The James Cochrane Pract.
Burton Road, Kendal, Cumbria, LA9 7HRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Patient, full of good humour, and personable.
Rated 5 stars out of 5
by James Morris - Posted on 02 October 2024
I’ve had the pleasure of a number of appointments with Dr. C and each time I do I’m left feeling much better about any medical issues I am facing. He is pragmatic, competent, appropriately humorous, and most importantly in possession of a fantastic bedside manner that makes me feel able to discuss delicate manners.
Visited October 2024
Review titled The James Cochrane Pract.
Replied on 03 October 2024
Dear Mr Morris Thank you for taking the time to leave feedback, I will ensure that your comments are fed back to Dr Clarke. Kind Regards Donna Donna Reed Practice Administrator
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Review titled Flu and Covid booking system
Rated 3 stars out of 5
by Anonymous - Posted on 13 September 2024
The practice sent me an invitation to book a Flu and Covid jab, 10 September, with a Web link. Invite lasts 7 days. I used the link within 2 days, no appointments available. Now what?
Visited September 2024
Review titled The James Cochrane Pract.
Replied on 23 September 2024
Dear Patient Thank you for taking the time to leave feedback on our Practice. I am sorry that when you clicked on the link to book your Covid and flu vaccination there were no appointments available. We had a huge uptake for appointments and are currently looking to add further clinics as soon as possible. Please do telephone the Practice and our Care Navigator team will work hard to find you an appointment. Kind Regards Donna Reed Practice Administrator.
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
I am a new patient at this practice and I was extremely impressed with all the staff during my first visit. The receptionists on the phone and at the practice were so welcoming and helpful, the nurse who did my blood test was so lovely and did such a great job and the doctor I saw for my initial consultation was super helpful and knowledgable, but still approachable and kind. I never leave reviews but I would like to give credit where it is due. Thanks so much!
Visited November 2023
Review titled The James Cochrane Pract.
Replied on 03 November 2023
Dear Patient Thank you for leaving such a lovely positive review, I have shared your review with the wider Practice staff. I appreciate you taking the time to do this. Kind Regards Donna Donna Reed Practice Administrator
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Review titled amazing service
Rated 5 stars out of 5
by kelvyn knight - Posted on 27 April 2023
phoned practice at 0830 to request a doctors call,my doctor phoned at 0850 and after a short consultation she arranged an appointment for 1430 the same day,amazing. with all the negative press that gp's get these days i thought it only right that i took time to relate my very positive experience
Visited April 2023
Review titled The James Cochrane Pract.
Replied on 28 April 2023
Dear Patient Thank you for taking the time to sharing your positive experience at our Practice. The Practice team work very hard to try and ensure that all our patients have a positive experience and it is nice to hear when we have done something right. Kind Regards Donna Reed Practice Administrator.
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Review titled Let patient speak
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2023
I have never had a problem with this practice. But would like to give feedback. I called to arrange appt for my father of 91yrs old just out of hospital. I was 36 in Que got to number 11 and called dropped so I called back and was in number 21 again. When I got through I said letting you know my father home from hospital and before I could say anything else the reception interrupted me by saying we will get a discharge letter as if I was waisting her time. I was the one on the telephone over an hour . I was to make appt for bloods to be checked if she had let me finish. Take time and listen
Visited March 2023
Review titled The James Cochrane Pract.
Replied on 21 March 2023
Dear Anonymous Thank you for taking the time to leave feedback on your experience with the Practice. I am sorry that you had a problem, please be assured that we take all feedback seriously. We are aware that currently there is a wait for calls to be answered and we are currently looking at ways to reduce the wait times, including ensuring all staff are manning the phones at peak times. I am sorry that the Care Navigator cut you short and made you feel that you were wasting her time. I have fed your comments back to our Care Navigator Manager in an effort to ensure that this doesn't happen again. Thank you for leaving feedback it enables the Practice to reflect and learn to enhance the services we offer. If I can be of any more help then please do not hesitate to contact the Practice via our email of lscicb-mb.a82026@nhs.net and I would be happy to help. Kind Regards Donna Donna Reed Practice Administrator.