The Limes Medical Centre
The Plain, Epping, Essex, CM16 6TLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very efficient and very friendly and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2023
Have recently joined as a new patient and have a few health conditions. Everything has been set up, appointments arranged and the nurses and staff I’ve had appointments with have been so helpful and thoughtful. Thank you - a real relief, feel like I’m being looked after!
Visited September 2023
Review titled The Limes Medical Centre
Replied on 08 November 2023
Dear Patient That's really nice to hear. Thank you! It's especially good to hear from new patients what your experience has been. General Practice is incredibly busy but the team do their utmost, clinical and non-clinical to give you the healthcare that you need. Kind regards Debbie Bodhanya Managing Partner
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Review titled Efficient today
Rated 3 stars out of 5
by Anonymous - Posted on 14 September 2023
Had my pre booked Covid jab which was quick and painless! It wasn’t clear from my text where to go as last year we were sent to St Margaret’s , yet the text said Limes Epping so was calling the surgery this morning to check and couldn’t get through at all , not even to request a call back. I stopped at st Margaret’s first, it didn’t look like it was open so went the surgery and there were two people vaccinating.
Visited September 2023
Review titled The Limes Medical Centre
Replied on 08 November 2023
So glad that you came to the surgery and sorry if there was any confusion re sites. We did use the St Margaret's hub previously for vaccinating but that has now closed. We are updating our text details to show which of our branches an appointment is at. Thank you for your feedback Regards Debbie Bodhanya Managing Partner
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Review titled Infection spotted and treated
Rated 4 stars out of 5
by Anonymous - Posted on 14 September 2023
I attended the Limes for my COVID vaccine and the nurse spotted an infection in my arm at the site of the flus vaccine I had at a pharmacy two days before. Sepsis spotted and antibiotics prescribed. Thank you!!
Visited September 2023
Review titled The Limes Medical Centre
Replied on 08 November 2023
I am so glad that the nurse noticed this and treated you appropriately. I hope that you have fully recovered now. Many thanks Debbie Bodhanya Managing Partner
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Review titled Good experience
Rated 4 stars out of 5
by Sue Howard - Posted on 14 September 2023
I’m not a regular patient at this practice, just had my Covid booster done there. Very efficient, no waiting, friendly nurse. All good.
Visited September 2023
Review titled The Limes Medical Centre
Replied on 08 November 2023
Dear Ms Howard Thank you for your feedback and glad that it was a positive experience. Kind regards Debbie Bodhanya Managing Partner
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Review titled E Consult is excellent at The Limes
Rated 5 stars out of 5
by Louise morris - Posted on 10 August 2023
I have recently used The Limes Medical Practice for the E Consult and I have been very impressed with the quality of care and speedy response, it fantastic and a game changer for me. You can do so many things on the E Consult, I would highly recommend this service. Thank you to all the hard working staff at The Limes, they do go above and beyond.
Visited August 2023
Review titled The Limes Medical Centre
Replied on 14 August 2023
Dear Mrs Morris Thank you for taking the time to leave the feedback re e-consult. We introduced this a number of months ago and it appears to be growing in popularity. I am glad that you feel able to recommend it. Thank you too for your lovely feedback about the team - much appreciated and I will pass on your comments. Kind regards Debbie Bodhanya Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Philip King - Posted on 08 August 2023
Rang the surgery, had a telephone call from the doctor. Organised blood tests for next day and a face to face consultation the following morning. Applied for hospital procedure there and then. First class doctor.
Visited August 2023
Review titled The Limes Medical Centre
Replied on 14 August 2023
Dear Mr King Many thanks for your feedback. I am glad to hear that we were able to help you on the same day. I will make sure that the team is aware of your feedback as I know they will appreciate that. Kind regards Debbie Bodhanya Managing Partner
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Review titled Amazing experience
Rated 5 stars out of 5
by Caroline - Posted on 23 August 2023
Having been a patient of the Limes since it opened in Waltham Abbey, I was recently astonished by the high level of care I received from a kind and concerned GP and two helpful receptionists. When my care was transferred to the Epping branch, I found a patient and friendly nurse and more supportive doctors. This level of care during the summer holiday season was exceptional. Like many busy practices, initially getting through on the phone can be a challenge, but the introduction of the queuing system and recent addition of a call back option has been a huge relief. My thanks to all involved on this occasion for their excellent service - your care has made a real difference to my health.
Visited August 2023
Review titled The Limes Medical Centre
Replied on 10 September 2023
Dear Caroline Many thanks for your feedback. It is great to hear that both our Waltham Abbey and Epping branches have been able to help you. I will pass your comments on to our team. Kind regards Debbie Bodhanya, Managing Partner
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 03 August 2023
Nurse, was very kind and helpful. The nurse made appointments that I needed for me. I felt comfortable and was listened to.
Visited August 2023
Review titled The Limes Medical Centre
Replied on 07 August 2023
Dear Patient Thank you so much for the feedback and I will pass this to the nursing team. I am so glad that we were able to help and that you felt listened to, which is so important. Kind regards Debbie Bodhanya Managing Partner
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Review titled Ok practice but insufficient appointments
Rated 3 stars out of 5
by Anonymous - Posted on 04 August 2023
Getting an appointment is almost impossible , then (if you’re lucky) to be told in the morning that a duty doctor will call, & that call back happens almost 8 hours later it makes getting any prescription before chemists shut very difficult- although I must say once the duty doctor called she was very helpful & thorough. If you want to see a specific GP for continuity for an on going illness that’s virtually impossible too. Not very reassuring if you are waiting to discuss important test results.
Visited August 2023
Review titled The Limes Medical Centre
Replied on 07 August 2023
Dear Patient Many thanks for your feedback and I am glad that we were able to help you on the same day. All same day acute care is triaged by a clinician so I expect that on that day they were dealing with a high volume of acute calls, but I am sorry that it was difficult to get your prescription. We do offer advance routine appointments and also e-consult. All clinicians have access to your medical records to discuss results but I do understand that it is nice, where possible, to have continuity. Many thanks for your feedback which is very important to us. Kind regards Debbie Bodhanya Managing Partner
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Review titled Good GP surgery
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
Called practice and used their callback service. Was contacted very quickly and offered an appointment that morning. Kind and friendly staff, was seen and reassured. Left feeling that I was in good hands.
Visited August 2023
Review titled The Limes Medical Centre
Replied on 14 August 2023
Dear Patient I am so glad to hear that the Press "8" for a call back helped and that you no longer had to wait in a queue. Really pleased that we could help you on the same day. Many thanks for taking the time to leave feedback Kind regards Debbie Bodhanya Managing Partner