The Healthcare Centre
Flintoff Way, Deepdale, Preston, Lancashire, PR1 5AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Commendation
Rated 5 stars out of 5
by Yvonne Kirton - Posted on 20 September 2024
I am compelled to draft this review after having been seen by a lovely lady doctor today. Her professional approach coupled with empathy and understanding are to be commended. She has the ability to put herself in her patients shoes and use her skills to help. This is her vocation and it is very apparent. I have been treated exceptionally well by all the doctors and the team and they all deserve commendation . I am very grateful for their service. Kindest regards. Yvonne kirton
Visited September 2024
Review titled The Healthcare Centre
Replied on 20 September 2024
Dear Miss Kirton – Thank you so much for taking the time to leave a review regarding your appointment at the practice recently. I have shared your review with the whole team as reviews like this mean a great deal to us. It is always good to hear that you received a great service from us and important to us that you felt you were treated with empathy and understanding. Thank you once again for your kind words. Kind Regards – Jane Goulding – Practice Director
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Review titled Nurses
Rated 4 stars out of 5
by Anonymous - Posted on 17 September 2024
I have been for a blood test this morning and it was such a smooth procedure, my nurse was brilliant at taking my blood, great having an app before work. So handy for me Thank you
Visited September 2024
Review titled The Healthcare Centre
Replied on 17 September 2024
Dear Patient - thank you so much for taking the time to leave a review regarding the practice team and the blood test procedure that you had done before work. We introduced these early appointments for the working population and they very popular as there is not much disruption to your day. I will share your review with the whole team. Thank you again. Kind regards. Jane Goulding - Practice Director
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Review titled Excellent practice
Rated 5 stars out of 5
by Zenab - Posted on 20 September 2024
Staff at the reception desk were warm, professional, and attentive. The reception process was smooth, and I appreciated how efficiently they handled appointments. The doctor took the time to listen to my concerns regarding my daughter and provided thorough, compassionate care with an appointment over the phone. He explained everything clearly, making me feel comfortable and informed. My daughter was given a face to face appointment. The practitioner was absolutely fantastic, kind, patient, and incredibly attentive to my daughter's needs. She made her feel comfortable and at ease throughout the appointment, taking the time to explain things in a way she could understand. I really appreciated the compassionate and thoughtful care. I highly recommend this surgery for families and anyone looking for quality care!
Visited September 2024
Review titled The Healthcare Centre
Replied on 20 September 2024
Dear Zenab – Thank you so much for taking the time to leave a review regarding your appointment at the practice recently. I have shared your review with the whole team as reviews like this are very motivational and mean a great deal to us. It is very important to us that our patients feel they have been treated with kindness, warmth, professionalism and thoughtful care. Thank you once again for your kind words and recommendation. Kind Regards – Jane Goulding – Practice Director
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Review titled Opening times
Rated 5 stars out of 5
by J L Davidson - Posted on 12 August 2024
I really appreciate the early opening and late evening surgery times as I work full time. I always try and get an 8 am appointment so that I can get to work in time.
Visited August 2024
Review titled The Healthcare Centre
Replied on 13 August 2024
Dear J L Davidson, Thank you so much for taking the time to leave a review regarding the practice opening times. It is always good to receive such feedback when we have made great efforts to ensure good access for all our patients. The early morning and late evening appointments are always popular with the working population as it has minimal impact on their working day. Thanks again – Jane Goulding – Practice Director
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Review titled Speedy service
Rated 5 stars out of 5
by Sarah - Posted on 06 August 2024
Unfortunately, I suffer from a lifelong condition which impacts my ability to work. Requesting a fit note through the practice has never been easier! It can now be requested online, it is reviewed by the doctor and then the lovely receptionist team will arrange for it to be sent to you via text. Getting out of my house isn’t always easy, so being able to make requests with the doctors online is a massive help to me. I no longer need to go to surgery unnecessarily. They’re so speedy at actioning these requests and very accommodating with your needs.
