The Jubilee Street Practice Ltd
368-376 Commercial Road, London, E1 0LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled borderline abusive and cajoling attitude a
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2025
I requested an afternoon appointment due to work commitments. Told 12.15 was all or nothing. No negotiation on future appointments. Seriously need to train staff on attitude. Left communication feeling unsatisfied and upset. Manners cost nothing.
Visited March 2025
Review titled The Jubilee Street Practice Ltd
Replied on 10 March 2025
Dear Patient, Thank you for sharing your experience with us. We are sorry to hear that you were dissatisfied with the interaction and that you felt our approach was not accommodating to your needs. We always strive to offer options and alternatives that suit the needs of most of our patients while balancing high demand and clinical availability. However, we acknowledge that this may not always align perfectly with individual preferences, and we regret that on this occasion, you felt there was no flexibility. Your feedback regarding staff attitude is also noted, and we will use this as an opportunity for further training and improvement. We sincerely apologise if our communication left you feeling upset, as this is never our intention. If you would like to discuss your experience further, please do not hesitate to contact us directly. Kind regards Kamal Senior Management Team
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Review titled Unable to book a blood test
Rated 3 stars out of 5
by Angie Mee - Posted on 07 February 2025
My doctor requested a blood test but I have to call to book it. Why can’t blood tests be booked on line to save time with the NHS app or y other means ? It’s ridiculous to have to call and again and again and nobody answers . For simple bookings like this it should be possible to book online. The doctor could perhaps ask the bookings team to call when they have appointments as an alternative as he has asked for the test . Thanks
Visited February 2025
Review titled The Jubilee Street Practice Ltd
Replied on 07 February 2025
Dear Angie Mee, Thank you for your feedback. We understand your frustration and appreciate you taking the time to share your concerns. Booking a blood test should be possible via a booking link that is typically sent to you via text message. Usually, the clinician requesting the test would provide this link at the time of discussion. However, if there are no appointments available at the time of the request, the booking link cannot be sent, which may require you to call the practice to secure an appointment. It seems that the link was not provided in your case, and we sincerely apologise for the inconvenience. As a learning point, we will reiterate this process to our entire practice team to ensure that patients receive the booking link whenever possible, reducing the need to call for an appointment. We appreciate your suggestion regarding alternative booking methods and will continue to explore ways to improve accessibility, including online options through the NHS App where feasible. If you still need to book your blood test, please contact the practice, and we will assist you as soon as possible. Kind regards Kamal Senior Management Team
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Review titled What you want from a GP
Rated 5 stars out of 5
by Paula - Posted on 28 January 2025
I had a phone consultation today regarding tests I’d had recently at the hospital. The GP that phoned me spent 30 minutes talking to me and looking at my results. She was so thorough, kind and respectful. I really feel lucky to be with this GP practice.
Visited January 2025
Review titled The Jubilee Street Practice Ltd
Replied on 28 January 2025
Dear Paula, Thank you for sharing your positive feedback about your recent phone consultation. We are delighted to hear that you had such a thorough, kind, and respectful experience with the GP. Providing attentive and compassionate care is a priority for our team, and it is encouraging to know that our efforts are making a difference. Your kind words will be shared with the GP and the wider team, as they are a great reminder of the impact of our work. We are pleased to have been able to support you and are grateful for your appreciation. Kind regards Kamal Senior Management Team
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Review titled Lack of kindness, care and compassion
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2024
I had an appointment this evening. Whilst I explained that I was in extreme pain I was advised that the NHS would be unable to cover my treatment and I would need to seek private treatment. Whilst I was disappointed with the outcome - my greater disappointment was the lack of any genuine kindness or care provided by the GP. I was in the room for less than 5 minutes. No eye contact. Rushed. No human interaction. It costs nothing to be kind.
