The Lewisham Care Partnership
56-60 Loampit Hill, Lewisham, London, Greater London, SE13 7SXContact details and opening times
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Reviews
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Review titled Negligent Administrative Handling and Total Lack of Urgency
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2025
We have had an extremely frustrating and distressing experience with St John’s Medical Centre. My partner urgently needs to access private diagnostic care due to a potentially serious health condition, and her private health insurer (Vitality) requires a standard NHS GP form confirming no pre-existing conditions. Our private GP completed their part of the form in minutes. However, despite this being a simple administrative task, the practice has now stated it may take up to four weeks to complete. This delay is not only excessive – it is dangerous, given the possible underlying diagnosis. We’ve also been given conflicting information by different members of staff, including being told the forms had been lost. When I visited the practice in person, I encountered a rude and dismissive receptionist, who made no effort to understand or address the urgency of the situation. Shockingly, we were then told the delay is due to a single administrator who appears to be solely responsible for handling these requests. If one non-clinical staff member can block access to care, it speaks to a serious lack of operational resilience and oversight. We are doing everything we can to avoid burdening NHS services by pursuing private care – yet we are being actively obstructed by the very system we’re trying to step aside from. This has been a deeply upsetting experience, and I hope this feedback prompts a serious internal review of your processes.
Visited April 2025
The Lewisham Care Partnership has not yet replied.
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Review titled Brilliant performance/service
Rated 5 stars out of 5
by Robert Campbell - Posted on 16 April 2025
This message is just to commend the phenomenal service performed by the burse on16 April 2025. I suffered a deep laceration to my toe and was very concerned about the bandage review due to the time it had been applied and the potential to open the wound or cause much pain when performing the task. The nurse was such a pleasant personality and kept me assured whilst she took her time to ensure the task was performed correctly and free of pain/anxiety - way way beyond her professional responsibility. She definitely needs to be commended for her ‘soft skills’ as well as her hands on nursing skills. Beyond perfect service and extremely appreciated by myself. Please be sure to note this and raise any any performance review, which I know she will have no problem in satisfying and where promotion is considered. Thanks very much for this opportunity to feedback. Very best…. Robert Campbell
Visited April 2025
The Lewisham Care Partnership has not yet replied.
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Review titled Useful info, explained well
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2025
The doctor , gave lots of useful info about my specific doubts today and explained things in detail, very clear prescriptions. Good.
Visited April 2025
The Lewisham Care Partnership has not yet replied.
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Review titled Supportive doctor
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2025
The doctor was super clear and patient. The whole consultation felt attentive and encouraging. Very good doctor.
Visited April 2025
The Lewisham Care Partnership has not yet replied.
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Review titled Great Nurse
Rated 4 stars out of 5
by Paulina Richards - Posted on 05 March 2025
I visited St John’s Medical Centre today (5/3/2025) where I saw a lovely Nurse; it was my first time meeting her and I really liked her warm, kind and caring manner which put me at ease before my procedure so I would just like to say “Thank-you!”
Visited March 2025
The Lewisham Care Partnership has not yet replied.
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Review titled The doctors are all good. Administration poor.
Rated 3 stars out of 5
by Jan Flavell - Posted on 25 February 2025
I need to request blood tests three times a year due to ongoing treatment. I am housebound and need them to be carried out by a district nurse. I request an appointment with an GP and have one with the usual two week wait. The blood tests are, I’m told, then ordered. That is where it goes wrong. I have to make an absolute minimum of twelve more phone calls to try to find out why no blood tests take place. The district nurses tell me repeatedly that they have not received any blood requests for me. I repeatedly ring the surgery and am told it will be done. It is now a month since I was told it had been sorted out. It still hasn’t. I ring three or four times a week with no progress. This happens every single time I need a blood test. It is more than frustrating. Also after an appointment with the practice pharmacist I was prescribed a new medication that would be sent to my local pharmacy for delivery the next day. That was a week ago, no prescription has yet been sent to the pharmacy. I have made another four phone calls about this, no joy. It’s stressful and exhausting. We all know how long it takes to get through, I understand that, but to have to endlessly follow things up is not productive. Why does this happen? What if a blood test is urgent? What then?
Visited February 2025
The Lewisham Care Partnership has not yet replied.
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Review titled Excellent intuition
Rated 5 stars out of 5
by Claudette Oliver - Posted on 18 December 2024
I had a medical emergency on this day for my sister. The call vack for that day had already reached its capacity. But for the quick thinking of a member of staff my sister would have died. This member of staff went above and beyond her work duties. We owe my sisters life to her. I have since visited the St John's practice after the event and came across another member of staff who also went above and beyond their work duties..It is staff like these that help to look after and support the patients. I just wanted the Lewisham care partnership to know how I have benefited since several practices have joined together. The name stand to reason. Thank you all for your joint efforts.