Visited August 2024
Review titled The Healthcare Centre
Replied on 09 August 2024
Dear Sarah - Thank you so much for taking the time to leave a review regarding the online services provided by the practice. I have shared your review with the whole team as it is always good to hear such positive feedback. I was happy to hear that your fit note request was actioned promptly, and you were happy with the online service. It is a very useful service for many. Thank you once again for your kind words. Kind Regards – Jane Goulding – Practice Director
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2024
Great GP very thorough and felt like it was no trouble at all to him . He rang ENT whilst I was there spoke to a consultant and hopefully we have a way forward Thank you
Visited August 2024
Review titled The Healthcare Centre
Replied on 09 August 2024
Dear Patient, thank you so much for taking the time to leave a review regarding your appointment at the practice recently. I have shared your review with the whole team as reviews like this mean a great deal to us. It is always good to hear that you received a great service from us and the Doctor managed to contact ENT during your appointment and you now have a plan in place. Thank you once again for your kind words. Kind Regards – Jane Goulding – Practice Director
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Review titled lucky to have this practice
Rated 5 stars out of 5
by Susan - Posted on 24 July 2024
During the IT breakdown situation recently i had an appointment and it was still dealt with swiftly. I had a last minute prescription request where i needed the medication that day or day after latest. they went out of their way to have dr sign it off and even rang me to say its ready for collection and saying enjoy the rest of your day. Well you couldnt ask for better than that. Thank you to all staff.
Visited July 2024
Review titled The Healthcare Centre
Replied on 24 July 2024
Dear Susan - Thank you so much for taking the time to leave a review regarding your appointment at the practice on the day of the IT outage when we had no access to your medical records or any of our computer systems. I have to say it was a challenging day for the team and highlighted just how much we rely on IT in general practice. I have shared your review with the whole team as reviews like this mean a great deal to us. I was happy to hear that your appointment was dealt with swiftly and your prescription request actioned, the team pulled together that day and I am immensely proud of how we all reacted and got through the day. It was also very nice to hear that you were called to say your prescription was ready and they wished you a pleasant day, again it reiterates how positive and pleasant the team remained under extreme pressure. Thank you once again for your kind words. Kind Regards – Jane Goulding – Practice Director
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Review titled Excellent consultation
Rated 5 stars out of 5
by Steph H - Posted on 22 July 2024
Today I attended the practice for a review, I was seen by Physician Associate and could not be happier with the consultation. I was given the opportunity to discuss my concerns and problems, I was listened to and heard. I then had a thorough appropriate examination and offered a chaperone, my case was discussed with a colleague and a plan was agreed going forward, my expectations were met and I left feeling reassured. I could not have asked for more during this consultation and I’m very pleased with the service. I’m grateful to the Physician Associate for taking my concerns seriously. Thank you!
Visited July 2024
Review titled The Healthcare Centre
Replied on 22 July 2024
Dear Steph - Thank you so much for taking the time to leave a review regarding your appointment at the practice today with one of our Physician Associates. I have shared your review with Olivia and the whole team as reviews like this mean a great deal to us. It is always good to hear that you felt heard, your expectations were met and you were reassured with the ongoing management plan. Thank you once again for your kind words. Kind Regards – Jane Goulding – Practice Director
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Review titled Great practice
Rated 5 stars out of 5
by Sarajane Bamber - Posted on 18 June 2024
Had appointment this morning got in early fantastic treatment and empathy and support given by Dr couldn't have been treated any better if I had asked fantastic
Visited June 2024
Review titled The Healthcare Centre
Replied on 19 June 2024
Dear Mrs Bamber - Thank you so much for taking the time to leave a review regarding your appointment at the practice recently. I have shared your review with the whole team as reviews like this mean a great deal to us. It is always good to hear that you received fantastic treatment and you felt you were supported and shown empathy by one of our Doctors. Thank you once again for your kind words. Kind Regards – Jane Goulding – Practice Director
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Review titled Excellent service today
Rated 4 stars out of 5
by Sharon - Posted on 17 June 2024
Previously I have been very disappointed with the service at this practice however the receptionist and the Doctor I saw today were very helpful, understanding and through.
Visited June 2024
Review titled The Healthcare Centre
Replied on 18 June 2024
Dear Sharon - Thank you so much for taking the time to leave a review regarding your experience at the practice today. I am sorry to hear you have previously been disappointed with the service and if you would like to discuss this in more detail please contact one of the management team to discuss. I am however very pleased to read that your experience today was positive and the team you encounters were helpful, understanding and thorough. Kind Regards – Jane Goulding – Practice Director