The Lewisham Care Partnership
56-60 Loampit Hill, Lewisham, London, Greater London, SE13 7SXContact details and opening times
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Reviews
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Review titled Excellent intuition
Rated 5 stars out of 5
by Claudette Oliver - Posted on 18 December 2024
I had a medical emergency on this day for my sister. The call vack for that day had already reached its capacity. But for the quick thinking of a member of staff my sister would have died. This member of staff went above and beyond her work duties. We owe my sisters life to her. I have since visited the St John's practice after the event and came across another member of staff who also went above and beyond their work duties..It is staff like these that help to look after and support the patients. I just wanted the Lewisham care partnership to know how I have benefited since several practices have joined together. The name stand to reason. Thank you all for your joint efforts.
Visited December 2024
The Lewisham Care Partnership has not yet replied.
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Review titled Excellent service and help
Rated 5 stars out of 5
by Chineye Zac Awaraka - Posted on 24 September 2024
As a single Mum with no benefit, a staff from lewisham care partnership referred me on behalf of my son and today I got a message regarding that. Thank you
Visited August 2024
The Lewisham Care Partnership has not yet replied.
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Review titled Lewisham Care Partnership - Patients have no say.
Rated 1 star out of 5
by Ian - Posted on 19 July 2024
The Lewisham Care Partnership appears to have no mechanism by which patients have a say in how local health services and their quality is delivered to patients it has a duty to serve. A new telephone triaging system recently introduced takes at minimum 1.5 minutes to listen to the instructions on how to navigate it, not best practice for Interactive Voice Response system. On joining the call back queue placed 13th in the queue at 12.30pm. Still waiting at at 15.00. On making the second call, advised position now 4th in the queue so hung up and waited, no call came, rang back 30 minutes to find the new queue position being 27th. Pathology Services, i.e. non urgent blood test, patient’s self-booking appointment facility has been suspended since the 05 June 2024 as result of a cyber attack. Blood tests are an essential part of the GP's disease diagnosis process and it has all but been stopped across Lewisham. This means all patients under Lewisham's care who require self-booked pathology appointments are not able to request them, and have no access to the mutual aid pathology facilities that should be in place in the event of a disruption to service. It has now been 1.5 months since Lewisham Care Partnership patients have no access pathology services to support disease diagnosis. There has been no communication as to when this essential pathology service will be restored for patient access. Today, a new urgent notice has been issued by the Lewisham Care Partnership that GP's and Pharmacies are unable to access their systems because of an IT issue resulting in GP's and Pharmacies unable to provide patients with their prescribed medication. Is anyone in the Lewisham Care Partnership monitoring this catastrophic collapse in your ability to meet your obligations and provide the care people need, when they need it?
Visited July 2024
The Lewisham Care Partnership has not yet replied.
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Review titled Disappointed with service
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2024
I have been waiting for a referral for throat and nose department only to be told it has been turned down by Guys Hospital and cannot get appointment at St John's Medical Centre until 2 weeks very disappointed
Visited June 2024
The Lewisham Care Partnership has not yet replied.
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Review titled Woeful
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2024
Hard to know where to begin. 30 mins plus to get to reception (on a good day). Email requests for info go unanswered. No apology when you spend 45 mins calling to follow up. Drs don't ring in allotted slot and then you receive a rude accusatory email saying they tried but you didn't answer. Absolutely zero tracking or ownership of patients - you are entirely responsible for following through on your own treatment (if you get blood tests make sure you chase to a) find out what they are and b) speak with a dr because you can almost guarantee no doctor will contact you). Drs have no respect for patients' knowledge - if a patient says something is wrong there may well be something wrong but Dr won't consider that if their initial cursory analysis comes up with 'computer says no'. On one glorious occasion I spoke to a female receptionist who was articulate, understood the issue, tackled the problem and solved it. No doubt she's left unable to cope with the ocean of indifference in which she found herself. I'm moving out of the area - thank goodness - good luck to the rest of you left behind.
Visited May 2024
The Lewisham Care Partnership has not yet replied.
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Review titled Terrible!
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2024
So difficult to contact - telephone queues mean waiting over 30 minutes to actually speak to anyone. What on earth is a care navigator? Must be so upsetting for anyone who is not IT savvy, having to fill in online forms. Got this bad once they merged with several other practices in the area. Recently read article in local paper there were long queues waiting outside in the morning. Very, very, very poor service. What else can I say. 😢
Visited May 2024
The Lewisham Care Partnership has not yet replied.
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Review titled Serious problems
Rated 1 star out of 5
by Mark Carlisle - Posted on 03 May 2024
There's something seriously wrong with this surgery. It's impossible to obtain an appointment, either online, by phone or in person. I was supposed to have regular blood tests but haven't had one or spoken to anyone in two years. They changed my prescription because of a shortage of one of the drugs, but the new one doesn't work and the old one is now available, but I can't get through to anyone to change it back.
