The House Partnership
99 Station Road, Redhill, Surrey, RH1 1EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Veronica Putman - Posted on 13 October 2024
I recently went to Greystone House surgery for my Covid and Flu jab and everything was running smoothly.
Visited October 2024
Review titled The House Partnership
Replied on 14 October 2024
Thank you for taking the time to leave a positive review Veronica. We appreciate your support and are pleased you had a positive experience at the vaccination clinic on Saturday. Best Wishes, Rachel Lynch Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Gina Dungate - Posted on 12 October 2024
Quick and efficient service received today many thanks. All staff very polite and considerate especially to those with mobility issues.
Visited October 2024
Review titled The House Partnership
Replied on 12 October 2024
Thank you for taking the time to leave a 5-star review Gina! We greatly appreciate your support and are delighted you had a positive experience with us at the recent Flu and Covid vaccination clinic. Best Wishes, Rachel Lynch Practice Manager
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Review titled Annual flu jab
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2024
Attended for flu jab, which I had booked online. All professional and quick. Didn't want the Covid jab and my decision was respected.
Visited October 2024
Review titled The House Partnership
Replied on 14 October 2024
Thank you for taking the time to leave a positive review. We appreciate your support and are pleased you had a positive experience at our vaccination clinic on Saturday. Best Wishes, Rachel Lynch Practice Manager
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Review titled what about carers.
Rated 4 stars out of 5
by Anonymous - Posted on 12 October 2024
My wife was not offered vaccination. She was last year so being told that you don't have her down as my carer is disappointing.
Visited October 2024
Review titled The House Partnership
Replied on 14 October 2024
Dear Anonymous, Thank you for taking the time to leave feedback regarding your experience with the surgery. We are sorry to hear that you are disappointed your wife was not offered a Covid-19 vaccination this year. The National criteria for this Autumn's Covid-19 vaccination has changed since last year so unfortunately your wife may no longer be eligible for the vaccine as your carer if she does not fit into one of the national categories. If your wife falls into one of the below categories, then she should be eligible for a vaccination and please contact the surgery: -Aged 65 or over -Have a serious long-term health condition -Are having treatment or medication that means you are at increased risk -Are pregnant -Are in long-stay residential care home for older adults -Are a frontline health and social care worker or staff working in care homes for older adults On a public space we are not be able to comment on individual cases as this would be a breach of confidentiality. If you would like to discuss this with the practice please contact us on 01737 761 201 where we can discuss your experience in further detail. Thank you for your time and consideration and we hope to have the opportunity to discuss your concerns with you directly. Kind Regards, Rachel Lynch Practice Manager
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Review titled Nice staff but seem disorganised
Rated 3 stars out of 5
by Andy - Posted on 12 October 2024
Seems this surgery is going downhill a bit. Have not had terrible experiences but it is not as good as it used to be. Had some very scary texts regarding my medication recently only to get another shortly afterwards to tell me not to worry. Was prescribed medication by my consultant only to have it questioned by gp. All sorted but had to go to consultant directly for a paper prescription. My condition is life changing so was so anxious about this. Walked past surgery next door today on my way to covid and flu jabs. No queues, no issues. Greydtone, queuing out of door onto the road. Should I move? Maybe.
Visited October 2024
Review titled The House Partnership
Replied on 14 October 2024
Dear Andy, Thank you for taking the time to leave feedback regarding your experience with the surgery. We are sorry to hear that your experience with our practice did not meet your expectations. On a public space we are not be able to comment on individual cases as this would be a breach of confidentiality. If you would like to discuss this with the practice please contact us on 01737 761 201 where we can discuss your experience in further detail. Thank you for your time and consideration and we hope to have the opportunity to discuss your concerns with you directly. In relation to our vaccination clinic on Saturday, I do apologise if the reason for the queue and delay was not communicated to you. Our team on the front door, front desk and queue line were consistently informing patients throughout the day for the reason for the delay to try and keep everybody informed and updated. Unfortunately the clinic started slightly later than expected due to a technical issue, as well as our supervising GP and multiple vaccinators calling in absent. We quickly arranged for another supervising GP to attend the site as without one this would have meant cancelling almost 800 patients (1600 vaccinations). I do apologise if this was not communicated to you as we did our best throughout the day to inform all patients, apologise for the wait and thank everyone for their patience. Kind Regards, Rachel Lynch Practice Manager
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Review titled Stressful experience
Rated 4 stars out of 5
by Anonymous - Posted on 12 October 2024
Booked appointment for the vaccination. Long queue and no connection with the booking! I suffer with long term condition, not visible, my son suffers with anxiety! Had to queue and struggled to stand due to all the rest being elderly with walking sticks and even pregnant women. Very frustrating. Do not get the meaning of booking a time. Hope will not feel the aftermath and I felt sorry for all the older people standing outside in cold weather!
