The Lindley Village Surg.
Thomas Street, Lindley, Huddersfield, West Yorkshire, HD3 3JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled extreme wait time
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
AsI type this review i have been on the phone in the queue for 1 1/2 hours.. still waiting. Was third in the queue when i called, now number 1 however even as number 1 in the queue I have been waiting 35 minutes. Ridiculous. work as a carer and trying to arrange something for a service user who is unable to do it themselves. Already late for other service users .. more staff required and a dedicated line for other professionals to contact .
Visited March 2023
Review titled The Lindley Village Surg.
Replied on 20 October 2023
Thank you for taking the time to provide feedback about your recent experience with Lindley Village Surgery. We are genuinely sorry for the extended wait you endured and the inconvenience it caused. We understand the importance of your role as a carer and the need for a more efficient means of communication. Your comments about the need for additional staff and a dedicated line for professionals are well taken. We appreciate your suggestions as they help us identify areas for improvement. Please be assured that your feedback is being carefully reviewed, and we are actively exploring ways to enhance our phone services to ensure more timely assistance to our patients and professionals. Our aim is to create a more seamless experience for all. Once again, we apologise for the delay you encountered and thank you for bringing this matter to our attention. Your input is invaluable in our efforts to better serve our community. We look forward to the opportunity to serve you more effectively in the future. If you have any further concerns or suggestions, please don't hesitate to get in touch. Warm regards, Lindley Village Surgery