Visited April 2024
The Lewisham Care Partnership has not yet replied.
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Review titled Just plain awful
Rated 1 star out of 5
by Claire - Posted on 28 March 2024
I missed a call from the partnership, and tried to return it. Met with rude indifference from the receptionist who told me she couldn't help. I'm waiting to receive an appointment for my son, but despite trying to clarify that perhaps I could make an appointment for the injection he needs I was cut off and told to wait for a return call. Rude and very unhelpful. I waited in a queue to get through, then leave none the wiser and without the appointment I need.
Visited March 2024
Review titled The Lewisham Care Partnership
Replied on 03 April 2024
Thank you for your feedback. We are sorry to hear about the frustrating experience you had with the partnership. It's unacceptable to be treated rudely and left without the assistance you needed, especially when it concerns your son's health. It might be helpful to consider reaching out again or exploring alternative means of scheduling his appointment. Thank you.
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Review titled Incompetent nurse, doctor and receptionist
Rated 1 star out of 5
by Orla Wilson - Posted on 25 January 2024
A very sad practice. The receptionists who take the calls don´t care, don´t listen and hang up on you. They cancel your appointments and do not rebook you. I have been sick for over a month. A routine procedure in any other country or practice would have been solved by now. I have had a call with a doctor, 2 calls with nurses. One appointment with the nurse which I took a half day off for for her to tell me that she was finished work and didn´t have time to do simple breathing checks for my asthma. She asked I come back in on Monday and then cancelled my appointment. Incredible! I have never witnessed such bad professionalism. The doctor gave me the wrong prescription which gave me wheezing and couldn´t breath but the practice doesn´t have time or is not bothered. How many weeks and how many days off will I have to go through before I get my correct prescription? My breathing still has not been seen to. I wouldn´t recommend anyone to go to this practice. To the receptionists that work there, a little bedside manner or any manners is the least you could do after someone has waited an hour to get through to you over the phone. Hanging up is spiteful and disgusting behaviour. You should be fired.
Visited January 2024
Review titled The Lewisham Care Partnership
Replied on 07 March 2024
Dear Orla Wilson, We sincerely apologise for the distressing experiences you've encountered at our practice, and we appreciate you taking the time to share your concerns. It is deeply concerning to hear about the lack of care, communication issues, and unprofessional behavior you've experienced with our receptionists, nurses, and doctors. We want to express our apologies for any frustration and inconvenience you've faced during your interactions with our team. Your description of the canceled appointments, incorrect prescriptions, and the overall lack of attention to your health concerns are unacceptable, and we understand the impact this has had on your well-being. We are committed to addressing these issues promptly to ensure that you receive the appropriate care and attention. We would like to investigate the specific details of your case to understand the root causes and take corrective action. If you are willing to provide more information or discuss your experiences further, please feel free to contact us directly. Your feedback is essential, and we want to work towards resolving these issues to improve our services. Once again, we apologise for the negative impact on your healthcare journey, and we appreciate your patience as we address these concerns. Kind Regards, Complaints Hub The Lewisham Care Partnership
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
A miserable place. Unfriendly attitude. Disorganised and confusing communications. Hate the fact that they are the gatekeepers standing between my family and actual healthcare. One of my children has an ongoing condition which they took years and repeat visits to take seriously. Different doctor every visit, contradictory advice. Eventually when we managed to get them to refer they referred us to the wrong place (which we'd warned them) wasting months. They've failed to call for over half the phone appointments booked for myself. Good luck getting a face to face appointment.
Visited January 2024
Review titled The Lewisham Care Partnership
Replied on 07 March 2024
Dear Patient, We sincerely appreciate you sharing your experiences and concerns with us, and we apologise for the challenges you've faced with our services. It's disheartening to hear about the unfriendly attitude, disorganisation, and confusing communications you've encountered. We understand the importance of reliable and compassionate healthcare, and we regret that your experiences have fallen short of your expectations. Your feedback about the ongoing condition of your child and the challenges in receiving consistent and accurate advice is deeply concerning. We apologise for any confusion caused by different doctors and contradictory advice, and we acknowledge the frustration that may have resulted from the incorrect referral. The issues you've raised regarding missed phone appointments and difficulties in securing face-to-face appointments are also significant concerns. We want to assure you that we take these matters seriously and are committed to addressing the root causes to improve our services. If you are willing to provide more specific details or would like to discuss your experiences further, please feel free to contact us directly. Your input is invaluable, and we want to take the necessary steps to enhance your healthcare experience and that of your family. Thank you for bringing these issues to our attention, and we apologise for any negative impact on your interactions with our practice. Kind Regards, Complaints Hub The Lewisham Care Partnership