The Laurels Surgery
Juniper Road, Boreham, Chelmsford, Essex, CM3 3DXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely shocking
Rated 1 star out of 5
by James grady - Posted on 26 April 2024
Whilst I appreciate the NHS is in a complete and utterly mess, the standards of service offered by practices now is beyond appalling. Having managed to get an appointment and Dr agreeing that there's an issue, I was sent for a blood test. I then get a message saying they're ready please contact us to arrange an appointment. This is where the problems start. 93 calls starting at 0800hour and I still can't get through. 93 calls to be told staff are too busy!! And still can't get through. How anybody who works and is unable to spend their days trying to get through to this awful practice is in trouble. The good news is .. . If you are ill you'll never know it. Take some comfort in that I suppose.
Visited April 2024
Review titled The Laurels Surgery
Replied on 13 May 2024
Dear James, Thank for for leaving your review, although we are not sure that it is for our surgery - The Laurels, Juniper Road, Boreham, Essex, CM3 3DX? Your do not appear to be a registered patient. I would be pleased to assist you directly if you would like to send an email to sidney.laurels@nhs.net Alexandra Jones Practice Manager Sidney House & The Laurels Surgery.
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2023
I understand that the NHS is stretched and that GP surgery’s are busy. However during the past month I have had no choice but to access out of hours services for my 8 year old child who had a severe chest infection, my husband had to attend out of hours for ongoing stomach problems where he was advised to book a follow up GP appt that we have been unsuccessful in getting. I called this morning and got through after 8 minutes to be told, sorry no appointments call back tomorrow. I suffer with aniexty and have a throbbing pain behind my knee that I am concerned could be a DVT, therefore I will be attending A&E just incase as I’m unable to get a medical opinion. Can’t remember the last time I actually was given an appointment for anything. We will be moving surgeries as even the attitude of those on the phone is appalling each day.
Visited October 2023
Review titled The Laurels Surgery
Replied on 06 November 2023
Dear Patient, Thank you for leaving us your feedback and we are genuinely sorry that your family have faced a number of difficulties at our surgery. It is very frustrating for us when we receive anonymous feedback, as we have no way of establishing what has happened from our point of view, or to investigate the concerns raised. I urge you to contact me via Sidney.laurels@nhs.net so that I can address your concerns personally and thoroughly. As these reviews are public, I feel it is important to reply as best we can to reassure other viewers, and to respectfully challenge any inaccuracies. Since May this year our reception team have not been informing patients to ‘call back tomorrow’ and instead direct patients to other appropriate providers. Depending on the health issue, this might include booking an appointment with one of our other clinicians such as our Pharmacist, Physiotherapist, Paramedic Practitioner etc. Other services include calling NHS111 after 6:30pm, visiting a community pharmacy, opticians, or the local Urgent Treatment Centre at Colchester and lastly, attending A&E if the issue is severe. In light of your feedback, we will be reinforcing this practice and remind all staff booking appointments not to advise patients to ‘call back tomorrow’. We do have a small number of reserved appointments for emergency issues, which generally include acutely unwell children who can deteriorate very quickly. It is very rare for us to turn away a seriously ill child. Did you know that we can now pre-book some appointments up to two weeks in advance? This would have been the ideal option for your husband’s required follow up. It sounds as though you and your family would benefit from using eConsult via the NHS App our website. This is not booking a confirmed appointment, but rather an alternative to contacting us by 'phone. Patients submit their query by filling out some questions and we will then contact them, on the same working day if the query is of a clinical nature, or within three working days if it is an administration query. These eConsults are handled in the same way as if the enquiry came in over the telephone. An eConsult can be completed at anytime (with the exceptions of weekends and Bank Holidays) which takes the pressure off of the 8am rush to get through on the phone. I am sorry you feel we have let you down and that we have not been there for you when you needed us. I hope this reply has been informative and that you feel able to contact me; I would genuinely be pleased to talk to you about your concerns. Alexandra Jones Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Howard Thomas - Posted on 30 May 2023
Excellent audiology service. The waiting time was short,the audiologist gave me an explanation of the process of extracting the surplus wax lodged in my ear. The whole process was without discomfort.
Visited May 2023
Review titled The Laurels Surgery
Replied on 11 July 2023
Dr Mr Thomas, I am very pleased to hear that you had such a good service from The Laurels Surgery - however, I think you meant to leave a review for a different Laurels! (our postcode is CM3 3DX) It would be a pity if your surgery did not get your lovely feedback, I hope you will not mind resubmitting your review. Alexandra Jones Practice Manager