The Grove Medical Group
1 The Grove, Gosforth, Newcastle Upon Tyne, Tyne and Wear, NE3 1NUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Katie McDonald - Posted on 24 December 2024
I am a carer for my elderly father and the help and support I have had from doctors, nurses, receptionists and the pharmacist at the practice has been exceptional. I fill in the form on my Dad’s behalf to get an appointment and due to his numerous ailments he doesn’t have to wait long for an appointment. Recently Dad’s blood tests were low so a doctor contacted us to come in that day to discuss the results. When his medication was adjusted the pharmacist rang to check he wasn’t having any adverse side effects. Another doctor rang me to check on my Dad after his chest infection was persisting. The nurse who did Dad’s asthma review wasn’t happy with his blood pressure and oxygen levels so she asked for a doctor to come and assess him and he referred us to the RVI assessment suite for the persistent chest infection. I can’t thank everyone involved in my Dad’s care enough and wish you all a happy, healthy Christmas.
Visited December 2024
The Grove Medical Group has not yet replied.
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Review titled Genuinely great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2024
I have been a patient at The Grove for 5 years now and in that time have had lots of dealings with the practice. Everytime, I have been extremely impressed with the whole process, from booking the appointment to follow up after the consultation. The staff are all courteous and efficient and GPs are very knowledgeable and seem to genuinely care. I have used the new triage system twice and have received the outcome I was hoping for both times, very quickly.
Visited November 2024
Review titled The Grove Medical Group
Replied on 22 November 2024
Thank you so much for your kind words! We're thrilled to hear you've had such positive experiences with our team over the years. Your feedback about our triage system, as well as the care from our staff and GPs, means a lot to us. We look forward to continuing to support your healthcare needs!
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Review titled Excellent Practice
Rated 5 stars out of 5
by Angela MacKerron - Posted on 22 November 2024
Doctor was a very good listener. Doctor knowledgeable and experienced Patients treated with respect and dignity Very reassuring
Visited November 2024
Review titled The Grove Medical Group
Replied on 22 November 2024
Thank you for your kind words! We're so glad to hear that you felt listened to and well cared for. Our team strives to provide respectful and reassuring care, and it's wonderful to know that your experience reflected this. We truly appreciate your feedback!
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2024
After submitting a request online for an appointment I was contacted very quickly by phone by the GP, where he discussed and understood my concerns and offered me an appointment quickly. In the following appointment my doctor was very professional and thorough, taking time to listen and explain. Great experience thankyou.
Visited May 2024
Review titled The Grove Medical Group
Replied on 21 May 2024
Thank you for your feedback. We are pleased you felt our triage system worked well and your online request was dealt with quickly and that your overall experience was a positive one.
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Review titled New System is great
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2024
The Grove Medical Group has really improved with the new patient triage system, and it's made a big difference. Booking an appointment used to feel a bit hit or miss, but now the whole process is way smoother and faster. They assess each patient's needs right away, so you’re directed to the right person quickly, and urgent cases get seen sooner.
Visited May 2024
Review titled The Grove Medical Group
Replied on 22 November 2024
Thank you for your feedback! We're so glad to hear that the new triage system has made a positive impact on your experience. It's great to know the improvements have made the process smoother and faster. We appreciate your support and look forward to continuing to provide efficient care!
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Review titled Access challenging since transfer to online triage
Rated 3 stars out of 5
by Anonymous - Posted on 12 April 2024
Since the switch to total triage for all GP appointments it has become much more challenging to access. System often full so cannot complete form to even start to get things booked. This includes appointments that are routine and everyone agrees are needed such as maternal postnatal checks. I'm surprised there isn't a clinic a day set aside for reviews like this (and others such as complex medication reviews) that could be booked into by reception without the need for triage by a GP, as this seems to add to their own workload. Very restrictive system for post-natal checks, only an hour a week in which baby can be reviewed and seem to again generate more work by splitting the maternal and infant checks as a lot of the answers to maternal checks inform the baby check (such as feeding methods and delivery details). If unable to make single hour then baby not able to have first vaccinations! In this day when there is a national campaign to try and improve uptake of childhood vaccinations, I'm amazed they're still being so restrictive!
