The Height General Practice
The Surgery, 355 Bolton Road, Salford, Greater Manchester, M6 7NJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2024
I had my smear test with the nurse, I was a bit nervous but she was kind and friendly and put me at ease. The test was done in minutes and wasn't painful. The reception staff were really friendly, as usual, and booked an appointment for my flu jab whilst I was there.
Visited October 2024
The Height General Practice has not yet replied.
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Review titled First class service
Rated 5 stars out of 5
by Michael - Posted on 10 September 2024
Booked in really easy. Receptionist very helpful and friendly. Saw the practice nurse for my appointment, on time. Practice nurse did a great job, made me feel relaxed. Great overall service.
Visited September 2024
The Height General Practice has not yet replied.
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Review titled Medical review
Rated 3 stars out of 5
by David Barlow - Posted on 26 September 2024
This review, I feel was a complete waste of my time, all the nurse did was read me my blood results, which I already had, and ask me to weigh myself. I asked about my recent spirometer test, she said she didn't have the results, I told her ,they were on my NHS app, if she wanted to see them, but she said ,she'd find them later. I then asked why the surgery had not informed my Bowel cancer consultant about my recent illness and colonosopy at Salford Royal hospital, she said she didn't know, and I'd need to ask one of the GP's. She said she didn't need to take my Blood Pressure, as it had been recorded 3 months ago. As I previously said, in my humble opinion, this review was a complete waste of both mine and the NHS time.
Visited September 2024
The Height General Practice has not yet replied.
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Review titled Poor experience
Rated 2 stars out of 5
by barry chorley - Posted on 04 September 2024
Where do you start - I had an appointment for 8.00 this morning so arrived early as usual. The door was only opened at 8.00 by only one person who through discussion learnt he was the only one available to be on the front desk and as a rule wouldn't usual work the front desk.... after about 15min I went to the front desk to see what was wrong and was approached by someone from the practice? She said went to see if the nurse was in and cam back ant told me she wasn't and didn't know when they would be in.. at 8.25 I thought I saw the nurse come in so waited a while... when no call was made I asked the person on the front desk to see if he could see if the nurse had come in? Waited another 10min untill a call came to see the nurse. I have to day I felt sorry for the person on the desk as he had to deal with calls people and complaints on his own... a person had to cancel their appointment as she had to go to work. Me myself had to take time out from work as there wouldn't be a nurse available on a Friday.... all in all the practice has deteriorated....
Visited September 2024
Review titled The Height General Practice
Replied on 05 September 2024
Dear Barry, Thank you for taking the time to share your experience. We deeply regret the inconvenience you faced during your recent visit, and we sincerely apologise for the delays and staffing issues you encountered. We understand how frustrating it can be when appointments don't go as planned, especially when it impacts your work schedule. Your comments about the receptionist being overwhelmed and the lack of communication regarding the nurse being late have been noted. We're currently reviewing our staffing and scheduling processes to prevent situations like this in the future. Ensuring that our patients receive timely and professional care is our top priority, and your feedback will help us address these concerns. Once again, we apologise for the experience you had and appreciate your understanding. If you'd like to discuss this further, please don't hesitate to contact us directly. We value your feedback and are committed to improving the service at the practice. Kind Regards Chloe Stott Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Christine - Posted on 22 September 2024
I went for my second shingles injection. The receptionists were extremely friendly and helpful, one of them sorted my app out so I could access my medical records. One of the staff arranged another clinic for flu injection so I could attend after my holidays. The nurse as well as my injection explained a recent lipid test. I came out of the doctors thinking how good they were and I am so glad that I am with the Height Practice.
Visited September 2024
The Height General Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2024
The nurse was very kind and explained everything I needed to know before the injection. She didn't leave a mark at all on my arm. Thank you 😊
Visited September 2024
Review titled The Height General Practice
Replied on 05 September 2024
Thank you so much for your kind words! We’re happy to hear that you had a positive experience during your visit, and that the nurse was able to make you feel comfortable and well-informed before the injection. We’re glad everything went smoothly, and I’ll be sure to pass your compliments on to the nurse. If you ever have any further questions or need assistance, don’t hesitate to reach out. We look forward to welcoming you back soon! Kind Regards Chloe Stott Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2024
The Reception staff were really friendly and helpful when I attended my appointment. I left something behind and they rang me to let me know and kept It safe for me until I came to collect. I was able to book a follow up appointment whilst I was there
Visited September 2024
Review titled The Height General Practice
Replied on 06 September 2024
Thank you for your lovely feedback! We're so glad to hear that our reception team was able to assist you and make your visit a smooth experience. If you ever need anything else, don’t hesitate to reach out. We look forward to seeing you at your next appointment!
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Review titled Very friendly practice
Rated 5 stars out of 5
by patricia entwistle - Posted on 14 August 2024
The nurse I saw was very professional, and talked me thru my individual tests and results. The only problem I had was she didn't introduce herself to me on entering the room
Visited August 2024
Review titled The Height General Practice
Replied on 14 August 2024
Thank you for taking the time to share your feedback with us. We’re glad to hear that you had a positive experience with the nurse and found her professionalism and communication helpful. We apologise for the oversight in not introducing herself upon entering the room. We understand the importance of introductions in making our patients feel comfortable, and we will remind our staff to ensure this step is not missed in the future. We appreciate your input and look forward to serving you better on your next visit. Thank you Chloe Stott Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Rachel - Posted on 06 August 2024
All of my questions were answered in a way that I understood and a blood test was taken. All tests completed
Visited August 2024
Review titled The Height General Practice
Replied on 06 August 2024
Thank you for your feedback! We're glad to hear that all of your questions were answered clearly and that your blood test and other tests were completed smoothly. If you have any further questions or need additional assistance, please don't hesitate to reach out.
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Review titled Friendly & professional
Rated 5 stars out of 5
by Natalie - Posted on 23 July 2024
I felt well cared for by a competent and friendly professional. All the staff were welcoming and polite.
Visited July 2024
Review titled The Height General Practice
Replied on 23 July 2024
Thank you for your kind feedback regarding your recent visit to our practice. We are delighted to hear that you felt well cared for by our competent and friendly professional team. It is our goal to ensure that every patient feels welcomed and receives the highest quality care. Our entire staff takes great pride in providing a positive and supportive environment, and your comments affirm that we are meeting our objectives. Your feedback is very much appreciated and will be shared with the team. If you have any further questions or need assistance, please do not hesitate to reach out. We are here to help. Thank you Chloe Stott Practice Manager