Visited October 2024
Review titled The House Partnership
Replied on 14 October 2024
Dear Patient, Thank you for taking the time to leave feedback regarding your experience with the surgery. We are sorry to hear that your experience with our practice did not meet your expectations. On a public space we are not be able to comment on individual cases as this would be a breach of confidentiality. If you would like to discuss this with the practice please contact us on 01737 761 201 where we can discuss your experience in further detail. Thank you for your time and consideration and we hope to have the opportunity to discuss your concerns with you directly. In relation to our vaccination clinic on Saturday, I do apologise if the reason for the queue and delay was not communicated to you. Our team on the front door, front desk and queue line were consistently informing patients throughout the day for the reason for the delay to try and keep everybody informed and updated. Unfortunately the clinic started slightly later than expected due to a technical issue, as well as our supervising GP and multiple vaccinators calling in absent. We quickly arranged for another supervising GP to attend the site as without one this would have meant cancelling almost 800 patients (1600 vaccinations). I do apologise if this was not communicated to you as we did our best throughout the day to inform all patients, apologise for the wait and thank everyone for their patience. We also did our best to help manage patients who informed us at the front desk that were unable to queue for a prolonged period of time due to health conditions. I do apologise yourself and your son were affected by this and if you find yourself in an uncomfortable situation again please do make a member of the team aware so we can provide assistance accordingly. Thank you for your understanding. Kind Regards, Rachel Lynch Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2024
I had my flu and covid vaccinations today. A very smooth system in place in which everyone works together as a team.
Visited October 2024
Review titled The House Partnership
Replied on 12 October 2024
Thank you for taking the time to leave a positive review. We are very pleased to hear you had a positive experience with us today and will pass your feedback on to the team. Kind Regards, Rachel Lynch Practice Manager
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Review titled Great Great Greystone House
Rated 5 stars out of 5
by Barbara Garrett - Posted on 12 October 2024
Very efficient covid and flu vaccination surgery today. Practice struggling with practitioner sickness absence so a little queing but everyone very patient still a brilliant service. Thank you all!
Visited October 2024
Review titled The House Partnership
Replied on 14 October 2024
Thank you for taking the time to leave a positive review Barbara. We appreciate your support and are pleased we were still able to deliver all planned vaccinations on Saturday. We do apologise that there was a wait and thank you for your patience. Best Wishes, Rachel Lynch Practice Manager
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Review titled Greystone Practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2024
I would like to say that the surgery visit for a covid vaccination was a very good experience. The wait not too long and all the staff were friendly and helpful and the queues were managed efficiently. An excellent service.
Visited October 2024
Review titled The House Partnership
Replied on 12 October 2024
Thank you for taking the time to leave a 5-star review. We greatly appreciate your support and are glad you had a positive experience with us at the recent Flu and Covid vaccination clinic. Best Wishes, Rachel Lynch Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by David Hill - Posted on 14 October 2024
In spite of staffing shortages the team processed my covid & flue jabs without any problems. It took 40 minutes which was understandable.
Visited October 2024
Review titled The House Partnership
Replied on 14 October 2024
Thank you for taking the time to leave a positive review David. We appreciate your support and are pleased we were still able to deliver all planned vaccinations on Saturday. We do apologise that there was a wait and thank you for your patience. Best Wishes, Rachel Lynch Practice Manager