The Leeds Road Practice
49-51 Leeds Road, Harrogate, North Yorkshire, HG2 8AYContact details and opening times
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Review titled Poor quality admin
Rated 2 stars out of 5
by Paul Ashall - Posted on 05 June 2024
Been with the practice a few months. Doctors are nice and receptionists pleasant but admin is really poor. I sent a message through their online system one Sunday, explaining that I was in Scotland and asking if they could send my prescription to a pharmacist in Fort William. When I called 5 days later, having heard nothing, I was advised that my prescription had been issued to Asda in Harrogate. I was advised to call Asda and ask them to release my prescription to 'the NHS spine', from where the pharmacist in Scotland could access it. I got through to Asda on attempt #12 and they did as I asked. I was then told by the pharmacist in Scotland that they can't access the spine, as they're on a different system. They asked me to get the prescription emailed to them by my GP. I relayed that request to the practice and was promised a phone call from a doctor, which never came. Finally, 8 days after sending in the original prescription request, I received a text message saying they can't send prescriptions to Scottish pharmacies and what I was looking for could actually be purchased over the counter. I don't want to bang on about wasting resources but... if the first person had read my message properly, it would have saved 8 days and negated the need for 6 different people to engage on 20 subsequent phone calls. On another occasion, a message I sent to the practice through the online system was pinned to my record but never acted upon, so this wasn't a one-off event.
Visited May 2024
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