Visited December 2024
Review titled The Lewisham Care Partnership
Replied on 07 January 2025
Dear Claudette Oliver, Thank you for sharing your experience with us. We are deeply moved by your account and incredibly grateful to hear about the life-saving actions of our team during your sister’s medical emergency. It is truly heartening to know that our staff’s dedication and quick thinking made such a significant difference. We are equally pleased to hear about your positive experience with another member of our team during your visit to the St John's practice. It is inspiring to see our staff's commitment to going above and beyond to support our patients and their families. Your kind words affirm the purpose behind The Lewisham Care Partnership and our goal to provide collaborative, compassionate care. We will make sure to share your gratitude with the team members involved, as feedback like yours encourages us to continue striving for excellence. Thank you again for taking the time to acknowledge our efforts. We wish you and your sister the very best in health and well-being. Kind regards, Complaints Hub The Lewisham Care Partnership
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Review titled Excellent service and help
Rated 5 stars out of 5
by Chineye Zac Awaraka - Posted on 24 September 2024
As a single Mum with no benefit, a staff from lewisham care partnership referred me on behalf of my son and today I got a message regarding that. Thank you
Visited August 2024
Review titled The Lewisham Care Partnership
Replied on 07 January 2025
Dear Chineye Zac Awaraka, Thank you for your kind message. We are so pleased to hear that you received the referral update for your son and that our staff were able to assist you. Supporting our patients and their families is at the heart of what we do, and it’s wonderful to know you found the service helpful. If there is anything further we can do for you or your son, please do not hesitate to reach out. Kind regards, Complaints Hub The Lewisham Care Partnership
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Review titled Lewisham Care Partnership - Patients have no say.
Rated 1 star out of 5
by Ian - Posted on 19 July 2024
The Lewisham Care Partnership appears to have no mechanism by which patients have a say in how local health services and their quality is delivered to patients it has a duty to serve. A new telephone triaging system recently introduced takes at minimum 1.5 minutes to listen to the instructions on how to navigate it, not best practice for Interactive Voice Response system. On joining the call back queue placed 13th in the queue at 12.30pm. Still waiting at at 15.00. On making the second call, advised position now 4th in the queue so hung up and waited, no call came, rang back 30 minutes to find the new queue position being 27th. Pathology Services, i.e. non urgent blood test, patient’s self-booking appointment facility has been suspended since the 05 June 2024 as result of a cyber attack. Blood tests are an essential part of the GP's disease diagnosis process and it has all but been stopped across Lewisham. This means all patients under Lewisham's care who require self-booked pathology appointments are not able to request them, and have no access to the mutual aid pathology facilities that should be in place in the event of a disruption to service. It has now been 1.5 months since Lewisham Care Partnership patients have no access pathology services to support disease diagnosis. There has been no communication as to when this essential pathology service will be restored for patient access. Today, a new urgent notice has been issued by the Lewisham Care Partnership that GP's and Pharmacies are unable to access their systems because of an IT issue resulting in GP's and Pharmacies unable to provide patients with their prescribed medication. Is anyone in the Lewisham Care Partnership monitoring this catastrophic collapse in your ability to meet your obligations and provide the care people need, when they need it?
Visited July 2024
Review titled The Lewisham Care Partnership
Replied on 07 January 2025
Dear Ian, Thank you for taking the time to share your concerns in such detail. I am sorry to hear about the issues you have been experiencing with our services, and I completely understand the frustration and distress this situation caused you. I want to sincerely apologise for the difficulties you have encountered with the new telephone triaging system, the prolonged wait times, and the challenges with accessing pathology services and medications. We fully appreciate how essential blood tests are to the diagnostic process, and we are acutely aware of the impact that the suspension of self-booking appointments and disruptions to IT services are having on patient care. The ransomware cyber-attack on Synnovis, the pathology lab responsible for processing blood tests, caused significant disruption. We made every effort to keep our patients informed by providing updates both in person and on our website as we received information from Synnovis. I also understand your concerns about the impact these service failures have on your ability to access essential care and prescriptions, and I sincerely apologise for the delays and inconvenience caused. Please know that we are actively working to improve the systems that support our patient care, including the telephone triage and appointment booking systems. Your feedback about the IVR system will be passed on to the relevant teams to ensure that we make these processes as efficient and user-friendly as possible. I appreciate your patience during this difficult time, and I would like to assure you that your concerns are being heard. If you would like to discuss your concerns further, please do not hesitate to contact us directly. We are committed to addressing your needs and ensuring that you receive the care and support you deserve. Thank you for bringing these matters to our attention. Kind regards, Complaints Hub The Lewisham Care Partnership
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Review titled Disappointed with service
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2024
I have been waiting for a referral for throat and nose department only to be told it has been turned down by Guys Hospital and cannot get appointment at St John's Medical Centre until 2 weeks very disappointed
Visited June 2024
Review titled The Lewisham Care Partnership
Replied on 07 January 2025
Dear Patient, Thank you for sharing your concerns with us. I am truly sorry to hear about the difficulties you have experienced with your referral and the delays in accessing care. I understand how disappointing and frustrating this must be, especially when you are in need of specialist attention. I regret to hear that your referral to Guy's Hospital was turned down, and I understand that waiting for an appointment at St John's Medical Centre is causing further frustration. We strive to ensure that all our patients receive timely and appropriate care, and I apologise for the delays you have encountered. If you are in need of more immediate care or advice while waiting for your appointment, please do not hesitate to reach out to us directly. We would be happy to assist in exploring alternative options or providing guidance during this waiting period. I sincerely appreciate your patience and understanding, and I assure you that we are committed to supporting you through this process. If you have any further questions or need assistance, please do not hesitate to get in touch. Kind regards, Complaints Hub The Lewisham Care Partnership