The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Sally - Posted on 11 June 2024
Logged a request for a consultation on Friday afternoon. Surgery rang me same day and offered a physio appointment for the next week. Physio was pleasant and helpful and provided the support and advice I needed.
Visited June 2024
The Lodge Health Partnership has not yet replied.
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Review titled Really listened and very reassuring
Rated 5 stars out of 5
by Rachael Blok - Posted on 15 June 2024
The doctor I spoke to was lovely. She gave me a proper examination and has referred me for a check. She really listen to me and she was very reassuring.
Visited June 2024
Review titled The Lodge Health Partnership
Replied on 17 July 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Thorough medication review
Rated 4 stars out of 5
by Clive - Posted on 04 June 2024
My medication review was thorough and considered all relevant factors in a comprehensive way. I didn’t feel hurried even though there were a number of issues to discuss.
Visited June 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Good experience with eConsult
Rated 4 stars out of 5
by Anonymous - Posted on 03 June 2024
Surgery has very efficient eConsult system for managing appointments. Quick response and phoned back by relevant person at surgery (e. g. nurse, doctor or specialist person depending on reason for call)
Visited June 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Thanks for your feedback, we appreciate you taking time to do so. We are please you see the benefits of us introducing the eConsult system.
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Review titled Good and caring practice
Rated 5 stars out of 5
by Sian Goodwin - Posted on 20 June 2024
I have had excellent care and attention from one of the Training GP over the last year. Yesterday I had a routine screening appointment with a practice nurse. He was excellent. Patient with my questions and gave me lots of information and advice.
Visited June 2024
Review titled The Lodge Health Partnership
Replied on 17 July 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Well organised very professional
Rated 5 stars out of 5
by Olga - Posted on 12 June 2024
Competant and no waiting, explained my medical situation very clearly Congested parking area Practice nurse also did my blood painlessly and left my vein in perfect condition
Visited June 2024
The Lodge Health Partnership has not yet replied.
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Review titled Frustrating
Rated 3 stars out of 5
by Anonymous - Posted on 04 June 2024
Unfortunately I missed a call from the surgery, I then tried to call back and it was a good 10 minutes before my call was answered. I was informed the doctor wanted to see me so made an appointment for the following morning. I then received a text to say the appointment was, a telephone appointment, which was not explained to me at the time of booking. So I attempted to call the surgery to get clarification, after 40 minutes of waiting and only being number one in the queue I gave up. I find this quite frustrating. It has happened before when I have arrived at the surgery to be told I needed to go to another surgery. I do find the Administration of bookings is very poor.
Visited June 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Excellent/Caring practice
Rated 5 stars out of 5
by Debbie Barnes - Posted on 21 June 2024
Did an e consult, heard back same day, face to face appointment booked. Fantastic service and brilliant appointment and referral
Visited June 2024
Review titled The Lodge Health Partnership
Replied on 17 July 2024
Thanks for your feedback, we appreciate you taking time to do so. We are please you see the benefits of us introducing the eConsult system.
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Review titled Great Practice
Rated 5 stars out of 5
by David Hiom - Posted on 06 June 2024
Today I attended the surgery for my Covid booster vaccination. The nurse who attended me was both professional and courteous.
Visited June 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Good practice
Rated 4 stars out of 5
by Rachel n - Posted on 25 June 2024
I wrote a 5 star review for this practice a few years back and I do still have the same opinion of the surgery, even though I was sceptical when they changed to e consult it has seemed to work well when I have used it and managed to get an appointment quickly. The doctor I spoke to today about my daughters results was lovely, I work in a doctors surgery myself and understand the pressures of the NHS. Thanks all for your help over the past few years.
Visited June 2024
The Lodge Health Partnership has not yet replied.