The Leeds Road Practice
49-51 Leeds Road, Harrogate, North Yorkshire, HG2 8AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by Vicki Broadbent - Posted on 21 March 2025
I wanted to share that as a new patient joining a few months ago, I am so depply impressed with everyone working at this practice from the kind, understanding and knowledgable reception staff to the GPs and nurses. The female doctor I saw today (who had recently started up after Maternity leave) was so incredibly understanding over quite personal matters, and offered brilliant advice on prescriptions and next steps with my concerns. She was reassuring, didn't rush me and wholly empathetic. The asthma specialist nurse my son saw about a new ashthma inhaler recently was superb too, genuine and patient and thorough too, following up with an educational video to help him use the new inhaler effectively. I am so happy that we joined this practice with several in the area to choose from, and thoroughly recommend it. Thank you!
Visited March 2025
The Leeds Road Practice has not yet replied.
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Review titled Amazing response - outstanding service
Rated 5 stars out of 5
by Lee Fletcher - Posted on 15 February 2025
Phoned up, the reception gave clear, specific instrucitons, was able to see me - (It was an emergency) - saw the GP within 20 mins of making the phone call. GP was very understanding plan given which meant a visit to A&E wish that experience was a fraction of the service given at Leeds Rd. Used the Leeds Road portal "Accurx" which I must say was simple, and user friendly. My faith in GPs is being retored - amazing
Visited February 2025
The Leeds Road Practice has not yet replied.
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Review titled Poor quality admin
Rated 2 stars out of 5
by Paul Ashall - Posted on 05 June 2024
Been with the practice a few months. Doctors are nice and receptionists pleasant but admin is really poor. I sent a message through their online system one Sunday, explaining that I was in Scotland and asking if they could send my prescription to a pharmacist in Fort William. When I called 5 days later, having heard nothing, I was advised that my prescription had been issued to Asda in Harrogate. I was advised to call Asda and ask them to release my prescription to 'the NHS spine', from where the pharmacist in Scotland could access it. I got through to Asda on attempt #12 and they did as I asked. I was then told by the pharmacist in Scotland that they can't access the spine, as they're on a different system. They asked me to get the prescription emailed to them by my GP. I relayed that request to the practice and was promised a phone call from a doctor, which never came. Finally, 8 days after sending in the original prescription request, I received a text message saying they can't send prescriptions to Scottish pharmacies and what I was looking for could actually be purchased over the counter. I don't want to bang on about wasting resources but... if the first person had read my message properly, it would have saved 8 days and negated the need for 6 different people to engage on 20 subsequent phone calls. On another occasion, a message I sent to the practice through the online system was pinned to my record but never acted upon, so this wasn't a one-off event.
Visited May 2024
The Leeds Road Practice has not yet replied.