The Hill Surgery
164 Harold Road, Hastings, East Sussex, TN35 5NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
I was grateful for the helpful and friendly attitude from everyone I had contact with - including reception staff and at the dispensary. The treatment from the doctor I saw was outstanding. I left the consultation feeling supported and hopeful. Thank you.
Visited March 2023
The Hill Surgery has not yet replied.
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Review titled Depends which way the wind is blowing
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2023
Most of the doctors are very nice, but obviously overworked. Some receptionists are really helpful and some are just downright rude and confrontational….but the main issue is trying to get hold of them. Their telephone system is appalling (I would like that last word in capital letters to emphasise how bad it is, but the system made me change it!!). It would be easier to use pigeon post. There is no point in selecting any of the options because the phone rings out. Just stay on the line and join the long queue and hope you don’t get cut off when they answer, which has happened on more than one occasion in the last year. And I note that the practice has not responded to any of the other comments made on here. Not sure how the Care Quality Commission feel about that, as that shows no interaction or care for the people who have made those comments. A really poor administrative service which lets down the professionals who are offering their clinical time and expertise.
Visited February 2023
The Hill Surgery has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 05 September 2022
Called on a busy Monday late morning, asked for a GP appointment for my son. Doctor called me back within two hours and saw my son that same afternoon. Receptionist was very kind and helpful too.
Visited September 2022
The Hill Surgery has not yet replied.