The Limes Medical Centre
65 Leicester Road, Narborough, Leicester, Leicestershire, LE19 2DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pathetic
Rated 2 stars out of 5
by Anonymous - Posted on 18 December 2023
After a recent emergency admission, I needed to speak to a doctor regarding ongoing treatment. It took 5 minutes for my telephone call to be answered by a receptionist who had obviously been trained to say "Computer says no". Do they get taxpayers money for this? I don't expect them to have time to read reviews either. What a waste.
Visited December 2023
Review titled The Limes Medical Centre
Replied on 19 December 2023
Firstly, I hope you are feeling better after your emergency admission. It is however difficult for the Practice to respond or learn from any negative patient experiences as the review has left very little information regarding: - when this was - what the request was for - whether this has been resolved We have a queue buster option whereby our system phones you back if the patient selects this. All our telephone calls are recorded so we are able to learn from any negative experiences and see where or if we have failed our patient's experience of our services. We have an online e-consulting platform for all clinical and admin queries available 24/7 which it looks like this could have been utilised for. We have had extremely positive patient feedback recently, particularly with our same day service in our new Urgent care extension. We don't know if our team were simply unable to help you as this was something that secondary care should be dealing with and we had not had an update from them. An anonymous review with a heading as per the attached is not helpful in creating a positive learning outcome and we do have supervisors or myself available to speak with or call you back if you ever have future concerns. I do always try and reply to reviews, both negative and positive. David Concar - Practice Manager E - mylimes.noreply@nhs.net
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Review titled Amazing Care
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
Had a coil fitted and the nurses care before, during and afterwards was exceptional. Highly recommend, they were all amazing, so thank you so much x
Visited May 2023
The Limes Medical Centre has not yet replied.