The Greenhouse Walk-in
19 Tudor Road, London, Greater London, E9 7SNContact details and opening times
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Reviews
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Review titled Amazing doctors but reception really need to improve
Rated 3 stars out of 5
by Sara - Posted on 13 December 2024
The doctors I have been in contact with have been nothing but amazing. But unfortunately one of the receptionist really let the overall impression down. I was not greeted, no smile, not asked how she could help, no thank you and no good bye. She seemed very bothered about having to assist me. Why I’ve chosen to write this review is because I think that the first person of contact at a GP service, that especially offers services within mental health, should definitely have the qualifications of a very customer focused, friendly and patient receptionist. I do understand that the work can be challenging and that it can affect one’s mood, but my experience with the receptionist was so low quality that I feel Im obligated to write this review. Definitely the wrong person at the wrong place.
Visited December 2024
Review titled The Greenhouse Walk-in
Replied on 16 December 2024
Dear Sara Firstly, I'd like to thank you for contacting me regarding your bad experience with a member of staff at reception. Reviews are encouraged to ensure good training and continuous improvement in our services. I sincerely apologise for the rudeness and lack of professionalism you faced. We take all concerns seriously and will use your comments to address the issue and ensure this doesn't happen again. If you are happy, I would like to discuss this with you further, please contact the practice on 0208 510 4490 and ask to speak to Ruth. Once again, thank you for your feedback Ruth Thacker Practice Manager