The House Partnership
99 Station Road, Redhill, Surrey, RH1 1EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2024
My doctor was excellent with me. Incredibly reassuring with great advice on what the procedure would entail and aftercare. The procedure went smoothly and overall the standard of care was excellent.
Visited September 2024
Review titled The House Partnership
Replied on 10 September 2024
Dear Anonymous Thank you for taking the time to leave a 5-star review. We appreciate your support and are so pleased you have had a positive experience with our surgery. We will share your feedback with the wider team. Best Wishes, Rachel Lynch Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by Ian Griffiths - Posted on 03 September 2024
The doctor was very kind and caring. He went through everything very thoroughly, listened to all my concerns and was just really kind and lovely.
Visited September 2024
Review titled The House Partnership
Replied on 05 September 2024
Dear Ian, Thank you for taking the time to leave a 5-star review. We appreciate your support and are so pleased you have had a positive experience with our surgery. We will share your feedback with the wider team. Best Wishes, Rachel Lynch Practice Manager
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Review titled Good experience
Rated 5 stars out of 5
by Charlie Tester - Posted on 10 September 2024
Surgeon was brilliant and made the whole thing as good as it could have been. Surgery was clean and tidy all round good experience
Visited September 2024
Review titled The House Partnership
Replied on 10 September 2024
Dear Charlie, Thank you for taking the time to leave a 5-star review. We appreciate your support and are so pleased you have had a positive experience with our surgery. We will share your feedback with the wider team. Best Wishes, Rachel Lynch Practice Manager
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Review titled Really helpful staff
Rated 5 stars out of 5
by Norsheen - Posted on 20 August 2024
Just wanted to say thank you to the Practice manager and the admin team for being so helpful and assisting me with my queries. Everything worked out in the end. Thank you!
Visited August 2024
Review titled The House Partnership
Replied on 28 August 2024
Dear Norsheen, Thank you for taking the time to leave feedback regarding your experience with the surgery. We will share your feedback with the wider team. Kind Regards, Rachel Lynch Practice Manager
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Review titled Great Dr
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2024
The Dr was very professional and reassuring couldn't have asked for a better experience. Highly recommended
Visited August 2024
Review titled The House Partnership
Replied on 15 August 2024
Thank you for taking the time to leave a 5-star review. We appreciate your support and are so pleased you have had a positive experience with our surgery. We will share your feedback with the wider team. Best Wishes, Rachel Lynch Practice Manager
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Review titled Incredible service
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
I was telephoned by a doctor yesterday in response to me leaving a request for medical advice on the surgery website the evening before. I was called first thing in the morning by a doctor who was not only incredibly professional and polite, but explained how his own child was suffering with the same condition and therefore he had enormous knowledge and advice to share with me. He spent almost 30 minutes talking on the phone, reassuring me and explaining in detail all about the condition, how we can help my son and the science behind it, in a way I could understand and explain to my son. I was so grateful for this doctor and everything he shared. He has made a huge difference to our thinking and how we move forward in helping my son. Service like this goes above and beyond and I feel extremely lucky we have Greystone House as our local surgery, serving our community. Thank you.
Visited April 2024
Review titled The House Partnership
Replied on 19 April 2024
Dear Anonymous, Thank you for taking the time to leave a 5-star review and for your kind words! We greatly appreciate your support and are pleased you have had a positive experience with the GP you spoke to yesterday. I will pass your feedback on to the team. Best Wishes, Rachel Lynch Practice Manager
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Review titled A very helpful practice
Rated 5 stars out of 5
by Trevor Howick - Posted on 28 December 2023
I have allways found greystone very helpful ,i struggle sometimes and they have allways helped to me solve my problems ,i dont expect an instant fix but i know if i ask they will get back to me ,thank you
Visited December 2023
Review titled The House Partnership
Replied on 29 December 2023
Dear Trevor, Thank you for taking the time to leave a 5-star review and for your kind words! We greatly appreciate your support and are pleased you have had a positive experience with us. I will pass your feedback on to the team. Best Wishes, Rachel Lynch Practice Manager
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Review titled Excellent experience
Rated 5 stars out of 5
by Susan brackley - Posted on 30 October 2023
The doctor I saw was so good, she listened to what I said and explained my options twice so that I fully understand. Well happy with my first experience
Visited October 2023
Review titled The House Partnership
Replied on 17 November 2023
Thank you for taking the time to leave a 5-star review Susan and for your kind words! We greatly appreciate your support and are delighted you have had a positive experience with the surgery. I will pass your comments on to the team. Best Wishes, Rachel Lynch Practice Manager
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Review titled Excellent response
Rated 5 stars out of 5
by Juliebec - Posted on 14 September 2023
Tuesday evening I received a text message regarding a change to my meds. On Wednesday I logged an enquiry using the message function on the NHS app. By 9am I received a text to say I would get a phone to discuss and by 12 noon a clinician had called me to discuss. Absolutely outstanding service for a simple query. This is typical of this surgery and I cannot be happier with the level of service we received. Xx
Visited September 2023
Review titled The House Partnership
Replied on 19 September 2023
Thank you so much for taking the time to let us know you were happy. This means a lot and I will share this with the whole team Thank you Jacquie Clayson Practice Manager 01737 761201
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Review titled Door to consulting room blocked to stay fully open
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2023
I went for a blood test and noticed the door was stoppered fully open. I went to close it which was when I noticed the rubber stopper jammed under it. I couldn’t reach to get it and assumed the nurse would but no. She proceeded to do the whole thing with door fully open I kid you not. People walking past and me getting anxious as I hate needles. Wholly inappropriate.
Visited August 2023
Review titled The House Partnership
Replied on 19 September 2023
I am so sorry you needed to contact us about this. We will talk to the nurses and remind them about patient confidentiality and privacy in order to prevent a recurrence. Once again many apologies Jacquie Clayson Practice Manager 01737 761201