The Grove Medical Centre
Borehamwood Shopping Centre, Borehamwood, Hertfordshire, WD6 4PRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unsympathetic GP
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
The reception staff are great, the GP is extremely uncaring! Have a chest infection tried to get an appointment the receptionist kindly arranged a call back. The GP seemed irritated and insisted it wasn’t an emergency even though I explained I was sometimes breathless. I’m now in the process of changing GP
Visited May 2023
Review titled The Grove Medical Centre
Replied on 16 May 2023
Dear Patient Thank you for the positive feedback regarding our reception staff. However, I’m very sorry to hear that you were not satisfied with your consultation with the GP. We would like to investigate your concerns. Please can you send an email to hweicbhv.complaints.thegrove@nhs.net detailing your name, date of birth, the phone number that the GP contacted you on and date and time of the call. Kind regards Gary Lewis Practice Manager
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Review titled Appointments
Rated 4 stars out of 5
by Anonymous - Posted on 17 May 2023
While it's been very difficult to get through to the Reception for appointments, I succeeded in speaking to the GP by using the NHS portal which led to appointments and referral. I would suggest using the service.
Visited May 2023
Review titled The Grove Medical Centre
Replied on 19 May 2023
Dear patient I’m sorry to hear that you have experienced difficulty getting through to our reception team to book appointments. The demand when appointments are released is very high and we understand the frustration of the long phone queues at these times. We are currently reviewing access to our Practice and are planning to develop a system that is more accessible for all patients. It’s great that you were able to book an appointment using the NHS app. We advise patients to use the NHS app where possible as it is a very quick and easy option for booking appointments, where they are available, and saves the wait on the phones. Kind regards Gary Lewis Practice Manager
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Review titled Great doctors
Rated 4 stars out of 5
by Sharon Caruso - Posted on 26 April 2023
Today my daughter was seen by a wonderful doctor who really took the time to ensure she was getting the right treatment . It was very reassuring that he throughly checked her over
Visited April 2023
Review titled The Grove Medical Centre
Replied on 11 August 2023
Dear Sharon Apologies for the delay in responding to your feedback. I thought that I had responded back when this was first posted. I would like to thank you for your kind words. It's great to hear that the GP was very thorough with their examination of your Daughter and this left you feeling reassured. Kind regards Gary Lewis Practice Manager
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Review titled Unable To Get Appointments
Rated 1 star out of 5
by Joanna - Posted on 21 April 2023
Surgery is absolutely ludicrous for getting an appointment. Next available appoint is 4 weeks away!!!!!!!!!!! 4 weeks for blood tests which are required before medication is re-issued. I've called for an appointment in the next two weeks which gives plenty of time to have blood tests and get results prior to issuing new medication. Over 4 weeks away is disgraceful. I'm struggling to understand how the site states it's currently accepting new patients when you can't even provide a service for the one's you already have. The response, go to the hospital to get your blood tests. Because polluting the air driving to the hospital, spending excessive amounts of money on the parking (during a cost of living crisis), and clogging up the hospitals when strikes are occurring, is the right response. It's no wonder the NHS system is in the crisis it is when doctors surgeries keep sending all the patients to hospitals instead of dealing with the simple appointments themselves.
Visited April 2023
Review titled The Grove Medical Centre
Replied on 26 April 2023
Dear Joanna I’m very sorry to hear that you are not satisfied with the service provided by our Practice and apologise for the inconvenience caused. I understand your frustration regarding the wait time for a blood test in Practice and for being signposted to the hospital. The demand for blood tests has increased significantly in recent years, and this is not helped by the ceasing of community-based phlebotomy services in the local area. To help manage this demand and give more patients a local option for blood tests, we have increased our in-Practice phlebotomy clinics from 2 per week to 4-5 per week. It is very difficult to increase our phlebotomy clinics further due to clinical space limitations and the need to balance our resources effectively so that we can offer support to patients presenting with all types of clinical needs. Unfortunately, without further community-based clinics, once our clinics are full, our only option is to signpost patients to the hospital for their blood test. This is certainly not something we like to do and we understand that this is not a convenient option for some patients. However, Barnet hospital and other hospitals in the Royal Free group provide an efficient and accessible phlebotomy service with generally shorter waiting times than our Practice. I hope this helps to address your concerns and I apologise once again for any inconvenience caused. Kind regards Gary Lewis Practice Manager
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Review titled Great doctors
Rated 4 stars out of 5
by Sharon Caruso - Posted on 26 April 2023
Today my daughter was seen by a wonderful doctor who really took the time to ensure she was getting the right treatment . It was very reassuring that he throughly checked her over
Visited April 2023
Review titled The Grove Medical Centre
Replied on 28 April 2023
Dear Sharon Thank you for taking the time to feed back your positive experience with the Practice. It's lovely to hear that the GP assessed your daughter thoroughly and I do hope that she is well. Please continue to provide feedback regarding your experiences with the Practice, whether good or not so good. Kind regards Gary Lewis Practice Manager