Visited April 2024
Review titled The Grove Medical Group
Replied on 24 April 2024
Dear Patient, We are sorry to hear you found the switch to online triage challenging. Our feedback has been mostly very positive in relation to the online triage with many patients advising they feel it is easy to access the surgery. Also our phone calls have reduced by over 2000 per month reducing waiting times and making access easier for patients who are unable to use the online triage system. Sometimes we do reach full capacity on the online system, but this tends to be on a Monday when it is particularly busy. All requests are safely triaged by a clinician. The child welfare clinic is a specialist clinic with an appointed GP which runs alongside one of our Practice Nurses to ensure safety when delivering childhood vaccines. Although we would encourage a parent to attend the specialist child health clinic for an 8 week baby check an alternative appointment can be discussed with the reception team if a parent is unable to attend. Post-Natal checks are done at 6 weeks and separately to the child welfare check at 8 weeks and this is to ensure the child's parent has time to discuss any issues and the focus can be on them. Often two parents/carers attend the child welfare clinic for their baby's immunisations so they may be reluctant to discuss their own health with a GP if someone else is in attendance.
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Review titled Promptly dealing with a request for an appointment
Rated 5 stars out of 5
by Margaret Gillon - Posted on 13 March 2024
Today, 13.3.24, 8am I used the online booking service for the first time. It was such a relief to have the ability to type what was wrong on to the online form and not hang on for ages on the phone. An hour later my request had been processed by the triage doctor and I was sent an appointment to see a nurse at the Molineux centre at 1.30pm. I have asthma and was concerned the chest infection could develop into something more serious. I have just retuned, having had a full examination and will now have a prescription to collect locally tomorrow. I was extremely impressed with the service and hope when people get used it it will free up the phone lines for people with no internet or lacking confidence to use the system. I hope the staff at the practice are already seeing the benefit and life is a little bit less stressful. Who ever reads this, please pass on this review to everyone involved. I will continue to sing the praises of The Grove Margaret Gillon
Visited March 2024
Review titled The Grove Medical Group
Replied on 22 November 2024
Thank you so much for your detailed and positive review, Margaret! We're thrilled to hear that the online booking service made things easier for you and that you received prompt care. Your feedback is incredibly valuable, and we’re glad to know the system is working well for you. We’ll be sure to share your kind words with the team—thank you for your support!
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Review titled Poor change of process
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
Been abroad for a while come back to try and arrange a GP appointment but now have t do it on line which would be fine if it works - system obviously overwhelmed as message comes up - now reached on line capacity for today try gain tomorrow - can't actually speak to anyone about this so stuck in a loop with nowhere to go and no hope of acess to GP service
Visited February 2024
The Grove Medical Group has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2024
I recently joined the practice and have found the service to be excellent. I have spoken to a number of reception staff, all of whom have been helpful, efficient, and supportive I have recently had a consultation with one of the doctors, who had a lovely bedside manner and was very quick to provide care and support for a medical concern that I had. I have recently had a minor procedure done with the practice, and felt that the service was very efficient, effective, kind, and professionally delivered - both the doctor doing the procedure and the nurse who was assisting him. Couldn't recommend highly enough - thank you.
Visited January 2024
Review titled The Grove Medical Group
Replied on 22 November 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you've had such a positive experience with our team and that you're happy with the care you've received. We truly appreciate your kind words. We're here to support you whenever you need us!
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Review titled Didn't know our receptionists are now trained GPs
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
Ring bang on 8am and no appointments for 5 weeks. Explain my symptoms are ongoing, yet pretty bad. Get asked "Well if they are ongoing I don't see how that's an emergency" Maybe because I ring every month and get fobbed off by some bloke claiming it's in my head and he "doesn't really deal with women's problems". Really?? As a general practitioner?? Get asked if I can get to a walk-in centre or RVI. Explain that it's not an a&e emergency, and I don't know how to get to a walk in centre. Due to my mh condition, I don't like new places and it can make me worse... That's not really her problem, if I really am in pain and suffering then I would do everything I can... Get told "right, I'll put you on the list, you're the 5th person but a little bit of pain and mental health isn't really a reason for an appointment".
Visited December 2023
The Grove Medical Group has not yet replied.