The Ivers Practice
Iver Doctors Surgery, 2 Grange Way, Iver, Buckinghamshire, SL0 9NUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 3 stars out of 5
by Anonymous - Posted on 05 October 2023
Appointment system is inadequate Reception staff are very good but hard to book an appointment with my requested gp
Visited October 2023
Review titled The Ivers Practice
Replied on 09 October 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team and take on board your comments about appointment booking. Many thanks, The Ivers Practice
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Review titled Iver Medical Centre Review
Rated 5 stars out of 5
by Stan Borkowski - Posted on 21 October 2023
I was seen on time, the doctors call and review of my diabetic blood test results with the practice nurse went very well. I did not feel rushed and they both took the time to explain my results and what I could to improve my situation. I received a very professional service from both of them.
Visited October 2023
Review titled The Ivers Practice
Replied on 23 October 2023
Dear Stan Borkowski, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Great Service
Rated 5 stars out of 5
by Mark Bristow - Posted on 20 October 2023
I contacted the surgery or s fit note following af two weeks off work with Covid. I spoke to a couple of the Reception Team and they made a telephone appointment with the Doctor for me. I found the Receptionists to be very helpful and courteous, very impressed (the Doctor did very well too!)
Visited October 2023
Review titled The Ivers Practice
Replied on 23 October 2023
Dear Mark Bristow, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Avoid this practice at all costs
Rated 1 star out of 5
by Lindsey - Posted on 05 October 2023
You can only get appointments if you call or visit the surgery first thing in the morning. On several occasions, I and my household members have queued for 40 minutes to be told, 'We have no appointments' and to call back tomorrow. It is quite an ordeal, and we lack faith in this practice. There are too many episodes to mention, but we have had no choice but to start using the Hillingdon (Hospital) Urgent Treatment Centre. I have even taken my disabled 94-year-old mum there because Iver Medical Centre only issue same-day appointments, and once they are gone, that's it. Furthermore, we were recently told by 111 that they have no facility to make appointments at Iver, which is highly unusual. As I sit typing this review, my husband is at Hillingdon Hospital. Even though I tried to get an appointment today and told the receptionist his problem, she spoke to the duty doctor, who said to call back tomorrow! I am also an employer, and all my staff can book appointments with their respective practices in advance.
Visited October 2023
Review titled The Ivers Practice
Replied on 16 October 2023
Dear Lindsey, Thank you for sharing your feedback and we shall take your comments on-board. We are sorry that your experience didn’t match your expectations on this occasion. If you wish to discuss the matter further, please contact our practice manager in writing. Many thanks, The Ivers Practice
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Review titled Good customer care
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2023
I am disabled and find it difficult to get about. You managed on 2 occasions to fit 2 appointments one to follow the other . Both worked out really well and saved me 2 extra trips. It can be done.
Visited October 2023
Review titled The Ivers Practice
Replied on 13 November 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Helpful staff
Rated 3 stars out of 5
by Anonymous - Posted on 13 October 2023
Once I managed to get through reception was very helpful and were able to assist. The frustrating thing was getting through in the first place. My first attempt took me 40 minutes just to get a ringing tone but I was number 16 in the queue. I then rang at a later time a was sent a link to send a text message.
Visited October 2023
Review titled The Ivers Practice
Replied on 16 October 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Efficient Practice
Rated 5 stars out of 5
by Robert Penn - Posted on 19 October 2023
The last two occasions I have visited the Surgery I have seen a marked improvement in the service. All of the staff are helpful in what must be difficult times, and I came away feeling very satisfied with the treatment I received.
Visited October 2023
Review titled The Ivers Practice
Replied on 23 October 2023
Dear Robert Penn, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Great practice
Rated 5 stars out of 5
by Emma Robinson - Posted on 21 October 2023
Moved to the area not long ago my son needed an appointment was told on arrival they were running late obviously this can't be helped they were extremely busy however staff could not of done more to help kept apologizing and trying to help me keep my 2 year old calm then a doctor who was ment to be of and on training jump on to see my son as he was in discomfort extremely helpful friendly staff who went out there way to help us as best they could thankyou
Visited October 2023
Review titled The Ivers Practice
Replied on 23 October 2023
Dear Emma Robinson, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Bad service
Rated 3 stars out of 5
by Luca Neroni - Posted on 28 October 2023
I managed to make an appointment on Friday for a phonecall, and 15 min after the appointment my mobile phone rang twice without giving me the time to answer. I immediately called back and after being put in a queue the receptionist told me the GP would try again as I did not answer the phone call. I pointed out to her that the phonecall did not last enough time to answer. I waited for over two hours with the phone in my hands to make sure I would not miss the call, but nobody called me back. I'm the end I received a message saying the GP tried to call me multiple times but I was not available. At that point I called the surgery again, and they said the Doctor tried to call me even though that was not true, and they suggested to call 111 or going to hospital. This really couse me a lot of stress and inconvenience, has I really needed help in that moment. Overall I think this was really a bad service, even though I know the surgery can be really busy I don't justify lying to a patient.
Visited October 2023
Review titled The Ivers Practice
Replied on 01 November 2023
Dear Luca Neroni, Thank you for sharing your feedback and we shall take your comments on-board. We are sorry that your experience didn’t match your expectations on this occasion. If you wish to discuss the matter further, please contact our practice manager in writing. Many thanks, The Ivers Practice
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Review titled Close community spirited team
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
All good usually punctual appointments Clean and tidy waiting room and w/c provided Should invest in open windows policy for air flow still otherwise climate temperature is usually comfortable
Visited October 2023
Review titled The Ivers Practice
Replied on 08 November 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice