The Limes Medical Centre
The Plain, Epping, Essex, CM16 6TLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled unhelpful rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
asked politely for receptionist to forward a message to the special needs nurse with her blood pressure reading also for a prescription request told she wouldn't/ couldn't do it and I have to put any request in writing .What is the point of having staff on the desk if they are unable to do the simplest things I have been doing this regularly for the past few years without any problems . It's bad enough that you have to phone to get an appointment but put it in writing what a joke
Visited February 2024
Review titled The Limes Medical Centre
Replied on 19 February 2024
Dear Patient I am sorry to hear that you were not happy with the receptionist when you came to the practice. Repeat prescriptions can be requested online, via the pharmacy or in writing if this helps. We do not take verbal requests for prescriptions for safety reasons. If you need help setting up online we would be more than happy to help or if you need the left hand side of your script printed to tick your request we would be more than happy to do that for you. Just for information too, you can access clinicians via e-consults www.thelimesmedicalcentre.com If you need help with any of these or to discuss further please do not hesitate to contact me on 01992 566555. Kind regards Debbie Bodhanya Managing Partner
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Review titled First visit to Limes Practise
Rated 5 stars out of 5
by David Chadd - Posted on 16 February 2024
Whilst it is an achievement to actually get an appointment at the surgery. What makes it all worthwhile when you are lucky enough to be dealt with by a Doctor that is very professional and leaves no questions unasked but delivers everything in the best way possible. Simply excellent throughout. Thank you so much Doctor Patel.
Visited February 2024
Review titled The Limes Medical Centre
Replied on 19 February 2024
Dear Mr Chadd Thank you for your lovely feedback. I will make sure that Dr Patel has a copy. Whilst general practice is very busy we do have an excellent team so I am pleased that your first experience of the practice was positive. Many thanks Kind regards Debbie Bodhanya Managing Partner
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Review titled Very Helpful
Rated 5 stars out of 5
by J Woods for P. F Cashier - Posted on 29 March 2024
I had an apple with a lovely lady to help with my dad's blue badge application. She was so helpful and got back to me so quickly with any questions I had. I couldn't have done it without her help. I also had a telephone appointment with another lovely lady who helped me with the attendance allowance application. I couldn't have done it without her help either. Finally we had a appointment with a dementia nurse at North Weald she was so very helpful in telling us of the help we could receive. Thank you all so much for your help it was very much appreciated.
Visited February 2024
Review titled The Limes Medical Centre
Replied on 18 April 2024
Mr Cashier thank you so much for the feedback. We are really pleased that our social prescribers and nurses were able to help you.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
I had steroid injection to both knees. The doctor was friendly and explained procedure and side effects in detail.
Visited February 2024
Review titled The Limes Medical Centre
Replied on 19 February 2024
Many thanks for your feedback and I am glad that the procedure went well. Kind regards Debbie Bodhanya Managing Partner
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Review titled Rectified issue.
Rated 4 stars out of 5
by Anonymous - Posted on 10 January 2024
My Granddaughter is just over 2 weeks old and had developed a nasty rash over her face. Initially told by the midwife this was baby acne, a visit from the Health visitor confirmed to my daughter that this was an intolerance to dairy. She made notes in the baby book and informed my daughter to call the surgery, read the notes and ask the doctor write a prescription asap to resolve the issue. My daughter rang the surgery to then be informed she would have to wait and call back to get an emergency appointment at 8am the following morning. Sobbing my daughter rang me and said my Granddaughter had been 'a bit off it and she didn't know what to do'. She asked me not to call the doctors back however as she is a new Mum I knew she was worried at what should have been a very simple solution to resolve. After calling the doctors the receptionist listened to my concerns and stated she would ask the doctor to call my daughter back later that day. Why was this not done the first time particularly with a 2 week old baby? Although the receptionist hopefully resolved this unnecessary call she did at one point ask me to stop talking? I'm not sure what customer service training is given here however I would like to see a little more active listening in the future. My own concerns around my own daughters health were also dismissed over 20 years ago and if it wasn't for the lovely health visitor who immediately sent for an ambulance, it would have been a much worse outcome. My point here is people shouldn't be in a lottery for appointments and staff should be trained to listen fully to concerns and be taught to ask probing questions to fully clarify needs. Dismissive behaviour just leaves customers, which we are, feeling frustrated with staff. Please relook at the current system as not all surgeries practice like this and maybe a change is needed to improve services.
Visited January 2024
Review titled The Limes Medical Centre
Replied on 15 January 2024
Dear Patient I am sorry to hear your feedback as this does not adhere to our policy re babies/children. If you wouldn't mind giving me a call on my direct line I will like to follow this up and review the case. My telephone number is 01992 566555. Many thanks Debbie Bodhanya Managing Partner
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Review titled Many Good Clinicians, Poor Procedures
Rated 3 stars out of 5
by Anonymous - Posted on 16 January 2024
I have been a patient of the Limes for over 25 years now. Most Doctors & Nurses are very good when you see them, but admin procedures at The Limes in terms of when they are supposed to phone you back (and either do not or they phone several hours either side of a pre-agreed time) and the inconsistency in the moods and attitudes of the Receptionists and Telephonists are in severe disarray. About 50% of the Receptionists & Telephonists are pleasant, the remainder should not be in their jobs., They are sour, abrupt and have the attitude of not wanting to assist at all and put up barriers. It pains me to say that. I have had previous such issues which I have discussed in detail with the Managing Partner and I guarantee that my issues were all valid, but she took each issue at a time, defended her staff 100% each time and ended the call making me feel the one in the wrong for raising their inefficiencies and bad attitudes, which is more than disappointing. But I repeat, the standard of GPs and Nurses is very good. Just a shame that the practice refuses to admit its admin staff make many errors when it clearly happens. They just close ranks.
Visited December 2023
Review titled The Limes Medical Centre
Replied on 17 January 2024
Dear Patient I am sorry to hear that you have been unhappy with the procedures at the practice and the reception team. I note that we have spoken previously and I can assure you that all patient feedback is valuable and discussed internally to enable changes to processes where appropriate. I am glad that you are happy with the clinical team and I am always happy to discuss specific issues that you have or arrange for you to speak with one of my colleagues. Regards Debbie Bodhanya Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2023
So grateful for the way all the staff have helped my parents over the past few weeks. Professional and kind in all respects. Thank you all so much.
Visited December 2023
Review titled The Limes Medical Centre
Replied on 15 January 2024
Thank you so much for the feedback and we will continue to be here for them. Kind regards Debbie Bodhanya Managing Partner
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Review titled Very agreeable
Rated 4 stars out of 5
by Anonymous - Posted on 20 November 2023
The GP kept me adequately calm and talking during the vasectomy. It seemed to be fine though he had to use stitches and I don’t think they were dissolving ones
Visited November 2023
Review titled The Limes Medical Centre
Replied on 15 January 2024
Dear Patient Thank you for your feedback - I will pass this to the GP and Nurse that supported you in the clinic. Kind regards Debbie Bodhanya Managing Partner
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Review titled Bad knee
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2023
Was very good had lovely doctor really helped me with my knee thank you so much it’s been so much better since the ingestion. And I can now do more
Visited November 2023
Review titled The Limes Medical Centre
Replied on 15 January 2024
Dear Patient Good to hear that the injection helped and I hope that it continues to improve. Many thanks for the feedback Kind regards Debbie Bodhanya Managing Partner
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Review titled Friendly despite horrible procedure
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
Had a vasectomy and the team were friendly, helpful and professional. Answered all my questions and things went well
Visited October 2023
Review titled The Limes Medical Centre
Replied on 08 November 2023
So glad that we were able to support you through this procedure. Thank you so much for your feedback - I will make the team aware. Kind regards Debbie Bodhanya Managing Partner