The Leckhampton Surgery
17 Moorend Park Road, Cheltenham, GL53 0LAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Leckhampton Surgery.
Reviews
-
Review titled Excellent service
Rated 5 stars out of 5
by Nigel West - Posted on 31 December 2024
Thank you for the work of the doctor and the nursing staff. Highly professional. Dedicated team. I was attended to in an excellent manner.
Visited December 2024
The Leckhampton Surgery has not yet replied.
-
Review titled Great care
Rated 4 stars out of 5
by Catherine Mountain - Posted on 30 December 2024
The GP saw me today within 2 hours of my call. The GP was incredibly kind and took time to listen. I did not feel rushed and was treated with compassion. I felt that I was also given options Thank you.
Visited December 2024
The Leckhampton Surgery has not yet replied.
-
Review titled Practice- Positive feedback
Rated 5 stars out of 5
by Jacqueline Bullock - Posted on 30 December 2024
I had requested a phone call first thing to talk to the doctor - unfortunately my mobile was not accepting incoming calls. The doctor tried twice in the morning and then again in the afternoon-when they couldn’t get through they tried my home phone. They were very patient and understanding about the whole situation and talked through my problem and came up with a solution with a caviat that if it still persisted then I should get in touch with the surgery again. Very professional and helpful doctor and the receptionist was also very accommodating and reassuring.
Visited December 2024
The Leckhampton Surgery has not yet replied.
-
Review titled Excellent practice
Rated 5 stars out of 5
by Richard Payne - Posted on 14 August 2024
I had a consultation with one of the GP's for a non urgent matter and found the advice, diagnosis, and treatment plan to be excellent and logical. The whole experience from booking through to arranging follow up tests was straight forward and efficient. Contact with all staff was reassuringly professional and thorough.
Visited August 2024
Review titled The Leckhampton Surgery
Replied on 15 August 2024
Good Afternoon Thank you very much for your review and the kind words. The staff at Leckhampton Surgery are boosted by such kind words
-
Review titled Always been a great practice
Rated 5 stars out of 5
by Carolyn Roberts - Posted on 14 August 2024
As always the doctor was caring, empathetic, interested and holistic. He reviewed the issue and took the appropriate action.
Visited August 2024
Review titled The Leckhampton Surgery
Replied on 15 August 2024
Thank you for your very kind words. The surgery appreciates you taking the time in thank us Kind Regards Leckhampton Surgery
-
Review titled Extremely Supportive
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2024
I recently had to visit my elderly parents practice whilst I was visiting. Reception staff so helpful in allowing me time whilst we went through how to have consent on their records, setting up online services for them for me to use and explaining how the appointment system is released and what appointments are available. At a time where I could see you were very busy I am very grateful of the kindness and time you spent with me.
Visited August 2024
Review titled The Leckhampton Surgery
Replied on 19 August 2024
Good Morning Thank you so much for your review. Reviews such as this really give our reception staff a boost. They always try to do their best for everyone and not many people think to thank reception in particular. Kind Regards Leckhampton Surgery
-
Review titled Excellent experience
Rated 5 stars out of 5
by Keith Lewis - Posted on 03 July 2024
Saw doctor today, he was fantastic. He was prepared with my case, gave me time to talk through issues and concluded with actions to move me forward. He was very kind and caring
Visited July 2024
Review titled The Leckhampton Surgery
Replied on 04 July 2024
Dear Patient Thank you for your positive words. We are so glad we could help. Reviews such as this boost our day. Kind Regards Leckhampton Surgery
-
Review titled Very professional
Rated 4 stars out of 5
by Anonymous - Posted on 04 July 2024
Needed urgent consultation. Phone call within an hour and face to face 3 hours later at my convenience.
Visited July 2024
Review titled The Leckhampton Surgery
Replied on 04 July 2024
Dear Patient Thanks you for your kind review. So please we could help Kind Regards Leckhampton Surgery
-
Review titled Prompt return phone call
Rated 4 stars out of 5
by Kathleen Shelley - Posted on 03 July 2024
Helpful advice re. my query and did not wait too long for doctor to call me back. The receptionist was very efficient and polite.
Visited July 2024
Review titled The Leckhampton Surgery
Replied on 04 July 2024
Good Morning Thank you for your positive review. Especially your kind words about our receptionist, they really do appreciate good feedback Kind Regards Leckhampton Surgery
-
Review titled Well intentioned but busy
Rated 3 stars out of 5
by Anonymous - Posted on 03 July 2024
I was very satisfied with the advice and appointment, but half an hour wait to see the GP was frustrating. Great doctor, reception team not as helpful, very limited information on waiting time update.
Visited July 2024
Review titled The Leckhampton Surgery
Replied on 04 July 2024
Dear Patient Indeed we are very busy, as is the whole of the NHS at this time. The demand for our services is very high. We are sorry you had to wait. We make our GP appointments 15 minutes long but this is only an approximation. If we have an emergency these appointments can take longer we are afraid. We apologise you were not advised of the wait but often if we have emergencies our Patient Care Advisors will be involved. Once again we apologise Kind Regards Leckhampton Surgery