The Hill Surgery
164 Harold Road, Hastings, East Sussex, TN35 5NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No time for patients
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2024
The surgery has taken on too many patients not enough staff so you can get anything. All communication is a nightmare. Hospital prescriptions take over a week to show for a 1 year old. They have left me several times with out the prescription milk my son should be on due to delays on approval, refusal for no reason or not actually sending his prescription to the pharmacy. They reject repeat prescription or new hospital prescriptions without any communication or discussion. They have made the past year 10 times worst then it needed to be when you have a baby with medical issues. I am finding a new practice I suggest avoiding this one till they can get the basic communication working.
Visited November 2024
Review titled The Hill Surgery
Replied on 18 November 2024
Unfortunately, we cannot identify you from your details. Please contact the Practice Manager, in writing, with details of your complaint, with dates and phone numbers if relevant to enable investigation of your complaint.
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Review titled Terrible call centre service.
Rated 1 star out of 5
by Michelle Taylor - Posted on 29 November 2024
This drs used to be great. I have been with them for years, through pregnancy and my child’s life. Since they have merged and the service has gone over to a centralised call centre, it is appalling. If you can actually get to see a dr, the service remains good but to get to it you have to wait in endless queues and talk to rude, uncooperative call centre staff. I am going to change drs as every time I have to call them, I am met with hostility, rudeness and a preprepared speech which does not allow for questions etc. then they may phone you back with an appointment, they can’t even book it there and then. Trying to get a repeat prescription for hormone treatment once took four days, despite my impressing upon them how important it was and actually, was only resolved by asking a dr directly to write it for me, when he phoned me about my son. I have just come off the phone with them now and have basically had the phone put down on me and have been huffed and moaned at because I did not want to discuss a condition with them, over the phone. Absolutely rubbish. I’d rather treat myself with old wives tale remedies than go there again. In addition, they have just phoned back with an appointment at a surgery we have never been to and have no way of getting to. Because on the initial call they didn’t ask where or when we wanted this for. Maybe these details could be added to their script.
Visited November 2024
Review titled The Hill Surgery
Replied on 23 December 2024
Please write in to the surgery giving details of the date and time of your call together with the number you called from. We record all incoming reception calls and can review with a view to investigating the allegations that you raise. Many thanks.
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Review titled Shocking
Rated 1 star out of 5
by Teresa Barton - Posted on 04 October 2024
Did and admin engage consult request as per instructions on the site doctor called said would issue item on acute but stated admin requests are not for this requested and was rude have screen shot as proof and considering I work in a gp surgery I know how to use it
Visited October 2024
Review titled The Hill Surgery
Replied on 11 November 2024
Please contact the practice manager in writing with details of your further complaint, with dates and phone numbers if relevant for investigation of your current complaint.
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Review titled Surgery follow-up
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
I’ve had bowel surgery recently and had a few issues that my local GP quickly sorted out for me with professionalism and care.
Visited October 2024
Review titled The Hill Surgery
Replied on 11 November 2024
Thank you so much for taking the time to leave positive and constructive feedback. This is much appreciated.
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Review titled Usually end up in tears when trying to deal with this practice
by Anonymous - Posted on 04 September 2024
I very rarely contact the surgery as I have found the process so distressing. However I kept getting reminders about booking an appointment for a smear test. Online it was not possible as only a couple of times were offered when I would be at work, I tried the messaging service and each time it said they had reached their quota for that day. I tried phoning and was told there was a 30 min wait to be answered, I requested call back when prompted, but no call ever came. I had received a rather terse text message saying if I didn't mae this appointment it would count as a refusal!! When I had tried earlier on to book an appoontment they did not have any, and would not book any, more than a month in advance, so not sure what I was supposed to do. Eventually got to my computer by 6.00 a.m sent a message saying what had happened to the admin staff. Got a message back saying that someone would phone me to make an appointment. That was a few days ago and no-one has!! It is only a non-urgent appointment for a routine test. Not sure exactly what I am supposed to do. Absolutely appalling service and very upsetting to boot.
Visited September 2024
Review titled The Hill Surgery
Replied on 11 November 2024
Unfortunately, we cannot identify you from your details. Please contact the practice manager in writing with details of your complaint, with dates and phone numbers if relevant for investigation of your complaint.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2024
Dr was very friendly and helpful when she phoned me explaining everything to me and sorted out my issue quickly.
Visited August 2024
Review titled The Hill Surgery
Replied on 11 November 2024
Thank you so much for your positive and constructive feedback. We were pleased to hear that your needs are being met by the service we provide.
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Review titled Cant get seen
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2024
Phoned up did call back, got called back explained everything to get I'll call you in half hour and see what we have available to no call back, tried again next day and same thing, NHS seems to be dead.
Visited August 2024
Review titled The Hill Surgery
Replied on 11 November 2024
Unfortunately, we cannot identify you from your details. Please contact the practice manager in writing with details of your complaint, with dates and phone numbers if relevant for investigation of your complaint.
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Review titled Helpful, efficient practice
Rated 5 stars out of 5
by Bev Devaux - Posted on 16 July 2024
I asked for an appointment for pins and needles in my arms. I was seen in good time and my doctor discussed my medical issues thoroughly and organized blood tests for me. When these we available I saw him again and was given a comprehensive explanation of the results, encouraged to persist with my healthy regime and start taking iron tablets to enhance my levels. As the blood tests didn’t reveal any obvious reason for my condition, he organized a scan of my neck area.
Visited July 2024
Review titled The Hill Surgery
Replied on 11 November 2024
Thank you for your positive feedback. We were pleased to hear that the service we provide is meeting your needs.
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Review titled Communication hell - Groundhog Day
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2024
Phoned call centre to book appointment with nurse to discuss results of blood test as several results were ‘out of range’ and I wanted them explained. Call 1 - told capacity reached call back next day. Call 2 (next day), told capacity reached call back next day. Call 3, the next day - capacity reached but will add to cancellation list but if not called by 5pm - Call back next day. How long could this ridiculous scenario go on for? Why can’t my request be held on file and dealt with in sequence? It is like ground hog day. On every failed attempt I received a text message saying‘capacity reached - if emergency go to A&E, call 111 or call an ambulance. Finally got to speak with GP on day 4 - after threatening to call ICB - he was amazing! Explained everything, sorted immediate medication and agreed to review in 6 weeks. It’s not the GP’s that fail patients. It’s the various hoops you have to jump through just to be seen or heard. The staff at the call centre just do not want to know. The practice staff (non clinical) are totally out of touch with patients and feel any criticism or frustration is a personal attack on them. We get told staff resigned because of the merger, but it feels far more toxic in the administration functions and patients are seen as an interruption of their working day. And the call centre obviously handles too many calls for other surgeries. Mine was answered “Hello, Belgravia Surgery” …. Not Hill Surgery
Visited July 2024
Review titled The Hill Surgery
Replied on 11 November 2024
Unfortunately, we cannot identify you from your details. Please contact the practice manager in writing with details of your complaint, with dates and phone numbers if relevant for investigation of your complaint.
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Review titled Great care and attention
Rated 5 stars out of 5
by Val Fox - Posted on 30 July 2024
Had an intimate routine procedure with nurse which was carried out with great care. Also I was referred for rheumatology appointment very speedily I was very happy with my appointment and would like to recommend and thank the nurse concerned
Visited July 2024
Review titled The Hill Surgery
Replied on 11 November 2024
We were pleased to hear that the service is working well for you. Many thanks for taking the time to leave positive feedback.