The Ivers Practice
Iver Doctors Surgery, 2 Grange Way, Iver, Buckinghamshire, SL0 9NUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Ivers Practice.
Reviews
-
Review titled A comment on admin procedures on arrival
Rated 1 star out of 5
by Anonymous - Posted on 18 February 2025
It would great if staff could acknowledge that changes to log in procedures and car park arrangements will not necessarily be familiar to those of us who visit infrequently, especially if people are standing around the foyer area obscuring the screens. It slowly dawned on me that the person tapping away on the computer was not going to acknowledge me, and that there were signs referring to a 'tablet' which was invisible due to somebody leaning on it, who also seemed to be being ignored by the person tapping the keyboard. A simple Welcome sign at the entrance, with a list of procedures with regard to log in and parking would probably suffice. An actual person making eye contact when someone is obviously trying to make sense of all the notices dotted around the place (referring to two separate screens, one obscured) would be even better.
Visited February 2025
Review titled The Ivers Practice
Replied on 18 February 2025
Dear Patient, Thank you for taking the time to share your experience and suggestions with us. I apologise for any confusion or inconvenience you encountered during your visit to our practice. We understand that changes to procedures and arrangements can be challenging, especially for those who visit infrequently. Your feedback regarding the visibility of our log-in procedures and car park arrangements is invaluable. We are committed to ensuring that all patients feel welcomed and informed upon arrival. We appreciate your constructive feedback and are committed to making the necessary changes to enhance the experience for all our patients. If you have any further suggestions or require assistance during your next visit, please do not hesitate to reach out. Many thanks, Hayley smith Practice Manager
-
Review titled great practise
Rated 5 stars out of 5
by Richard Lee - Posted on 08 November 2024
needed a blood test done quickly, staff were extremely helpful and had the appointment arranged for 36 hours later. Staff were extremely helpful and took time to make sure the appointment fitted my needs, carry on the great work.
Visited November 2024
Review titled The Ivers Practice
Replied on 05 February 2025
Dear Richard, Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that our staff were able to assist you promptly and arrange your blood test appointment within 36 hours, ensuring it fit your needs. Your kind words and encouragement mean a lot to our team, and we are happy that you found our staff to be extremely helpful. We are committed to providing the best possible care and service to our patients, and feedback like yours is incredibly motivating. If there is anything else we can do to assist you, please do not hesitate to reach out. We look forward to continuing to provide you with excellent care. We will share this comment with the whole team. Many thanks Hayley Smith Practice Manager The Ivers Practice
-
Review titled Good Experience With MSK Clinician
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2024
Provided me with a thorough assessment, made recommendations and referral. Explained findings and answered questions in a kind caring manner. Left the appointment feeling that I would be well cared for.
Visited November 2024
Review titled The Ivers Practice
Replied on 05 February 2025
Dear Patient, Thank you so much for your kind words and for sharing your positive experience with us. We are delighted to hear that you received a thorough assessment and that our team was able to provide clear recommendations and a referral. It’s wonderful to know that the findings were explained to you in a kind and caring manner, and that your questions were answered to your satisfaction. Our goal is to ensure that every patient feels well cared for and supported, and we are thrilled to hear that you left your appointment feeling this way. Your feedback is incredibly encouraging and motivates us to continue providing high-quality care to all our patients. If there is anything further we can do to assist you, please do not hesitate to reach out. Thank you once again for your lovely feedback. We will share the coment with the whole team Many thanks, Hayley Smith Practice Manager The Ivers Practice
-
Review titled Fantastic service
Rated 5 stars out of 5
by Mark - Posted on 01 November 2024
The Dr I see today was great, really helpful and considerate, made my visit as comfortable as she could - thank you
Visited November 2024
Review titled The Ivers Practice
Replied on 05 February 2025
Dear Mark, Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that your visit to our practice was pleasant and that you felt comfortable. Our team strives to provide professional and compassionate care to all our patients, and it is always encouraging to receive such positive feedback. I will be sure to pass on your kind words to the doctor and the rest of the team. Many thanks, Hayley Smith Practice Manager The Ivers Practice
