The Ivy Medical Group
6 Lambley Lane, Burton Joyce, Nottingham, Nottinghamshire, NG14 5BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 August 2023
Having filled the online form in which I found ok I was contacted within 1.5hrs with a face to face appointment which was a very good reponse
Visited August 2023
Review titled The Ivy Medical Group
Replied on 26 March 2024
Dear patient Thank you for taking the time to leave your feedback and thank you for using the online form. We are pleased to hear that you were happy with the service you received. Your feedback will be shared with the practice team. Kindest regards Melanie, Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Rob Emery - Posted on 22 August 2023
Call yesterday to speak to a doctor got an appointment today. Very happy usually i have to wait two weeks
Visited August 2023
Review titled The Ivy Medical Group
Replied on 19 November 2023
Dear Rob, Thank you so much for taking the time to leave your feedback. We are pleased to hear that you were happy with the service you received and the wait time for an appointment. Our new triage system has improved waiting times. Your feedback will be shared with the practice team. Kind regards, Melanie Maddock Practice Manager
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Review titled New booking services
Rated 4 stars out of 5
by Paul Taylor - Posted on 24 August 2023
Although not ideal seemed really easy to book an appointment through the new system. Received an email first thing and was easy to enter the desired time . So far so good
Visited August 2023
Review titled The Ivy Medical Group
Replied on 26 March 2024
Dear Paul, Thanks for taking the time to leave your feedback. We are pleased to hear that you were happy with the service you received and that you found it easy to use. Your feedback will be shared with the practice team. Kindest regards Melanie, Practice Manager
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Review titled Fast response
Rated 5 stars out of 5
by Margaret Duffy - Posted on 22 August 2023
Telephoned the surgery and described my problem to the receptionist. She quickly grasped my need for help and immediately completed a triage form. I received a message early the following morning to make a face to face appointment at the surgery the same day, at the surgery and time of my choice. This was easy to do on the form provided. Within a few seconds I received confirmation of the appointment. Superb service, thank you.
Visited August 2023
Review titled The Ivy Medical Group
Replied on 19 November 2023
Dear Margaret, We are so pleased to hear that you found the system easy to use and that you were happy with the service you received. We are very grateful to receive your positive feedback and thank you for taking the time to do this. Your feedback will be shared with the practice team. Kind regards, Melanie Maddock Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2023
My experience of being able to be seen to see a doctor or nurse since coming out of hospital has been positive. All staff were very accommodating and kind
Visited August 2023
Review titled The Ivy Medical Group
Replied on 26 March 2024
Dear Patient, Thank you so much for taking the time to leave your feedback. We are pleased to hear that you were happy with the service you received. Your feedback will be shared with the staff who are always happy to help you. Kindest regards Melanie, Practice Manager,