The Limes Medical Centre
Trinity Square, Margate, Kent, CT9 1QYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing
Rated 3 stars out of 5
by Carol Ager - Posted on 27 July 2023
I completed an E consult and was advised I would be contacted by the surgery the next day up until 6.30 pm. No call was received. I informed the surgery in a special section in their email . Waited an hour. When I phoned the surgery at 7.30 pm a recorded message advised the surgery was closed. The message then went on to say the surgery opens from 8 am until 8 pm on Thursday. My call was made on Thursday 27/7.
Visited July 2023
The Limes Medical Centre has not yet replied.
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Review titled Unprofessional staff
Rated 2 stars out of 5
by Anonymous - Posted on 30 July 2023
The medical professional I saw was extremely animated and dramatic in telling me some results which caused me to become even more distressed as I was already feeling anxious. They used unprofessional language in describing my results also. They then proceeded to have a discussion regarding my results openly in the waiting room in front of other patients.
Visited July 2023
The Limes Medical Centre has not yet replied.
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Review titled Shockingly Poor! Disgraceful…!!!
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2023
Had some poor health over the last couple of years and needed the help and advice of a Doctor. On occasions you may have to wait for three weeks to a month for just a phons consultation, sometimes you have to wait until the next month's diary is open (start of the month) to then wait on the phone in a 40 minute cue to order a a telephone appointment. The ordering of medicine/prescriptions is farcical!! You have to go into the surgery, fill in a form, place it in the box provided, it says that you can collect this from Boots in Margate High Street within two to three days. A week later, I'm told that it is still with their HUB…. And will be arriving in two to three days!!?? The prescription goes from doctor,s receptionist to Boots…..Boots do not make up your package in Margate, your order is sent to a HUB?? To be sent back to Margate High Street Boots. Process time on more that one occasion…..10 days plus!!?? I do not want to talk to a receptionist about my condition!! People must get so poorer waiting for a prescription! It cost money to go into the surgery or to Boots Margate only to be told it's not here yet!! They say that you will be text when it arrives……no they don't. You can't get through on the phone?? Call at 8.00am when 400 others are trying to get through??? So If I'm working at 8.00am, I can't call…… The place is a shambles and a disgrace. Whoever oversees this practice needs to look at the reviews and listen to people…. Not keep changing things and thinking that people will fall for their unbelievable level of incompetance.
Visited June 2023
The Limes Medical Centre has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
I don’t wish to share much of my experience other than after finally getting a face to face appointment 8 weeks after a CT scan, then waiting for over an hour for my scheduled appointment, the locum didn’t listen to me, didn’t check my notes or results and sent me for another blood test that I’ve already had!! I would like the practice manager’s contact details please.
Visited June 2023
Review titled The Limes Medical Centre
Replied on 14 June 2023
Dear Patient Thank you for your feedback and raising your concerns. It is important that we hear from patients when they feel that things may have gone wrong so that we can learn and improve and are sorry for any upset caused. Unfortunately writing anonymous comments does not help us look in to points raised and help you as a patient or us as a surgery. Our complaints procedure and practice manager details are on our website or contact the surgery on 01843 222788 to take this further and resolution.
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Review titled Great receptionist who went the extra mile
Rated 4 stars out of 5
by Anonymous - Posted on 22 June 2023
Rang my GP surgery to query the fact that my HRT prescription had been refused as I needed a 3 month review that I didn’t know about, no appointment for a couple of weeks and unhappy as would have run out of meds by then. Unknown to me, the receptionist emailed my GP during the call who arranged an interim prescription until my review, receptionist then rang me back with the good news! So went from v unhappy at having to make yet more phone calls to all sorted and review booked! Great service thank you
Visited June 2023
The Limes Medical Centre has not yet replied.
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Review titled Reception waiting times
Rated 2 stars out of 5
by Ronald Ringsell - Posted on 28 June 2023
Waited for 25 mins (No10 in queue) when phone finally answered they immediately cut me off. Disgusting behaviour. Have now been waiting 15 mins ( No 6 in queue) and just answered. Why does it take so long?
Visited June 2023
The Limes Medical Centre has not yet replied.
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Review titled Worst doctors I've ever had
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
They never answer the phone, and when they do the say that their only asthma nurse is busy, I was meant to have an appointment with them but they cancelled on me numerous times which landed me in hospital. Don't bother registering unless you want them to let you get sick.
Visited May 2023
The Limes Medical Centre has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
Waiting for sick note ,been told only my doctor can issue it,but he has been working from home all week,how can a doctor work from home,my employer keeps asking me for my sick note,what a joke,
Visited February 2023
The Limes Medical Centre has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
Waiting for sick note ,been told only my doctor can issue it,but he has been working from home all week,how can a doctor work from home,my employer keeps asking me for my sick note,what a joke,
Visited February 2023
The Limes Medical Centre has not yet replied.
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Review titled Really good practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
I don’t really understand the poor reviews for this surgery. I’ve been registered for over 10 years and have always had great care. The E consult service is fantastic, I can add in my symptoms in my own time and then they call me back to discuss. The communication and service has always been great. It’s a very busy surgery with a great deal of people to deal With and I think they are doing fantastically.
Visited January 2023
The Limes Medical Centre has not yet replied.