The Harlequin Surgery
160 Shard End Crescent, Birmingham, West Midlands, B34 7BPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor practice
by Robert Hateley - Posted on 28 October 2024
I’ve been suffering from severe swelling of feet ankles and legs and needed an appointment to see a doctor. I was told to fill in a triage form which I did on 16 October, and waited for someone to get back with an appointment. I phoned the surgery today 28 October, after waiting over a week to enquire when my appointment would be and I was told they said that they didn’t have any appointments for at least a week and a half, which would mean I would have to have wait almost a month to see a doctor. My legs feel so swollen they feel like they are going to explode which makes walking very difficult and painful and I already have arthritis. I have to walk long distances in my job and can walk 21 km in two days and I don’t know how long I can go like this. I believe that my blood pressure tablets may have contributed to it and need to see a doctor to be able to change them. I’ve looked on Google and Amlodipine can cause swelling to the legs, ankles and feet but it also warns to get it checked as it might not be the medication but something more serious like a heart condition. It’s causing me such extreme anxiety not being able to get to see a doctor that I have no choice now but to change to another practice where I can be seen as quickly as 48 hours once I’ve registered with them, which is better than waiting another week and a half to see a doctor at my current practice. It’s like the lottery. Who decides who will be seen and who won’t. I feel very letdown.
Visited October 2024
Review titled The Harlequin Surgery
Replied on 29 October 2024
Dear Mr Hateley, Firstly, please let me take this opportunity to sincerely apologise for any distress caused as it it is never our intention to upset our patients. I have spoken to the reception team asking them to contact you and offer you an urgent appointment today. I would like to assure you that I will be looking in to this matter as to why you were waiting so long. Kind Regards Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2024
Staff at this surgery are very helpful, kind, polite and treat everyone with respect. The only criticism I have is that you have to book an appointment online now, luckily I act on behalf of my Mother, so \i am able to book appointments for her myself. There are many patients that may not be as lucky as my Mother, and may not have anyone to do this on there behalf. Especially elderly patients who may have Dementia or other disabilities, plus may not have a mobile phone. My Mother only has a landline and therefore could not have completed a online form. I do think that for this reason there still should be a dedicated number that patients can call who may otherwise miss out on treatment that they need. Perhaps even have a mark on a patients record to say that needs assistance might be a good idea. The Doctor my Mother saw was really good, and her bedside manner was fantastic, she put my Mother at ease.
Visited April 2024
The Harlequin Surgery has not yet replied.
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Review titled Poor practice.
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2024
Called for appointment for my grandad on Friday 12th. Explained he had paramedics out on the advice of 111 few days before and needed a gp appointment for medical referrals and assessment. Tried to call no appointments they sent him a link but he couldn't use it. Called again Friday asked for an appointment, was told needed to fill in form on link wigh his concerns and they would assess what was needed. Filled told GP would call. No call, No contact or appointment. Now got to call again Monday. Really poor service.
Visited April 2024
The Harlequin Surgery has not yet replied.
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Review titled Awesome staff, not so great service
Rated 3 stars out of 5
by Anonymous - Posted on 25 January 2024
The surgery is a nice place, and the staff are very helpful, but unfortunately it appears to be nearly impossible to book an appointment at this surgery these days. I have been back and forth to a pharmacy about my issue, but I need to see a doctor or nurse. I have on occasion in the past ended up having to visit A&E for something very minor, because I was not able to get an appointment here. Waiting on hold for more than ten minutes to be told no appointments are available becomes tiresome, and it is looking like I will have to visit A&E again for something that should be being dealt with at a surgery.
Visited January 2024
The Harlequin Surgery has not yet replied.
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Review titled Excellent GP
Rated 5 stars out of 5
by Derek Williams - Posted on 04 July 2023
Attended my appointment today for my steroid injections in my knee, the doctor was so helpful & caring, he was a wealth of knowledge answering every question I put to him about the procedure, & explained what would happen & showed me exercise's to do afterwards, excellent doctor very caring 100% top man.
Visited July 2023
Review titled The Harlequin Surgery
Replied on 07 July 2023
Dear Derek, Thank you for your positive comment. I will certainly let the staff member know. Regards Practice Manager
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Review titled Impeccable telephone manner.
Rated 5 stars out of 5
by Derek williams - Posted on 29 June 2023
Well I rang the surgery, to book a appointment & a young lady answered, she was so polite & very helpful indeed, she asked my symptoms & I proceeded to explain, she was very caring polite, professional, ect,ect, her telephone manner was impeccable second to none, plus she did not try to rush me off the phone which usually happens! She booked my appointment & the service was second to none 100% 👍🏼👏👏👏👏
Visited June 2023
Review titled The Harlequin Surgery
Replied on 30 June 2023
Dear Derek, Thank you for your positive comment. I will share your comment with the team who will really appreciate your marvellous feedback. Practice Manager
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Review titled Excellent staff
Rated 5 stars out of 5
by June Chapman - Posted on 16 January 2023
Have had to visit harlequin surgery twice in the last week due to an ongoing chest infection, yes I did have to be patient when phoning to try to make an appointment, got through after a short while, the receptionists are always helpful, polite, and considerate of the patients condition. Well done all, this is such a difficult time for the NHS, I have travelled far an wide and I always say we have a great service which we should all be so very proud of.
Visited January 2023
Review titled The Harlequin Surgery
Replied on 17 January 2023
Hello, Thanks you for taking the time out to post your positive feedback about our practice. I will share your comments with the practice team who will really appreciate your fabulous feedback. Thank you.