The Hawthorns Surgery
331 Birmingham Road, Sutton Coldfield, B72 1DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Easy booking system
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2024
Super easy to call up, don't have to wait on hold as there's an option for them to call back. I got a call from the doctor within 10 minutes if my initial phone call. Followed by a link to electronically book an appointment. Efficient and easy to use.
Visited July 2024
The Hawthorns Surgery has not yet replied.
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Review titled Unhelpful, blocking communication!
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2024
I was very concerned, as an ex RGN, older, but worked for the NHS from 1977, starting as an auxiliary nurse as a youngster. Taking a diploma and degree course in cardiology specialist nursing and training at Goodhope hospital. Worked at the Queen Elizabeth CCU, Liver ITU. Ward 6 cardiology directorate at East Birmingham, taught social Care at TORC Tamworth. I now have my own business and care for an elderly couple that are registered with the Hawthorne surgery. Both in eighties. I discovered my female client (physically disabled, partially blind,diabetic, has heart issues also), had a new and very nasty injury on her heel when I arrived, early afternoon. Half of her heel was bruised and two small wound areas, small but oozing a little. My client is an insulin dependent diabetic in her eighties, not very mobile, prone to falls, has an implanted heart defibrillator, that shocks very rapid specific arrhythmias of the heart, she hasn’t much feeling in her extremities, as diabetes numbs feeling in these areas. This kind of injury should be seen and treated fairly early, as very quickly with the blood sugar most of the time being high, this can very quickly escalate to infection and swelling. Her knee was extra warm and swollen and I rang the surgery immediately. The result was advise to ring 111 NHS direct. I asked if they had a specialist diabetic nurse on site, yes they had but she was in clinic and fully booked as well as the GP. It was a Friday, so the whole weekend a vulnerable couple, husband has Alzheimer’s also, they would be left alone all weekend with husband of 85. I then further asked if I could please just talk to the specialist nurse, or send photos via email and get some kind of advise please,on what I should do with this, to protect my client from sepsis and infection generally. The answer was refusal, not only to give me the specialist nurses email, but no when I asked for their surgery email. Long story short, no care offered at all, no help with any assessment and blocking and refusal to give email, so I could try to allow a medically trained specialist to assess the seriousness of the heel injury of the very elderly and vulnerable client under their care. Badger service was arranged by 111 NHS Direct, but took 12 hours to re assess on the phone three times, to advise it was far too late, this took from one o’clock in the afternoon to one o’clock in the early hours, to say it wasn’t serious enough and could be left. To say the NHS has deteriorated is an understatement, but to have people accept the neglect that is occurring, this is disgraceful. To actually get a surgery refuse a polite but concerned and knowledgeable carer an email, to refuse a vulnerable older couple care and attention that can escalate to a hospital visit, this is so bad. A hospital admission can mean great anxiety and distress at this age with all the frailty of these clients, to not be able to nip this in the bud, disgusting. Very concerned, worrying.
Visited June 2024
The Hawthorns Surgery has not yet replied.
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Review titled Quick response
Rated 5 stars out of 5
by Robert Birchall - Posted on 08 May 2024
Enquired about progress of a repeat prescription and it was sorted in ten minutes. Receptionist was very helpful.
Visited May 2024
The Hawthorns Surgery has not yet replied.
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Review titled Sympathetic response
Rated 4 stars out of 5
by Roger Salt - Posted on 06 February 2024
In common with many patients, I find the telephone conversation with a doctor a poor substitute for a consultation. I feel that both parties are at a disadvantage without the face to face interaction. It is however, enormously reassuring if the doctor listens carefully and responds constructively while being honest about the limitations of the health service in certain areas. This was my recent experience.
Visited February 2024
The Hawthorns Surgery has not yet replied.
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Review titled Used to be great now can hardly get an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 19 February 2024
Far from satisfactory as have been trying to make an appointment all day and when I finally get through they’ve got nothing available and I need to ring again at half 8 tomorrow! 😒
Visited February 2024
The Hawthorns Surgery has not yet replied.
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Review titled Didn't think this surgery could get any worse. I was wrong.
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2023
Have been with this surgery for 30+ years and have left twice in the last 3 months in tears. Went for 12 week immunisations, arrived on time but frustratingly without his red book. Had I have realised this on my arrival, I could have gone home to get it, as the nurse was late to work due to traffic. My baby who is already vulnerable, couldn't have his 12 week vaccinations on our visit and not because I'd forgotten his book (as I was told I could drop this in later) but because the previous nurse didn't record his first vaccines on the system. To say I was livid is an understatement. The next day, my husband receives a call from the nurse who didn't record his jabs. There was no apology, just a subtle enquiry to see if she'd actually recorded it in his red book, no doubt so she could back date it on the system to cover her back. Turns out she had, which I guess was a relief to her, but to have the audacity to say at the end of the call 'don't forget your red book next time' was a step too far.
Visited November 2023
The Hawthorns Surgery has not yet replied.
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Review titled Huge thank you to the ENT Team
Rated 5 stars out of 5
by Donna - Posted on 27 November 2023
After months of suffering with an ear infection and several GP visits and consultant appointments the issue i had with my ear infection is now clear thanks to the wonderful team at Hawthorns Surgery and I cannot thank them enough for helping me get back to normal.
Visited November 2023
Review titled The Hawthorns Surgery
Replied on 04 December 2023
Dear Patient, Thank you very much for your wonderful review appreciating the hard work that the surgery team input towards delivering the best patient centred care given the unprecedented challenges that the whole NHS system faces currently. Your positive review/comments supports the surgery in motivating the team to keep delivering the care and service that our valued patients deserve amid the challenges and we truly hope that we can continue contribute to your positive experience(s) here at The Hawthorns Surgery. Best Regards
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Review titled Outstanding GP service
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2023
My family and I are truly grateful for the expertise, person-centred care and compassion that this GP Practice consistently provides. Thank you!
Visited August 2023
Review titled The Hawthorns Surgery
Replied on 04 December 2023
Dear Patient, Thank you very much for your wonderful review appreciating the hard work that the surgery team input towards delivering the best patient centred care given the unprecedented challenges that the whole NHS system faces currently. Your positive review/comments supports the surgery in motivating the team to keep delivering the care and service that our valued patients deserve amid the challenges and we truly hope that we can continue contribute to your positive experience(s) here at The Hawthorns Surgery. Best Regards
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Review titled Super practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2023
We registered with the practice over 50 years ago and have received wonderful care over the years, with our young and growing family, and now as two older citizens. We have been treated with care, compassion and a professional approach by all the staff at the practice. Big thanks to The Hawthorns and the NHS.
Visited June 2023
The Hawthorns Surgery has not yet replied.
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Review titled Great
Rated 5 stars out of 5
by Nigel Ryman - Posted on 19 May 2023
I went at 10am no appointment got seen by 10.15 diagnosed drugs required forested to my chemist excellent service
Visited May 2023
Review titled The Hawthorns Surgery
Replied on 04 December 2023
Dear Mr. Ryman, Thank you very much for your wonderful review appreciating the hard work that the surgery team input towards delivering the best patient centred care given the unprecedented challenges that the whole NHS system faces currently. Your positive review/comments supports the surgery in motivating the team to keep delivering the care and service that our valued patients deserve amid the challenges and we truly hope that we can continue contribute to your positive experience(s) here at The Hawthorns Surgery. Best Regards