The Jubilee Street Practice Ltd
368-376 Commercial Road, London, E1 0LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Yvonne Gilbert - Posted on 09 February 2023
My Mothers prescription is often wrong when it arrives at the pharmacy. My Mother who is partially sighted finds it impossible to get an appointment . They tell her she has to come to the surgery at 8.30 in the morning in order to get an appointment. There must be a way for a partially sighted person to get an appointment other than that.
Visited January 2023
Review titled The Jubilee Street Practice Ltd
Replied on 10 February 2023
Dear Yvonne Gilbert, Please extend our sincere apologies to your mother, we are very sorry to hear the difficulty she is facing when trying to get an appointment with us. It is never our intention to make it hard for our patients with or without impairments to access our services. We have 3 main methods of getting in touch with the practice and they are - in order of preference - Online consultation, telephone or face to face. As you might already know our telephone lines get extremely busy which is why we desperately need those patients that can or their friends and families that can on their behalf to use our online consultation tool. This will help free up the telephone lines especially for those vulnerable patients such as your mother with visual impairments. Its always our last resort to ask patients to come into the practice to just organise an appointment, and where possible would be grateful for friends and family to help those that cannot, to fillout an online consultation by visiting the following link : https://jubileestreetpractice.nhs.uk/ and selecting 'Online consultations' button at the top. We welcome any other thoughts or suggestions you might have that will help not only your mother but also other patients in a similar situation. Wishing you and your mother good health Kamal Senior Management Team
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Review titled Brilliant Service
Rated 5 stars out of 5
by Bernice - Posted on 16 January 2023
This has been my family's practice for over 50 years, and has always been great. More recently with COVID and everything else it has continued to provide an excellent service to me and my elderly parents. The online consultation tool is brilliant, and has allowed me to get through to our doctor without having to wait on the phone, and the doctor's always respond quickly. This has been a good send. Caring for my elderly parents can be challenging when also working full time, but at least I know Jubilee St Practice is there for us when we really need them. I am so grateful.
Visited January 2023
Review titled The Jubilee Street Practice Ltd
Replied on 17 January 2023
Dear Bernice, Thank you for taking the time to give us your feedback. You have summarised so well some of the challenges we still face on our telephone systems, but also highlighted the positives such as the online consultation tool to get quick responses from the surgery. We are grateful to our patients and their carers for helping us free up the telephone lines for more vulnerable patients that cannot access the online consultation systems. we would also encourage all our patients, as well as using the online consultation tool to make use of the NHS App (https://www.nhs.uk/nhs-app/) for acessing your medical records, test results and order repeat prescriptions, safely and conviniently. Wishing you and your loved ones good health! Kamal Senior Management Team
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Review titled Amazing care!
Rated 5 stars out of 5
by S A - Posted on 01 March 2023
I have an amazing, caring doctor! I have been going to this doctor for many years now and the level of care is always outstanding- both to myself and my family. Thank you so much! We really appreciate everything you do!
Visited January 2023
Review titled The Jubilee Street Practice Ltd
Replied on 02 March 2023
Dear SA, Thank you for sharing your lovely experience with us all, we wish you and your family good health! Kamal Senior Management Team
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Review titled Jubilee street consistently a Great Practice
Rated 5 stars out of 5
by Miss S - Posted on 08 December 2022
Excellent Practice, Doctors always very helpful, look after their patients. Reception staff always professional and helpful Challenging times for nhs staff but Jubilee Street still provide a high level of care Thank you - it is always Appreciated
Visited December 2022
Review titled The Jubilee Street Practice Ltd
Replied on 08 December 2022
Dear Miss S, Thank you for your very thoughtful and kind words. It is very humbling to hear that our efforts and hard work, especially as you put it, at such challenging times are appreciated and recognised. We will keep working hard to ensure we are able to provide the highest standard of care to all our patients. Wishing you good health! Kamal Senior Management Team
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Review titled Outstanding patient-centered practice
Rated 5 stars out of 5
by Anthony Gormally - Posted on 06 December 2022
I am an elderly patient with multiple co-morbidities. I have for decades been a patient of the Practice and have consistently found doctors and nurses attentive to my health-care needs and doing their best to meet them. I have just experienced a telephone consultation with the senior doctor in the practice in which all the virtues of the Practice were on display: kind attention to what I was saying, carefully considered advice, and review of aspects of my condition other than the one presented by me. I am very grateful for this quality of service.
Visited December 2022
Review titled The Jubilee Street Practice Ltd
Replied on 07 December 2022
Dear Anthony Gormally, Sincere thanks for taking the time to provide such a lovely feedback of your experience of using our services, especially around doctors and nurses. We love some of the 'virtues' you describe and aim to continue providing a high level of quality service. Wishing you good health Kamal Senior Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
GP practice treat everyone with care, kindness and respect . I feel that I can have access to their services when I need them
Visited December 2022
Review titled The Jubilee Street Practice Ltd
Replied on 14 December 2022
Dear Patient, Thank you for sharing your feedback, we really like how you have summed it up with 'care, kindness and respect', all of these are what we value a lot and strive to ensure we provide to all our patients. Wishing you good health! Kamal Senior Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Saniya Akther - Posted on 20 December 2022
Polite staff and prompt response. I was able to get an appointment on the same day. I was able to discuss my concerns and worries and staff were able to support this and help come to a conclusion
Visited December 2022
Review titled The Jubilee Street Practice Ltd
Replied on 22 December 2022
Dear Saniya Akther, Thank you very much for your very concise feedback summing up your recent experience with our practice. We always share these with the whole team and they are warmly received! Wishing you good health! Kamal Senior Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Umal - Posted on 16 December 2022
Really thorough with my concerns and helps with all my concerns. When it comes to my children the call back quickly and always try to see my children face to face. I really like the online consultation option, even though the call backs do take a while they communicate well and reassure us they will get back to us soon in non emergency situations. Overall great practice
Visited December 2022
Review titled The Jubilee Street Practice Ltd
Replied on 22 December 2022
Dear Umal, Thank you for your feedback. Especially for pointing out a few very important points such as your experience with online consult especially for non emergency queries and our slightly lower threshold when it comes to children. Overall we look at each query individually and a GP assess the situation based on medical urgency and then makes appropriate contact that might include a return reply by email / SMS, a telephone call or a face to face appointment. This helps us to help as many patients as possible with the limited appointments we have. Wishing you and your family good health! Kamal Senior management Team
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Review titled Jubilee street consistently a Great Practice
Rated 5 stars out of 5
by Miss S - Posted on 08 December 2022
Excellent Practice, Doctors always very helpful, look after their patients. Reception staff always professional and helpful Challenging times for nhs staff but Jubilee Street still provide a high level of care Thank you - it is always Appreciated
Visited December 2022
Review titled The Jubilee Street Practice Ltd
Replied on 08 December 2022
Dear Miss S, Thank you for your very thoughtful and kind words. It is very humbling to hear that our efforts and hard work, especially as you put it, at such challenging times are appreciated and recognised. We will keep working hard to ensure we are able to provide the highest standard of care to all our patients. Wishing you good health! Kamal Senior Management Team