The House Partnership - Moat House Surgery
Worsted Green, Merstham, Redhill, RH1 3PNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good organisation
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2024
Inside out of the rain with seats available and someone to organise when and where to go. Also couples to go in together.
Visited October 2024
Review titled The House Partnership - Moat House Surgery
Replied on 31 October 2024
Thank you for taking the time to leave a 4-star review. We appreciate your support and are so pleased you have had a positive experience at our recent vaccine clinic. Best Wishes, The Moat House Team
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Review titled It was fine
Rated 5 stars out of 5
by Graham Barford - Posted on 29 October 2024
I got in on time, despite there being quite a few people there. It was quick and painless and the nurse was happy to discuss it. I was happy to get it done and best of all, I had no negative effects afterwards!
Visited October 2024
Review titled The House Partnership - Moat House Surgery
Replied on 30 October 2024
Thank you for taking the time to leave a positive review Graham. We appreciate your support and are pleased you had a positive experience at the surgery. We will share your feedback with the wider team. Best Wishes, The Moat House Team
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2024
Had my Covid and flu jab at Moat House Surgery, it was well organised only a short time waiting and a lovely team of nurses were on duty. Only a slight tenderness the day after which wore off quickly.
Visited October 2024
Review titled The House Partnership - Moat House Surgery
Replied on 30 October 2024
Thank you for taking the time to leave a positive review. We appreciate your support and are pleased you had a positive experience at the surgery. We will share your feedback with the wider team. Best Wishes, The Moat House Team
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Review titled Vaccinaction clinics
Rated 4 stars out of 5
by Anonymous - Posted on 29 October 2024
This was a very efficient service. One comment please will you post in advance the type of vaccine being given and a link to the Patient Information Leaflet and contents. This allows an informed decision on whether to take the vaccine if OK and not if you think it might harm you eg you're allergic to ingredients. Thanks
Visited October 2024
Review titled The House Partnership - Moat House Surgery
Replied on 30 October 2024
Thank you for taking the time to leave a positive review. We appreciate your support and are pleased you had a positive experience at the surgery. We will share your feedback with the wider team. If you have any future queries about the type of vaccine being used at our clinics, please send an admin query to the surgery via the practice website in advance of attending your appointment so we can send you some information about which vaccine is being used. The staff on the day will always be happy to answer any questions you may have surrounding allergies or components of the vaccines. Best Wishes, The Moat House Team
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Review titled Very Efficient Ervice
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2024
Arrived. Dealt with promptly all good. Very efficient Covid/flu booster. Seen on time. Nurse very friendly and welcoming. Painless procedure. No problems afterwards.
Visited October 2024
Review titled The House Partnership - Moat House Surgery
Replied on 30 October 2024
Thank you for taking the time to leave a positive review. We appreciate your support and are pleased you had a positive experience at the surgery. We will share your feedback with the wider team. Best Wishes, The Moat House Team
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
Well organized flu and covid booster session. All flowed well. Best session yet. Arrived 5mins early, went through on time.
Visited October 2024
Review titled The House Partnership - Moat House Surgery
Replied on 31 October 2024
Thank you for taking the time to leave a 5-star review. We appreciate your support and are so pleased you have had a positive experience at our recent vaccine clinic. Best Wishes, The Moat House Team
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Review titled Blood test with nurse
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2024
No waiting, nurse was very efficient and painless. I am however finding it impossible to access any results since surgery amalgamated
Visited October 2024
Review titled The House Partnership - Moat House Surgery
Replied on 31 October 2024
Dear Patient, Thank you for taking the time to leave a positive review. We are so pleased you have had a positive experience with the surgery and will pass on your feedback to the wider team. We are sorry to hear you are finding it difficult to access your results. If you used to use Patient Access or the NHS App before the two surgeries merged, you may need to reactivate your account. Please contact the surgery for a linkage key in order to re-gain access to your account. If you use Patient Access or the NHS App you can relink your account using the following details: *account ID and linkage key* (you need to request this from the surgery) Go to https://www.patientaccess.com https://www.nhsapp.service.nhs.uk/login Please be aware that your Practice will now show as linked Greystone House Surgery as this is our main site following the merger. If you need assistance, please visit our drop in sessions every Wednesday between 12 and 2pm at the Moat House Surgery and a member of the team will be happy to help you with this. Kind Regards, The Moat House Team
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Review titled Always there!
Rated 5 stars out of 5
by Ryan Stafford - Posted on 09 October 2024
Always taken by surprise when seen and reassured like today, my asthma review completed and reevaluated to keep me strong throughout winter!
Visited October 2024
Review titled The House Partnership - Moat House Surgery
Replied on 30 October 2024
Thank you for taking the time to leave a positive review Ryan. We appreciate your support and are pleased you had a positive experience at the surgery. We will share your feedback with the wider team. Best Wishes, The Moat House Team
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Review titled Covid vaccination
Rated 5 stars out of 5
by Stewart - Posted on 29 October 2024
COVID and Flu jabs done on Saturday. Well organised and efficient . Pleasant staff organising the event
Visited October 2024
Review titled The House Partnership - Moat House Surgery
Replied on 30 October 2024
Thank you for taking the time to leave a positive review Stewart. We appreciate your support and are pleased you had a positive experience at the surgery. We will share your feedback with the wider team. Best Wishes, The Moat House Team
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Review titled Covid clinic
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2024
The Covid clinic was very well organised, and every one was extremely friendly and professional, with everything explained to you.
Visited October 2024
Review titled The House Partnership - Moat House Surgery
Replied on 30 October 2024
Thank you for taking the time to leave a positive review. We appreciate your support and are pleased you had a positive experience at the surgery. We will share your feedback with the wider team. Best Wishes, The Moat House Team