-
Review titled Disappointed
Rated 1 star out of 5
by Gulrukh - Posted on 12 November 2024
It was my 1st postnatal appointment and i was waiting for it from so long so i can meet the doctor and tell him what am i going through! There was student doctor whom i met, he checked my BP my fevers and that’s it. I was having fever, cold and flu i asked him to prescribe me with some medicine as I was extremely unwell but he didn’t. Nor he asked me anything else other than that. I am not at all happy with my appointment nor for my baby! Senior doctor was also extremely rude…
Visited November 2024
Review titled The Ivers Practice
Replied on 05 February 2025
Dear Gulrukh, Thank you for sharing your feedback and we shall take your comments on-board. We are sorry that your experience didn’t match your expectations on this occasion. If you wish to discuss the matter further, please contact our practice manager. Many thanks, Hayley Smith Practice Manager The Ivers Practice
-
Review titled Caring Practice
Rated 4 stars out of 5
by Yvette Phillips - Posted on 22 November 2024
have once again been to The Ivers Medical Centre alot lately and I have to say the Receptionists have been helpful, the Dr's and Nurses I have seen have been completely thorough with me, as I am quite a complex case. Occasionally I have to chase things but I do that with many of the hospitals I am in the care of. I can not fault anyone at Iver Medical Centre, in fact the opposite, thank you for your care and support.
Visited November 2024
Review titled The Ivers Practice
Replied on 05 February 2025
Dear Yvette, Thank you so much for taking the time to share your positive experience with us. Our team strives to provide professional and compassionate care to all our patients, and it is always encouraging to receive such positive feedback. I will be sure to pass on your kind words to the rest of the team. Many thanks, Hayley Smith Practice Manager The Ivers Practice
-
Review titled Pleasant practitioners
Rated 4 stars out of 5
by saghir Ahmed - Posted on 06 November 2024
Always pleasant, caring and helpful. However making an appointment can still be challenging. The young lady I was seen by was very pleasant. Regards.
Visited November 2024
Review titled The Ivers Practice
Replied on 05 February 2025
Dear Saghir, Thank you for your feedback and for taking the time to share your experience with us. We are pleased to hear that you found our staff to be pleasant, caring, and helpful during your visit, and that the young lady who assisted you made a positive impression. We understand that making an appointment can sometimes be challenging, and we are continuously working to improve our appointment system to make it more accessible and convenient for our patients. Your feedback is invaluable in helping us identify areas where we can enhance our services. If you have any specific suggestions or further concerns, please feel free to reach out to us. We are committed to providing the best possible care and service to our patients and appreciate your patience and understanding as we work to make improvements. Thank you once again for your kind words and constructive feedback. Many thanks Hayley Smith Practice Manager The Ivers Practice
-
Review titled Wonderful nurses
Rated 5 stars out of 5
by MSP - Posted on 16 October 2024
Was prompted to attend the surgery for my blood test, covid and flu jabs all at the same time. The staff were professional and kind. Great service from this practice.
Visited October 2024
Review titled The Ivers Practice
Replied on 16 October 2024
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, Hayley Smith Practice Manager The Ivers Practice
-
Review titled Caring GP
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
I took my Mother for her injection and as always the GP was caring and kind. He took time to talk to her, asking how she has been keeping since he last saw her. It’s reassuring to hear this at her tender years.
Visited October 2024
Review titled The Ivers Practice
Replied on 16 October 2024
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, Hayley Smith Practice Manager The Ivers Practice
-
Review titled Asthma check
Rated 5 stars out of 5
by Hazel Crawford - Posted on 30 October 2024
My recent asthma check was very productive. It was a comfort to know that the treatment (Fostair) prescribed can be increased. The nurse was knowledgeable, empathetic and reassuring. Thank you
Visited October 2024
Review titled The Ivers Practice
Replied on 05 February 2025
Dear Hazel, Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that your visit to our practice was productive, with the nurse being empathetic, knowledgeable and reassuring. Our team strives to provide professional and compassionate care to all our patients, and it is always encouraging to receive such positive feedback. I will be sure to pass on your kind words to the nurse and the rest of the team. Many thanks, Hayley Smith Practice Manager The Ivers Practice