The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Lodge Health Partnership.
Reviews
-
Review titled System issues
Rated 2 stars out of 5
by Anonymous - Posted on 22 February 2024
Having been asked to have a blood test ( because I was feeling unwell not a regular or standard blood test ) . But to help with diagnosis . Due to the new system of making an appointment to have a blood test at the hospital. I was not able to drop in And the only appointment they could offer was for 2 weeks time. I then did another consult to the surgery . They did contact me the same day and the helpful receptionist did managed to make an earlier appointment ( one week wait ) which was appreciated but just highlights that systems are being changed and it would appear not for the benefit of the patient .
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Thanks for your review, it is important to hear the thoughts and experiences had by our patient to help us review are pathways and procedures. However the booking for blood test at the hospital is not anything the surgery has control over. You are correct they have introduce a new booking system and there is a telephone number to call if you are not satisfied with the appointment you have been offered 01727897376.
-
Review titled Mental health
Rated 5 stars out of 5
by Greg - Posted on 27 March 2024
The lady that I spoke to was so professional and made me feel at ease. Excellent advice on what I’m going through and knew all the questions to ask. Gave great advice
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 16 May 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
-
Review titled The Lodge Surgery
Rated 5 stars out of 5
by Maro Roberts - Posted on 21 February 2024
Had a call from GP informing me about my chest X-ray and my medication. The GP was very helpful, explained my X-ray and my medication, in great details. Very pleased with my GP and the Lodge Surgery . Thanks for all your help over 48yrs I've been with you.
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 February 2024
Unfortunately. Always wait for more than 5 minutes to see the GP no matter what time of day it is. Extremely difficult to get an appointment within 1 week of an econsult and even more difficult to see the same doctor. It was much easier 10 years ago, we have better technology but longer waiting times.
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Thanks for your review, it is important to hear the thoughts and experiences had by our patient to help us review are pathways and procedures. We are aware that there can be a wait for appointments, however since the introduction of the new eConsults total triage system patients are receiving appointments quicker than before. If you are unhappy with the wait with the appointment given, and feel it is more urgent we would strongly recommended calling the surgery to try and get something earlier.
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 09 February 2024
The Dr I saw listened to me and didn't rush me as I was with her longer than is usual and is trying to help with what I'm sure my symptoms are not easy to diagnose
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share. We are glad you felt listen to.
-
Review titled Great Doctor
Rated 4 stars out of 5
by Helena Thorpe Foulsham - Posted on 27 February 2024
Had the pleasure of meeting Dr Sonal. I can honestly say, she is one Dr who actually listened, understood and referred my issue onwards. First time in a while at this practice I felt valued as a patient. Thank you Dr Sonal.
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 14 March 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
-
Review titled Very good practice
Rated 5 stars out of 5
by Lesley Alderton - Posted on 17 February 2024
My GP was very kind & made me feel she really cared about my welfare. I would definitely see her again
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
-
Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
Doctor was well briefed on my case despite not having seen me before; explained my options and next steps really clearly.
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 23 February 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
-
Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2024
Saw the nurse for a health review . She was very informative and had time to listen to my concerns . I felt very reassured afterwards
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 14 March 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
-
Review titled Friendly staff
Rated 4 stars out of 5
by Annette Beynon - Posted on 28 February 2024
Greeted by receptionist. Clean surroundings. Waiting time was a little late but acceptable. Dr was polite,calm and answered my numerous questions.
Visited February 2024
Review titled The Lodge Health Partnership
Replied on 21 March 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.