The Hamilton Practice
Keats House, The Fairway, Bushfair, Harlow, Essex, CM18 6LYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled appointment booking
Rated 3 stars out of 5
by Tony Leonard Plunkett - Posted on 08 September 2023
What is the point in moving appointments on line when it is just as difficult, if not more so, to book an appointment by phone? Time and again the on line service is not available within an hour of opening. At 14.25 today I was speaking to the receptionist who asked me to make my query on line. By 14.40 when I tried to do so the service was unavailable. How is this an 'improved' service?
Visited September 2023
The Hamilton Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Alexandra Thomas - Posted on 13 June 2023
Hamilton practice is the best. The staff, nurses, receptionist and above all my Gp are all so good and have so much compassion and understanding. My GP is one of the best. She is very good at her job and I’m so thankful for having her as my doctor.
Visited June 2023
Review titled The Hamilton Practice
Replied on 04 September 2023
Hello Alexandra, Thank you very much for your positive feedback which will be shared with the whole team and in particular, your named GP. Best wishes The Hamilton Practice
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Review titled Good practice. Always responds to requests.
Rated 5 stars out of 5
by Sarah Preston - Posted on 07 July 2023
I have had a few medical issues over the last 6 months following hospital admission. Every time I have contacted the surgery I have been given appointment on same day or thereabouts. GP always responds to requests. I find the new system more efficient and effective than the old calling for appt/query. I had heard from other surgery patients how hard it is to get appts now, but I have had no problem. Thank you Hamilton Practice.
Visited June 2023
Review titled The Hamilton Practice
Replied on 04 September 2023
Dear Sarah, Thank you very much for positive feedback which will be shared with the whole team. Best wishes The Hamilton Practice
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Review titled Poor, poor communication
Rated 2 stars out of 5
by Tanya lowe - Posted on 17 June 2023
Communicated need to see a gp on 9.6.23, got text confirming appointment at surgery face to face sat 17.6.23 at 14.15. Turned up. Surgery closed. No tel numbers provided worked. Got a call at 3pm from lister house asking where i was. Not funny. At no point was i communicated that my appointment was an out of hours at a different surgery. Problem is not minor. Advised i could be there in 5min, not good enough. Patients allocated 10mins and my appointment was at 2.15 - then why are you calling me at 3??? So hacked off, frustrated and totally demoralised. Advised contact surgery on monday. Seriously unhappy
Visited June 2023
The Hamilton Practice has not yet replied.
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Review titled Great practice normally but bad experience today
Rated 5 stars out of 5
by Katharine Kemp - Posted on 07 June 2023
Normally I have always found all Doctors to be friendly, show empathy and be attentive! But today I saw a doctor whose bedside manner left a lot to be desired I found them rude with no empathy or even interest in listening to what I said. Having said that the diagnosis and treatment I was in agreement with but the experience of seeing this individual was extremely unpleasant! Still believe Hamilton Practice is a great practice despite this one individual!
Visited June 2023
Review titled The Hamilton Practice
Replied on 04 September 2023
Dear Katharine, Thank you for your review and your positive feedback. I am sorry to hear that you had a less than favourable consultation in June. The Hamilton Practice endeavour to investigate all feedback and if you would still like to discuss this, please contact the Deputy Practice Manager who will be happy to help you. Best wishes The Hamilton Practice
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Review titled Great GP
Rated 5 stars out of 5
by Alexandra Thomas - Posted on 20 April 2023
I’m writing this review to show my appreciation and gratitude for having a great Gp. I have always been made to feel very respected. My GP deserves a recognition for her great work. Can this message be passed to her boss please. Also all the receptionist are really polite and professional, so thank you Hamilton practice.
Visited April 2023
Review titled The Hamilton Practice
Replied on 20 April 2023
Thank you so much for this extremely kind review which we are very happy to share with the entire team!