Visited December 2024
Review titled The Jubilee Street Practice Ltd
Replied on 03 December 2024
Dear Patient, Thank you for sharing your concerns regarding your recent appointment. We are deeply sorry to hear about your experience and understand how disappointing it must have been. At The Jubilee Street Practice, we are committed to providing not only high-quality care but also a compassionate and respectful environment for all our patients. The concerns you have raised about feeling rushed and not receiving the kindness and empathy you deserve are very troubling to us, and we take this matter extremely seriously. While some services, such as secondary care, may involve charges, we want to reassure you that primary care services, including those provided by GPs, remain free for all under the NHS. It is important to us that you feel supported and cared for during your interactions with our team. We would like to investigate this issue further to address your concerns appropriately. To assist us in doing so, we kindly ask that you provide us with more specific details, such as the name of the GP you saw or the time of your appointment. You can contact us at nelondon.jubileestreetpractice@nhs.net with this information. Once again, we sincerely apologise for your experience. Your feedback is invaluable in helping us improve the care we provide, and we hope to have the opportunity to restore your confidence in our services. Kind regards Kamal Senior Management Team
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Review titled Highly recommend this GP practice
Rated 5 stars out of 5
by Paula - Posted on 31 December 2024
This morning I did an online consultation and a GP phoned me this afternoon. She then asked if I could pop down so she could do some tests as she had some concerns that needed addressing immediately. I think this is a great service - to be seen the same day (on New Years Eve too). I've been using Jubilee Street practice for many years and have always found the doctors really caring and thorough. I feel really lucky to have such a great GP practice particularly under the current climate. They are really what you want a GP practice to be.
Visited December 2024
Review titled The Jubilee Street Practice Ltd
Replied on 02 January 2025
Dear Paula, Thank you so much for your kind and thoughtful feedback. We are delighted to hear about your positive experience with our team at Jubilee Street Practice. Providing timely, thorough, and compassionate care is at the heart of what we strive to achieve, and it’s wonderful to know this was reflected in your recent visit. Your recognition of the challenges within the current climate makes your words even more appreciated. Feedback like yours motivates our team to continue delivering the best care possible to all our patients. Thank you for your continued trust in our practice. We are here whenever you need us and remain committed to supporting your health and well-being. Wishing you a happy and healthy New Year! Kamal Senior Management Team
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Review titled Thank you
Rated 4 stars out of 5
by Rian O'Dubhslaine - Posted on 07 November 2024
The pharmacist, whose name begins with M and ends in shell, has been supporting me with getting the medication I need over the past few months, and I genuinely do not know what I would do without her. She has gone above and beyond to check in with me and ensure I have the medication I need. This woman has taken it upon herself to get my medication at a different pharmacy, and this level of commitment is just unheard of. She has such a human touch to everything she does that, for the first time in a long time, I genuinely felt heard and supported. Thank you for everything you have done to help me and for your kind words. You are an absolute God send.
Visited November 2024
Review titled The Jubilee Street Practice Ltd
Replied on 07 November 2024
Dear Rian O'Dubhslaine, Thank you for taking the time to share this feedback. We are thrilled to hear about the exceptional support you've received from our pharmacist, Michelle. It's wonderful to know that her dedication and compassionate care have had such a positive impact on your experience. Going above and beyond to ensure patients have their necessary medications, even coordinating with other pharmacies, truly exemplifies the commitment we strive for within our practice. Your kind words will be shared with Michelle and our team, as they underscore the importance of a human touch in healthcare. We are grateful to have been able to provide you with the support you needed, and we look forward to continuing to assist you with the same level of care in the future. Wishing you good health! Kamal Senior Management Team
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Review titled Great chat with doctor
Rated 5 stars out of 5
by Mark - Posted on 18 October 2024
Whilst I took a while to answer the phone initially. When the doctor called back she was great. If you want reviews don't ut conditions on them, some of us don't have a lot to say!
