smoothly.
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Review titled Vaccination Clinic
Rated 5 stars out of 5
by Ronald Stephens - Posted on 08 October 2022
I went for a Covid vaccination and the process was very well organised and efficient. Nursing staff were very helpful and pleasant. Very good experience as usual from the Grange.
Visited October 2022
Review titled The Grange Surgery
Replied on 09 July 2024
Thanks Mr Stephens for your kind words, the staff always appreciate your feedback. Glad to hear you felt the visit to the surgery was well organised.