The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nice practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
I was booked in to see the nurse for an injection and I was seen on time and staff were friendly. I would reccommend this practice as the service they provide is great
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Great efficiency in an urgent situation
Rated 5 stars out of 5
by David - Posted on 14 May 2024
I suffered a medical episode whilst having a routine injection. The way the practice reacted from the receptionists to the practice partner was nothing but exemplary. I felt completely at ease when it could well have been a complete panic. I was constantly monitored and checked upon until the ambulance that the practice called arrived and the handover was completed. This is the second time I've been in this situation at the practice and I can honestly say that they have helped to save me.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Good practice
Rated 4 stars out of 5
by Irma saunders - Posted on 01 June 2024
I am very satisfied with the result of the meeting. I feel positive that the diagnosis I was given is right and that my problem will improve or go away.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Helpful Pharmacist
Rated 3 stars out of 5
by Susan - Posted on 03 May 2024
Telephone appt with a female Pharmacist. She was friendly, knowledgable and helpful. Referred me for a bone scan and reviewed my medications. Would have preferred to see someone face to face and had to wait around 4 weeks for the appt.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Thanks for your feedback, we appreciate you taking time to do so. We share this feedback amongst the teams as it is good for training.
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Review titled Punctual and pleasant appointment
Rated 4 stars out of 5
by Phil K - Posted on 31 May 2024
The doctor was absolutely punctual and highly professional, as well as being helpful and with a very pleasant manner.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Couldn't ask for better
Rated 5 stars out of 5
by Lesley Alderton - Posted on 25 May 2024
I was treated as always with respect, didn't feel rushed or badgered and was able to discuss my concerns
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
We really appreciate your wonderful feedback; we will share this with the teams. It is always lovely to read such nice reviews.
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Review titled Lovely nurse
Rated 4 stars out of 5
by Lisa - Posted on 09 May 2024
The nurse I saw was very professional and very caring to my needs she sat and spoke to me without worrying about the time I would definitely see her again
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Good experience
Rated 4 stars out of 5
by John - Posted on 03 May 2024
Seen after a short wait and had a very thorough consultation. No problems to report. All satisfactory.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Excellent Care Experience
Rated 4 stars out of 5
by MRS ANN BARNES - Posted on 17 May 2024
A very useful telephone consultation with an excellent GP who demonstrated her experience and knowledge of my previous history despite meeting her just once
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Face to face appointment
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2024
I was offered a face to face appointment after review of an online request I had submitted. Arrived for my appointment but was unable to check in via the digital screen as it was not working. I waited approx 10 mins and almost missed my name on the call screen in the waiting area as the sound alert was not working either. The appointment itself was very quick, perhaps a bit rushed, but I got a decisive answer on my medical complaint and clear guidance on my next actions. I was pleasantly surprised to be in and out of the surgery in about 20mins total.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.