Visited October 2024
Review titled The Jubilee Street Practice Ltd
Replied on 20 October 2024
Dear Mark, Thank you for your feedback, and we are glad to hear that you had a positive experience with the doctor when she called you back. Regarding your comment on reviews, we want to clarify that we do not have control over the questions or format provided on NHS Choices for leaving reviews. These are set by the NHS platform itself, and we understand that not everyone may feel they have a lot to say in response to them. We appreciate all feedback, whether brief or detailed, as it helps us improve our services. Thank you again for taking the time to share your thoughts, and we hope to continue providing you with excellent care. Kind regards Kamal Senior Management Team
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Review titled Great Nurse
Rated 5 stars out of 5
by William Skehan - Posted on 30 September 2024
Last Thursday appointment, I received wonderful treatment from Nurse. He is welcoming, and knows what he is doing and prepared. He is a great partner to the success of the Jubilee street practice.
Visited September 2024
Review titled The Jubilee Street Practice Ltd
Replied on 30 September 2024
Dear William Skehan, Thank you for taking the time to share your positive experience with us. We are pleased to hear that you received excellent care from our nurse and that his professionalism and welcoming approach made a lasting impression. Our team is committed to providing high-quality care, and feedback like yours reaffirms our efforts. We will ensure that your kind words are passed on to him, as it is always encouraging for our staff to know their hard work is appreciated. Thank you again for your feedback and continued support of Jubilee Street Practice. Wishing you good health. Kamal Senior Management Team
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Review titled One receptionist was very helpful
Rated 3 stars out of 5
by Anonymous - Posted on 06 September 2024
I spoke to a receptionist on the 9th Sept 2024. Thank you for taking the time to help me and treat me with respect and kindness.
Visited September 2024
Review titled The Jubilee Street Practice Ltd
Replied on 06 September 2024
Dear Patient, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you received respectful and kind assistance from our receptionist on 9th September 2024. We greatly value feedback from our patients, and it is encouraging to know that our team is providing the care and service that we strive for. If you have any further questions or need assistance in the future, please do not hesitate to contact us. Kamal Senior Management Team
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Review titled So many non medical staff. What do they actually do?
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2024
Tried 3 times this week to call to rebook blood test. Wait 20 plus minutes each time to get to the next in line. Then when it is my turn it just rings (for another 20 minutes). Literally no one answering the calls. Obviously only getting to the end of the queue as everyone before me getting fed up and hanging up. without exception every time I go in there the admin staff are standing around chatting. Been a patient here over 50 years. so sad to see the decline over the past few years. Expect the usual reply about how busy they are. clearly not busy dealing with calls that they are not answering
Visited August 2024
Review titled The Jubilee Street Practice Ltd
Replied on 09 August 2024
Dear Patient, Thank you for bringing your concerns to our attention. We are sincerely sorry to hear about the difficulties you've encountered when trying to rebook your blood test. Waiting on hold for over 20 minutes, only to have your call go unanswered, is understandably frustrating and falls short of the service we strive to provide. We acknowledge the importance of timely access to our services and take your feedback seriously. While we are currently experiencing high call volumes, your experience of reaching the front of the queue only for the call to ring without being answered is unacceptable, and we apologise for this. Please be assured that we are actively reviewing our call-handling procedures to ensure that all calls are answered more efficiently. We also want to inform you that we are in the process of switching to a new telephone system from September, which is designed to reduce waiting times and make the process more efficient. We are confident that this will help alleviate some of the issues you've experienced. Furthermore, we appreciate that it is not the best way to cancel and rebook an existing appointment such as with a nurse or for blood tests, which is why we are also encouraging our patients wherever possible to submit an online consultation by clicking the 'Administrative Help' button on our website and mentioning that you wish to re-schedule a nurse or blood test appointment and the best number to call you back on and we will get back to you as soon as possible to action this. We greatly value your long-standing relationship with our practice and regret that recent experiences have led to your dissatisfaction. Your feedback is invaluable, and we are committed to making the necessary improvements to better serve you and all our patients. Kind regards Kamal Senior Management Team