The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Lodge Health Partnership.
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Eira B Cook - Posted on 24 June 2024
I was given a heart test ,a blood test and I saw the Dr within 3 weeks. I have no complaints with the service I receive. If I need to see a Dr or nurse, I see somebody within 2 days.
Visited March 2024
The Lodge Health Partnership has not yet replied.
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Review titled Above and beyond practice
Rated 5 stars out of 5
by Sharon francis - Posted on 14 March 2024
Doctor did not rush the appointment even though my appointment time ran over doctors was very caring to my needs she read up to make sure there was nothing she had missed
Visited March 2024
Review titled The Lodge Health Partnership
Replied on 21 March 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Helpful staff good service
Rated 4 stars out of 5
by Joy Hargrave - Posted on 16 March 2024
Able to see doctor asap or advice given regarding medical issues choice of surgery available very helpful and considerate towards patients I was treated with respect and understanding and reassurance about my condition and follow-ups and have faith in the doctors
Visited March 2024
Review titled The Lodge Health Partnership
Replied on 04 April 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Absolutely great GP experience
Rated 5 stars out of 5
by Joan watson - Posted on 19 March 2024
She was amazing showing care and concern both in the consultation and in the way she spoke to me. I didn't feel that she rushed anything. I felt totally supported and heard.
Visited March 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Great practice
Rated 5 stars out of 5
by Tessa - Posted on 19 March 2024
This time I saw the practice nurse to have some staples removed from a head wound. They were sensitive and professional. The receptionist was welcoming and friendly and this put me at ease as I am hard of hearing. Everyone is always spot on in delivering a professional and efficient service. I never want to go anywhere else!
Visited March 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Great nurse
Rated 3 stars out of 5
by Anonymous - Posted on 23 March 2024
Good visit today. The nurse was friendly and efficient and spent time talking to me. Would be happy to see her again.
Visited March 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Caring service
Rated 5 stars out of 5
by Graham Lane - Posted on 27 March 2024
I was dealt with extremely well. The doctor was caring and listened to my symptoms and discussed next steps so I had a good understanding of what to expect
Visited March 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Good people
Rated 4 stars out of 5
by Anonymous - Posted on 16 March 2024
I got in almost 15 min late and thought I had lost my place, but the receptionist was understanding and spoke with the nurse, which called me soon after :)
Visited March 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
We are pleased to hear you had a positive experience. We really appreciate you taking time to submit your review.
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Review titled Helpful & considerate
Rated 4 stars out of 5
by Anonymous - Posted on 11 March 2024
The GP trainee started the consultation on time and took her time to listen to my situation. She was thorough in taking background information and clearly explained about the examination before proceeding. She told me what the options were for treatment and encouraged me to ask questions. I felt listened to & respected at all times during the appointment.
Visited March 2024
Review titled The Lodge Health Partnership
Replied on 21 March 2024
Thanks for your review, it is important to hear the thoughts and experiences had by our patient to help us review are pathways and procedures.
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Review titled Thorough Professional Treatment
Rated 4 stars out of 5
by Anonymous - Posted on 07 March 2024
This telephone call appointment allowed the issue to be discussed in detail. Although a face2 face would have been easier we agreed causes and reviewed actions. As the appointment was with a trainee doctor a follow up call was made by the practice later that day as an alternative treatment regime had been suggested by the reviewing senior. In discussion it was agreed that the initial course of action was still suitable but I was pleased that there was a follow up call. Good care - thank you
Visited March 2024
Review titled The Lodge Health Partnership
Replied on 14 March 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.